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The UK Best Broadband ISPs for 2013 – ISPreview Editors Pick

Monday, Jan 7th, 2013 (1:27 am) - Score 136,699

Best Quality UK ISPs – Consumer and Business

People who work from home, small businesses and those seeking stronger reliability in general often have to consider paying extra for higher quality. Here’s our pick of several highly reliable ISPs that have a tendency to place quality, support and service above price. We use an approximate price point of £25 as a benchmark for each of the ISPs listed below.

Zen Internet

Zen continues to be our pick for the longest standing and most well recognised of all the small and medium sized ISPs. Zen remains highly rated among visitors to our website (Zen’s Reviews), has picked up plenty of awards from other organisations and we have never known them to suffer any truly major problems. They also offer phone services and bundles.

But quality comes at a price and as a result Zen’s packages start at £18.37 per month (16Mbps typical speed and 20 GigaBytes of usage), though £25.52 will get you a respectable 100GB. Readers should take note of the included services too, with highlights including a 1 month minimum contract, anti-virus filtering, POP3 email and 2GB of web space. They also offer range of superfast broadband services (FTTC and FTTP) from £27.60. Phone and broadband bundles can also be found on this website.

Pros:
• Speed
• Support
• Additional Services

Cons:
• Price
• Poor Usage Allowances (Superfast Broadband)

AAISP

AAISP (Andrews and Arnold) is a small and technically niche ISP that is best targeted towards businesses, home workers and those familiar with telecoms jargon. But this is not a weakness (AAISP Reviews), AAISP offers strong reliability and extremely knowledgeable support staff but its packages can be harder for the layman to understand. However they have recently launched a new package for home users that is a lot easier to understand (Home::1).

Prices tend to start at around £25 per month for standard broadband service with a 50GB usage allowance. Native IPv6 support and a free router are some of the highlights. Superfast broadband services (FTTC and FTTP) are also available from an extra £10, not to mention the usual phone /voice call line solutions.

Pros:
• Speed
• Support
• Additional Services

Cons:
• Price (but getting better)
• Jargon (could confuse some people)

XILO

XILO (Uno Broadband) is a vISP that continues to receive praise for its service (XILO Reviews), which is largely thanks to the good quality of their customer support and general service performance; although it would help if they didn’t hide their superfast broadband packages away in a forum topic.

Prices start at £17.35 per month for a 24Mbps capable service with a 5GB usage allowance (unlimited overnight usage), although paying just a little more (£17.99) will get you a 16Mbps LLU service with “unmetered” usage. All packages include a static IP, email anti-virus/spam, webspace and a 1 month contract term.

Pros:
• Speed
• Support
• Price (Pro Package)

Cons:
• Superfast Broadband Services hidden away in a forum topic

IDNet

Sadly IDNet doesn’t put much effort into promoting itself and recently revamped their website with a more tablet friendly design and a greater focus on business users. But it still remains a generally strong and reliable ISP for home users too (IDNet Reviews), provided you don’t mind paying extra (they use to be cheaper).

Prices start at £19.80 inc. VAT per month (up to 20Mbps speed, 25GB usage), though £25.80 will get you a monthly data usage allowance of 100GB. All packages come with anti-virus/spam filtering, static IP, native IPv6 and a 1 month contract. A range of superfast broadband packages also start from £27 (25GB usage) and phone services are similarly available.

Pros:
• Speed
• Support

Cons:
• Usage Allowance (not as good as they use to be)
• Price (new packages are more expensive than the old ones)

ICUK

ICUK often slips under the radar, yet they’re moderately well priced and have received a lot of positive feedback in our review system (ICUK Reviews); although their growing array of broadband packages could do with being simplified. The ISP also offers a nice range of phone line rental and call services.

Prices start at just £10 per month for a bog standard up to 24Mbps package with a 4GB usage allowance and £25 will get you an unlimited (LLU) service. The ISP also offers a nice mix of superfast broadband (FTTC and FTTP) packages, with prices starting from £20 for a 10GB usage allowance (plus 50GB off-peak). ICUK includes a lot of extras like email, anti-virus/spam filtering, static IPv6 addresses and more.

Pros:
• Speed
• Support
• Additional Services

Cons:
• Some packages only offer small peak-time usage allowances

Tags:
Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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