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23rd July, 2016 - 1:41 am (5 Comments)

The Managing Director of ISP Fluidata, Piers Daniell, has said that “lessons need to be learned about the importance of uptime and mitigating failure” after a big chunk of the UK suffered disruption to Internet services following power failures at two major London datacentres (here and here).


22nd July, 2016 - 10:37 am (0 Comments)

Customers of telecoms operator KCOM, which serves the Hull and surrounding areas in East Yorkshire (England), are being warned to be on their guard after fraudsters attempted to target subscribers with fake support calls.


22nd July, 2016 - 8:02 am (0 Comments)

Vodafone has posted their latest results to 30th June 2016 (Q2 calendar), which shows that they added +28,000 new fixed line broadband customers in the quarter to total 137,000 (up from the +20k added in Q1 and +14k in Q4 2015) and improved their UK outdoor 4G cover to 95% (Ofcom’s definition).

mobile broadband uk

22nd July, 2016 - 12:08 am (2 Comments)

Have you ever wondered which UK Mobile Network Operator (MNO) delivers the fastest Mobile Broadband (3G and 4G) data speeds at the O2 Arena, Wembley Stadium and Chelsea FC’s home of Stamford Bridge? Probably not, but RootMetric’s has the answer for you and it’s a fight between EE and Vodafone.

bt superfast fibre broadband openreach uk engineer

21st July, 2016 - 1:27 pm (2 Comments)

A new contract worth £5 million has been signed with Openreach (BT) to expand the operator’s roll-out of “fibre broadband” (FTTC/P) services, which will cover another 10,000 homes and businesses in the city of Leicester (Leicestershire, East Midlands of England) over the next 2 years.

ee uk logo map

21st July, 2016 - 10:38 am (1 Comment)

Telecoms operator EE has today announced that 100% of its Pay Monthly Mobile customer service calls are now being handled in the UK and Ireland, which marks a major milestone in its on-going “onshoring” effort to answer 100% of all service calls in the local market.


21st July, 2016 - 10:02 am (0 Comments)

Mobile operator Vodafone has announced that their customers in the United Kingdom can now enjoy 4G (LTE) roaming in over 100 destinations around the world (i.e. use your calls, texts and data allowance abroad), which is more than any other Mobile Network Operator (MNO) in the country.

businesses need broadband connections

21st July, 2016 - 9:27 am (26 Comments)

After yesterday’s major disruption (here) we’re loathed to report that this morning appears to have started off in much the same way, with broadband ISPs from across the UK all reporting similar Internet disruption as a result of another possible power failure at a major London data centre.

telephone support rage and complaints

21st July, 2016 - 9:02 am (2 Comments)

A new Brick Wall Index from customer service solutions provider Eckoh, which identifies call centre menus that create the highest levels of consumer frustration, has ranked TalkTalk top of its table for being one of the “worst customer service offenders” in the United Kingdom.

vispa citywireless coverage april 2016

21st July, 2016 - 1:39 am (0 Comments)

UK ISP Vispa has announced that new subscribers to their 250Mbps capable CityWireless broadband network, which is available to several urban and rural parts of Cheshire (England), will benefit from a price cut after the provider joined the Government’s “2Mbps for all” rural broadband subsidy (USC) scheme.


21st July, 2016 - 12:10 am (0 Comments)

The ITS Technology Group, which has built several fibre optic and wireless broadband networks around the United Kingdom, has appointed Kevin Gaskell to be its new Group Chairman in order to help “attract further investment“.

storms united kingdom broadband weather

20th July, 2016 - 10:06 am (16 Comments)

Multiple ISPs are reporting that a fault, which is most likely on BT’s national broadband network, is affecting Internet connectivity for a large number of people across the United Kingdom (i.e. disrupting access to online services, websites and slowing connection speeds).


20th July, 2016 - 9:37 am (3 Comments)

Around 450,000 extra premises in London will be covered by Virgin Media’s (Liberty Global) 300Mbps capable ultra-fast broadband and TV services by 2018 (EuroDOCSIS / FTTP), which forms part of their on-going £3bn network expansion and should help to create 500 extra jobs in the city.


20th July, 2016 - 8:06 am (3 Comments)

UK ISP TalkTalk has today issued a Q2 2016 (calendar) trading update, which confirms that they lost another 9,000 broadband subscribers in the quarter (est. total 3,987,000) and their joint 940Mbps FTTH network roll-out with Sky and Cityfibre in the City of York (England) has covered 11,000 premises.

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