ISPreview Interviews Telewest about its services and the market

No comment. I'd refer you to BT (and Oftel).

14) If you could change the industry in any way, what would it be?

I'd like to continue to see the internet made even more accessible and affordable to as many people as possible. Unmetered access is one large step in that direction.

15) ISDN Dual Channel support - are you in favour or against it and do you have any plans to support it in the future, as a more expensive option?

Our key focus for advanced services is to use our blueyonder hi-speed service to deliver the exciting promise of broadband to as many people as possible.

16) What are you opinions on Oftel's future plans to introduce a general ISP regulation body?

No comment.

17) How many customers do you have signed up to the blueyonder surfunlimited service and blueyonder high-speed internet?

We now have over 250,000 dial-up customers, which includes both blueyonder surfunlimited and pay-as-you-go customers.

While, for purposes of confidentiality, I do not want to state the exact number our customers at this time, I will say that our customer numbers position us as the market leader for both dail-up and hi-speed services within Telewest franchise areas.

18) How do you foresee your ISP progressing into the future? What changes and or updates do you have planned?

Our vision is to provide the best possible internet service to all consumers, regardless of their internet needs. The blueyonder family of internet services in ideally suited to meet the needs of both light and moderate internet users with our dial-up offerings, as well as the most advanced users with blueyonder hi-speed internet.

As for 2001, look for some new firsts from Telewest (we were the first ISP to offer an unmetered and hi-speed internet service to consumers on a mass scale), as well as for us to continue to build upon some of the unique features that differentiate us from competitors. These include:

• Telewest owns the state-of-the-art network over which blueyonder is delivered, enabling it to provide high levels of quality of service
• Telewest has extensive experience providing internet services and, as a FTSE 100 company, has the financial resources to ensure it can make the operational investments necessary to continue offering a high-quality service
• The content expertise of Flextech TV, a division of Telewest, enables it to provide differentiated content offerings via the blueyonder portal
• As a broadband/digital television and telecom provider, Telewest is uniquely positioned to enable consumers to enjoy the benefits of convergence, which include bundling and access to multi-platform devices.

Thanks to Chad for allowing this interview to take place and we wish Telewest every success in the future.

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