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Virgin Media UK Wins Customer Service Team of the Year 2013

Posted Wednesday, November 27th, 2013 (1:56 am) by Mark Jackson (Score 929)
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Cable operator Virgin Media (Liberty Global) has won a series of awards, including Customer Service Team of the Year, at the recent 2013 Top 50 Call Centres and European Call Centre Awards event.

The quad-play broadband, phone, TV and mobile provider also scooped Customer Service Team Leader of the Year (Bruce Christine) and Customer Service Business Leader of the Year (Ian Armitage) at the same event, which was held in London last month.

Gareth Kokot, Team Manager at Virgin Media, told ISPreview.co.uk:

Our people go the extra mile and put our customers at the heart of everything we do. To have these efforts recognised by a panel of expert judges is fantastic and we’re incredibly proud of Virgin Media’s very own European Call Centre Awards Team of the Year.”

Apologies for being a bit late with covering this but it took longer than expected to get a comment from Virgin.

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7 Responses
  1. Spilt Milk

    So that’s awards for fastest provider and now customer service awards this year.

    [removed: trolling comment]

  2. Phil

    I disagree. The Indian call centre doesn’t understand our English spoken. They haven’t got any clue where my area is?

  3. Spilt Milk

    Interesting part of my comment gets removed (No doubt reported by one of the individuals i made reference to). If this place offers free advertising maybe i should use it instead of fleabay to sell my tat also.

    Regardless Well done to Virgin this year on customer service awards and fastest provider awards.

  4. finaldest

    This is a joke right?

    April 1st is a few months away.

  5. DM

    jesus, how bad are the others

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