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Articles for Category Tag - BT

BT Results See Openreach Near 10 Million FTTP Premises Milestone

2nd February, 2023 (30 Comments)

The BT Group has today published their latest Q3 FY23 results to December 2022, which saw the coverage of Openreach’s Fibre-to-the-Premises (FTTP) broadband ISP network reach 9.57 million premises (up by 810k in the quarter vs 805k last quarter) and EE increase their 5G customer based to 8.5 million (up from 8.157m).

BT and Stratospheric Platforms Trial UAVs for Rural UK 5G Mobile

30th January, 2023 (11 Comments)

A new trial has been launched by telecoms giant BT (EE) and Stratospheric Platforms (SPL) – funded by Innovate UK, which aims to harness High-Altitude Platform Station (HAPS) aircraft, usually located above commercial air traffic in the Earth’s stratosphere, in order to extend 5G (mobile broadband) coverage into remote rural areas.

BT to Recruit 400 More UK Apprentices and Graduates

26th January, 2023 (5 Comments)

Broadband ISP and telecoms giant BT has tonight announced that they intend to recruit another 400 apprentices and graduates this year (down from 600 in 2022), which will form part of their usual September 2023 intake. This will reflect roles spanning areas such as engineering (5G and FTTP etc.), customer service, research and security.

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Shell Energy Still Attracting Most UK Broadband Gripes in Q3 2022

26th January, 2023 (3 Comments)

The latest Q3 2022 Ofcom survey of UK consumer complaints has, once again, named ISP Shell Energy as attracting the most consumer gripes for both fixed line broadband and landline phone services, while BT and Virgin Mobile did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

EE Expand 5G Cover to 60% of UK and Adds 19 New Locations UPDATE

25th January, 2023 (30 Comments)

Consumer broadband ISP and mobile operator EE (BT) has today announced that their ultrafast 5G based (mobile broadband) network now covers 60% of the UK’s population (up from 50% in May 2022) and, on top of that, they’ve named 19 new locations where the network has just gone live.

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RootMetrics Benchmark the Top UK Mobile Networks for H2 2022

25th January, 2023 (5 Comments)

Mobile testing firm RootMetrics (Ookla) has today published their latest biannual H2 2022 study of mobile network (4G and 5G) and broadband performance across the United Kingdom, which once again sees EE (BT) come top of every single ranking category. But Three UK is still delivering the goods in terms of 5G speed.

Survey Claims 51% of UK Consumers Unaware of 3G Switch-off

24th January, 2023 (25 Comments)

A new Opinium surveyed of 2,000 UK adults, which was commissioned by Uswitch and conducted during December 2022, has claimed that 51% of mobile users are unaware that operators are planning to switch-off 3G based data (mobile broadband) services – starting next month – and 25% say they still use it regularly.

BT and EE Adopt Hiya AI-based Customer Call Protection Service

24th January, 2023 (7 Comments)

Customers of UK broadband ISP BT (including EE) look set to benefit from improved protection against SPAM and fraud calls, which reflects the fact that they’ve just become the first major telecoms provider in the country to adopt Hiya’s AI-based voice security solutions – Hiya Protect – in conjunction with Ericsson.

Ofcom Probes UK ISP BT Over Clarity of Customer Contract Info.

23rd January, 2023 (14 Comments)

The UK telecoms and media regulator, Ofcom, has this morning opened an investigation into broadband ISP and telecoms giant BT (including subsidiaries EE and Plusnet), which focuses upon their compliance with its obligation to provide customers with clear and simple contract information before they sign up to a new deal.

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Openreach Add 51 UK Areas for Copper Phone to Fibre Switch – Tranche 11

19th January, 2023 (34 Comments)

Openreach (BT) has today announced the addition of a further 51 UK exchanges under ‘Tranche 11‘ of their project to move away from copper-based analogue phone (PSTN / WLR etc.) services and on to a new all-IP network, which can also occur once over 75% of premises in each area are able to get FTTP broadband.

Cityfibre Show Cost Savings of Taking its UK FTTP Broadband Network

19th January, 2023 (36 Comments)

A new study from CityFibre, which is building a 10Gbps capable full fibre (FTTP) network across the UK, has claimed that consumers switching to entry-level broadband plans from ISPs on their network could save as much as £119 in 12 months (rising up to £458 for those requiring 1Gbps speeds). Plus, you can now get an extra £50 discount.

UK ISP BT and EE Set Out Approach to Annual Broadband Price Hikes

18th January, 2023 (29 Comments)

BT’s consumer division (inc. EE and Plusnet) has today set out their approach to this year’s annual price hikes, which will see them increase their broadband, phone and other prices by the contracted CPI of 10.5% plus 3.9% – for a total of 14.4% – for the “majority” of their customers from 31st March. But there are exceptions.

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Jan 2023 Inflation Figures Confirm Huge UK Broadband Price Hikes UPDATE

18th January, 2023 (17 Comments)

Most of the major UK broadband ISPs can now confirm how much their annual price hikes will be after the Office of National Statistics (ONS) published their latest UK inflation figures, which saw the Consumer Price Index (CPI) hit 10.5% (up from 5.4% in Jan 2022) and the Retail Price Index (RPI) reach 13.4% (up from 7.5%).

Broadband ISP Plusnet UK Predicted to Remove BT Sport Add-on

18th January, 2023 (17 Comments)

Credible sources have informed ISPreview.co.uk that customers of UK broadband ISP Plusnet (part of the BT Group) may soon lose the ability to directly add BT Sport TV to their service (this currently costs from an extra £17.15 a month), with the feature allegedly due to then be closed by June 2023.

Ofcom UK Removes FAX Service Obligation from BT and KCOM

13th January, 2023 (12 Comments)

As expected, Ofcom has today confirmed that the requirement for certain UK telecoms operators to provide “outdated” FAX (facsimile) services under their legally-binding Universal Service Obligation (USO), which only applies to BT and KCOM, has officially been removed.

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EE and BT UK Report Surge in Boxing Day Fixed Broadband Traffic

12th January, 2023 (4 Comments)

Information supplied by BT has revealed that customers on their core fixed broadband ISP network (including Consumer, Enterprise and EE) consumed a total of 141PB (PetaBytes) of internet data on Boxing Day 2022, which is up by 17.5% from 120PB on the same day in 2021.

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BT and EE UK Trial New Smart Hub Router and WiFi Mesh Kit UPDATE3

9th January, 2023 (22 Comments)

Broadband ISPs BT and EE have sent out a new invite to registered trialists that asks them to help trial “our latest Smart Hub [router] and Wi-Fi [mesh] extenders” for free (including the broadband service itself). But unusually, they’re also asking the trialists to invite people who they know that aren’t yet customers.