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Articles for Category Tag - EE

BT Raises FTTP Broadband Target to 25 Million UK Premises

13th May, 2021 (38 Comments)

The BT Group has published their latest Q4 2020/21 results today, which reveals that Openreach has further expanded their gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network rollout target from 20 million UK premises to 25 million by December 2026. The extended target will support an additional 7,000 jobs.

Ofcom Preps Strategic Review of UK 4G and 5G Mobile Networks

11th May, 2021 (7 Comments)

Ofcom has today set out the terms of reference for their future UK mobile strategy review, which will examine how the regulator can adjust their approach in order to improve 4G and 5G based mobile (mobile broadband) network connectivity for consumers and businesses over the next 5 to 10 years.

Ofcom 2021 Study Ranks Mobile and Broadband ISPs by Quality

7th May, 2021 (2 Comments)

Ofcom has published their 2021 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. Overall TalkTalk attracted the lowest satisfaction for broadband (77%), while Three UK did the same for mobile (86%). Generally, customer service has taken a COVID-19 hit.

Study Finds Security Flaws in Routers Bundled by Big UK ISPs

6th May, 2021 (18 Comments)

A new study from consumer magazine Which? has warned that millions of UK consumers may be “at risk of being hacked in their homes” because the “outdated” broadband router they use, as supplied by several major ISPs including EE, Sky Broadband, TalkTalk, Virgin Media and Vodafone, could contain potential security flaws.

EE Makes eSIM Downloads Possible for UK Mobile Customers

1st May, 2021 (24 Comments)

Customers of EE’s UK mobile network may be pleased to learn that the operator recently simplified the eSIM installation process, which has finally made it possible for them to properly download, install and activate an eSIM on their chosen device or Smartphone.

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Ofcom UK Shames Vodafone for Consumer Broadband Complaints

30th April, 2021 (27 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

Mobile Operators and Ofcom Warn of Scam DHL and FedEx Text

30th April, 2021 (8 Comments)

We’ve had several of these and there’s a good chance you have too. This week has seen Ofcom and all the major mobile operators – EE, Vodafone, Three UK and O2 – issue warns to customers about a surprisingly prevalent piece of malware called FluBot, which sends fake DHL or FedEx delivery messages that can infect your phone.

EE UK Sees Mobile Internet Traffic for Video Games Jump 31%

30th April, 2021 (2 Comments)

Mobile operator EE (BT) has today reported that mobile broadband (4G, 5G) usage related to internet video game traffic on their network has increased by 31% over the past six months, while the number of people enjoying mobile gaming also increase by 18% during the COVID-19 lockdown.

EE UK Helps Customers to Save Money by Watching Video Ads

29th April, 2021 (9 Comments)

Fancy saving money off your EE Mobile bill and donating to charity at the same time? Well now you can, but the catch is that you’ll need to watch a “short” video ad first and then answer 1-3 questions. By doing this, customers can receive a credit of “up to” 20 pence per video and a donation of 5% goes to charity.

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Named – UK Mobile Operators that Cause People the Most Stress

29th April, 2021 (8 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

Ofcom Reveal Final Results of UK 5G Mobile Spectrum Auction

27th April, 2021 (23 Comments)

The telecoms regulator, Ofcom, has today published the final results from their recent £1.38bn auction of 5G friendly radio spectrum in the 700MHz and 3.6-3.8GHz frequency bands, which includes a few key changes from last month’s principal stage. Better mobile broadband coverage and speeds are expected.

New Government Changes to Boost 5G Mobile Cover in England

20th April, 2021 (20 Comments)

The Government has today begun a consultation on their proposed changes to Permitted Development (PD) rights for mobile infrastructure, which seeks to extend 5G and 4G (mobile broadband) coverage in rural areas of England via key changes (e.g. allowing taller masts of up to 30 metres and softening planning permission).

Opensignal Name Best 4G and 5G UK Mobile Networks for Q1 2021

14th April, 2021 (11 Comments)

The latest April 2021 Mobile Network Experience Report from Opensignal has measured the 4G and 5G (mobile broadband) performance of all four primary operators – EE, Vodafone, O2 and Three UK – to determine which delivers the best connectivity. Overall EE leads the pack, but it’s not a clear-cut victory in every category.

The Fastest 16 UK Cities for Mobile Broadband Speed in H2 2020

8th April, 2021 (11 Comments)

A new report from mobile benchmarking firm RootMetrics has used the data they gathered for their previous H2 2020 study (here) to rank 16 of the United Kingdom’s largest and fastest cities by their average (median) download speed on 4G and 5G networks. Liverpool came top with an aggregate speed of 43.6Mbps.

EE Adds 35 New UK Locations to their Ultrafast 5G Mobile Cover

8th April, 2021 (21 Comments)

Mobile operator EE (BT) has confirmed that a further 35 towns and cities across the United Kingdom have started to go live on their new 5G ultrafast mobile broadband network, which brings the total location count to 160. Some of the biggest additions include York (Yorkshire), Dundee (Scotland) and Swansea (Wales).

SIM Swap Causes Annoyance for UK ASDA Mobile Customers

26th March, 2021 (135 Comments)

Existing customers with the mobile division of supermarket giant ASDA have been told to request a new SIM card by the 15th September 2021, or risk being unable to use the service. The move follows a decision last year (here) to swap their Mobile Virtual Network Operator (MVNO) supplier from EE (BT) to Vodafone.

Preliminary Winners of Ofcom’s UK 5G Mobile Auction Revealed

17th March, 2021 (42 Comments)

Ofcom has today revealed the winners from the “principal stage” of their latest 5G focused mobile (mobile broadband) spectrum auction for the 700MHz and 3.6-3.8GHz bands, which saw operators spend a total of £1.356 billion across the various bands and EE (BT) appears to have gobbled up the most (£452m).