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4th December, 2016 - 12:48 pm (0 Comments)

The Citizens Advice agency has described the broadband market’s current compensation system as being “deeply unfair” after it revealed that Openreach (BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016.


3rd December, 2016 - 6:09 pm (4 Comments)

Broadband routers that make use of Intel’s Puma 6 chipset, such as the one inside of Virgin Media’s latest SuperHub 3 cable router, appear to suffer from a nasty bug that causes latency spikes and packet loss. But don’t worry, a firmware update is coming.

4g mobile broadband uk wireless lte technology

2nd December, 2016 - 10:36 am (15 Comments)

How much Mobile Broadband data does your 4G mobile plan include and is it too expensive? A new report from Point Topic has revealed significant variations in 4G pricing and data caps across Europe, with UK consumers appearing to exist in one of the more expensive markets.

gigaclear fibre optic engineer and box

2nd December, 2016 - 8:19 am (14 Comments)

The joint State Aid fuelled Fastershire project for Gloucestershire and Herefordshire in England has announced that rural ISP Gigaclear is now the preferred bidder for the next £4.54m phase of their local broadband roll-out, which will benefit over 2,600 remote premises.


2nd December, 2016 - 1:19 am (4 Comments)

From early next year Openreach (BT) will begin offering Saturday appointment slots for PCP Only (self-install) based Fibre-to-the-Cabinet (FTTC / VDSL2) broadband provisions, which seems intended to help tackle occasions where the operator’s engineers are facing “significant demand“.

ee uk logo

1st December, 2016 - 3:17 pm (0 Comments)

Mobile operator EE has introduced the ‘Travel Data Pass‘ to replace their old ‘Euro Data Pass‘ for Pay Monthly customers, which makes it cheaper to use Mobile Broadband while roaming around an additional 11 countries (including several outside of the EU, such as Australia, UAE, USA, Canada and Thailand).


1st December, 2016 - 2:49 pm (0 Comments)

Last month Virgin Media announced that their ultrafast cable broadband and TV network would be extended to 360,000 extra premises in Scotland. Today the operator has built on that by signing a partnership with the Scottish Property Federation, which will help to reach more new build homes.


1st December, 2016 - 1:22 pm (0 Comments)

Telecoms operator BT has begun to roll-out a new solution that aims to reduce the distance that its engineers need to travel in order to collect equipment, which they claim should help to “speed up the delivery of broadband and phone services.”

wireless internet radio spectrum frequency

1st December, 2016 - 12:24 pm (3 Comments)

Researchers from Japan have managed to boost the speed of WiFi data transmissions to 34Gbps (Gigabits per second) by harnessing the 500GHz band of radio spectrum, which falls within the TeraHertz range (300GHz+). Even faster speeds are coming, but distance may be a problem.

virgin media 2014 uk logo

1st December, 2016 - 11:58 am (2 Comments)

Cable operator Virgin Media has today taken Ofcom’s new probe into the cost of landline rental (here) to heart and announced the launch of a new “Talk Protected” plan, which will freeze the price of line rental at £17.99 per month for its elderly and disabled phone-only customers.


1st December, 2016 - 10:31 am (1 Comment)

Earlier this week we reported on how routers supplied by the Post Office, TalkTalk and others were potentially vulnerable to a modified piece of malicious software called Mirai (here), which hijacks the device. Today we learn that around 1,000 customers of KCOM’s service in Hull have also been hit.

telephone support rage and complaints

1st December, 2016 - 8:06 am (10 Comments)

The UK telecoms regulator has finally decided to take a closer look at one of the markets most heated issues, the ever rising price of retail line rental. In recent years this has risen by between 28% and 41% in real terms, while the underlying wholesale cost has fallen by around 25%.


30th November, 2016 - 2:33 pm (7 Comments)

Openreach (BT) has today released their Final Draft Reference Offer for the new Dark Fibre Access (DFA) product, which is required by Ofcom and should give rival ISPs “physical access” to the operator’s existing fibre optic cables (i.e. allows them to “take direct control of the connection“).

internet email

30th November, 2016 - 1:25 pm (0 Comments)

Customers of Virgin Media, specifically those who use the operator’s email platform, should by now be quite familiar with its history of flaky behaviour; most of which started after they migrated away from Google’s platform in 2015 (here and here). But it’s about to get interesting again.

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