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army uk military

27th March, 2017 - 2:40 pm (1 Comment)

Internet providers including BT, EE, Plusnet, TalkTalk and Virgin Media (Sky Broadband seems to be M.I.A) have agreed not to charge Armed Forces personnel a cancellation fee for their broadband and media services, albeit only when posted overseas or to another part of the UK.

telegraph pole openreach engineer hanging

27th March, 2017 - 10:50 am (14 Comments)

Hundreds of trees have been pruned back so that Openreach’s (BT) engineers could run 12km of overhead cabling to bring “ultrafast” Fibre-to-the-Premise (FTTP) broadband to around 480 premises in the rural Cumbria (England) villages of Crosthwaite, Underbarrow and Brigsteer.

cityfibre fibre optic leeds dig

27th March, 2017 - 9:57 am (0 Comments)

The first businesses have this week gone live on Cityfibre’s new Gigabit capable Fibre-to-the-Premise (FTTP) broadband and Ethernet networks in the Berkshire towns of Bracknell and Reading, with local business ISP BtL Communications supplying the connectivity products.

uk rural fibre optic dig

27th March, 2017 - 9:30 am (1 Comment)

A new survey of 1,465 business people from all regions of the UK, which was conducted by the British Chambers of Commerce (BCC), has claimed that 18% suffer from unreliable Internet connections and firms in rural areas are “at least twice as likely to have unreliable connections” (30%).

BT Wholesale engineers

27th March, 2017 - 6:54 am (16 Comments)

BT has set aside £300m to repay ISPs, such as TalkTalk and Vodafone, after an investigation by Ofcom found that their network arm (Openreach) had cut compensation payments to other telecoms providers for late installs of high-speed business lines (Ethernet). BT must thus pay a £42m fine.

uk internet isp discussion

25th March, 2017 - 1:23 am (18 Comments)

Internet providers from across the industry have today given a mixed reaction to Ofcom’s newly proposed Automatic Compensation system, which will force fixed line phone and broadband ISPs to pay out cash or bill credits to consumers if they suffer a total loss of service for more than 2 days.

broken broadband cable shock

24th March, 2017 - 2:16 pm (14 Comments)

A new survey of 500+ British businesses, which was commissioned by broadband ISP Beaming, has estimated that the UK economy could have lost as much as £7bn in lost productivity during 2016 because of Internet connectivity outages at 77% of businesses.

road rural countryside

24th March, 2017 - 9:27 am (0 Comments)

Ofcom has published a Draft Code of Practice to support the Government’s proposed reforms to the Electronic Communications Code (ECC), which aim to make it easier and cheaper for network operators to roll-out new broadband and telecoms infrastructure (masts, cables etc.) on public and private land.

gigaclear fibre optic engineer and box

24th March, 2017 - 8:37 am (6 Comments)

Gigaclear has announced that their “ultrafast” Gigabit capable fibre optic (FTTP) broadband network, which covers tens of thousands of premises in various rural areas across England, is now set to be powered by electricity from 100% renewable sources thanks to a new deal with Ecotricity.


24th March, 2017 - 7:47 am (9 Comments)

Expect price rises. The UK telecoms regulator has today unveiled its chosen proposal for a new Automatic Compensation System, which will require fixed line phone and broadband ISPs to give either a cash payment or bill credit to consumers when they suffer a total loss of service.


23rd March, 2017 - 8:07 am (6 Comments)

Last October we revealed that energy supplier First Utility was planning to launch their own UK fixed line home broadband and phone service (here), which initially only went live for existing customers. The good news is that their FTTC “fibre” and ADSL based packages are now live for everybody.

Virgin Media 2014 UK Logo

22nd March, 2017 - 2:10 pm (32 Comments)

Cable broadband and TV operator Virgin Media (Liberty Global) has today announced a significant speed boost across their range of Internet access packages, which sees their entry-level service jump from 50Mbps to 100Mbps and their top package go from 200Mbps to 300Mbps.

scotland map

22nd March, 2017 - 10:53 am (5 Comments)

The Scottish Government has today published a new Digital Strategy, which among other things confirms their plan to make 30Mbps+ “superfast broadband” available to 100% of premises by 2021 via an “outside-in” approach (prioritising public investment for the hardest to reach rural areas).

plusnet uk

22nd March, 2017 - 9:35 am (4 Comments)

Internet provider Plusnet has today been hit by a fine of £880,000 after the national UK telecoms regulator ruled that they had incorrectly billed 1,025 ex-customers for landline and broadband services, which occurred between 26th May 2011 and 3rd September 2015.

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