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Articles for Category Tag - BT

UK ISP BT Warns Email Using Customers After 2nd Massive Yahoo! Hack

15th December, 2016 (14 Comments)

A staggering 1 billion accounts belonging to Internet giant Yahoo! have been breached by a second major hack, albeit one that occurred in August 2013. Today BT Retail and other broadband ISPs that have used the firm for their email (e.g. Sky Broadband) are warning customers to change their passwords.

Surrey UK Set to Push Beyond 96% Superfast Broadband Coverage

14th December, 2016 (6 Comments)

Surrey is special because it’s one of the few counties in England to have already delivered over 96% coverage of “superfast broadband” (24Mbps+) and as a result they were able to skip the Government’s second Broadband Delivery UK phase. But the council has this week agreed to go even further.

UK ISP BT Improves ‘Basic’ Social Phone Tariff for Low Income Users

14th December, 2016 (6 Comments)

The consumer (retail) division of BT has confirmed that their subsidised BT Basic social tariff, which is a low-cost phone service for those on low-incomes or certain state benefits, has been improved with the addition of a £10 calls cap.

Haitong Research Warns Openreach “cannot be legally separated” from BT

14th December, 2016 (30 Comments)

At the end of last month Ofcom confirmed that they’d force Openreach into “legal separation” from the BT Group (here), which they view as necessary to improve competition / fairness in the UK telecoms and broadband market. But a Haitong Research study warns that Pensions remain a roadblock.

6200 Extra Staffordshire Premises to Get “Fibre Broadband” Under BT Deal

12th December, 2016 (2 Comments)

The Superfast Staffordshire project in the West Midlands of England has signed a new £5.1 million deal with BTOpenreach, which will expand the local coverage of their “fibre broadband” (FTTC/P) network to an additional 6,200 homes and businesses.

ISP BT to Recruit 500 New Customer Service Staff for the UK and Ireland

12th December, 2016 (21 Comments)

The consumer (retail) division of BT has today announced that they intend to further improve customer service quality by hiring 500 people for related roles at its business in the United Kingdom and Ireland (mostly front-line positions in customer care).

BT Wholesale Add 18Mbps FTTC Product to UK Broadband Checker

11th December, 2016 (35 Comments)

The BT Wholesale Checker has added a couple of new columns to reflect the availability of Openreach’s (BT) 18Mbps (2Mbps upload) capable Fibre-to-the-Cabinet (FTTC / VDSL2) based “fibre broadband” product, which is aimed at people who still use slow ADSL copper broadband lines.

UPDATE Microsoft Windows DHCP Bug Causing Internet Problems for Users

10th December, 2016 (5 Comments)

A recent software update / patch for Microsoft Windows 8 and 10 appears to be disrupting Internet / website connectivity for some broadband ISP customers in the UK and elsewhere. The update apparently makes it so that some systems are unable to get DHCP information from routers.

Gradwell’s League Table of Broadband Speeds Near 92 UK Football Clubs

8th December, 2016 (5 Comments)

Business ISP Gradwell Communications has recently published a league table of broadband download and upload speeds from around 92 Football League clubs across the United Kingdom. We’re not sure how useful this data is, but it’s certainly a good bit of fun.

BT and Huawei Team Up to Develop Future UK 5G Mobile Broadband Tech

8th December, 2016 (4 Comments)

Telecoms operator BT (EE) and long-time partner Huawei have today joined forces on a new project to both research and develop the next generation of ultrafast (20Gbps capable) 5G based Mobile Broadband technology at the BT Labs facility in Ipswich.

UPD Ofcom Consult on BT Cable Duct and Pole Access for Full Fibre Future

6th December, 2016 (0 Comments)

The UK telecoms regulator has begun a new consultation on their proposed Duct and Pole Access (DPA) solution, which will help ISPs to build alternative fibre optic broadband networks (FTTP/H) by granting them cheaper and easier access to Openreach’s (BT) cable ducts and telegraph poles.

UPDATE Citizens Advice Scolds BT Openreach for Slow Installs and Repairs

4th December, 2016 (46 Comments)

The Citizens Advice agency has described the broadband market’s current compensation system as being “deeply unfair” after it revealed that Openreach (BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016.

BT Openreach Engineers to Make Saturday Visits for FTTC Provisions

2nd December, 2016 (4 Comments)

From early next year Openreach (BT) will begin offering Saturday appointment slots for PCP Only (self-install) based Fibre-to-the-Cabinet (FTTC / VDSL2) broadband provisions, which seems intended to help tackle occasions where the operator’s engineers are facing “significant demand“.

BT Gives their UK Telecoms Engineers a Speed Boost

1st December, 2016 (0 Comments)

Telecoms operator BT has begun to roll-out a new solution that aims to reduce the distance that its engineers need to travel in order to collect equipment, which they claim should help to “speed up the delivery of broadband and phone services.”

BT Openreach Publish FINAL Dark Fibre Reference Offer for ISPs

30th November, 2016 (7 Comments)

Openreach (BT) has today released their Final Draft Reference Offer for the new Dark Fibre Access (DFA) product, which is required by Ofcom and should give rival ISPs “physical access” to the operator’s existing fibre optic cables (i.e. allows them to “take direct control of the connection“).

UK ISPs to Send Internet Piracy Warning Letters from Early 2017

30th November, 2016 (7 Comments)

After years of waiting, the Government’s long-held plan to force major broadband ISPs into issuing warning letters / emails to customers, specifically those suspected of having engaged in online copyright infringement (Internet piracy), looks set to get underway from early 2017.

UPDATE4 Ofcom UK Forces BT to Adopt Legal Separation of Openreach

29th November, 2016 (66 Comments)

Bad news for BT today. Ofcom confirms that it has been unable to reach a voluntary agreement over the future of Openreach and would now force the operator to adopt “legal separation“. A new UK framework for the next decade of telecoms and broadband regulation will now be established.