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Articles for Category Tag - EE

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Ofcom Shames Vodafone in Q2 2023 Broadband Complaints Table

19th October, 2023 (11 Comments)

Ofcom has published their latest quarterly (Q2 2023) study of UK consumer complaints, which shames Vodafone as attracting the most gripes about broadband ISPs, while TalkTalk, Shell Energy and Virgin Media tied the lowest ranking for landline phone, BT did the same for Mobile services, and Virgin Media and BT came bottom for TV.

EE Becomes BT’s Main UK Broadband Brand – Launch 1.6Gb FTTP UPDATE

18th October, 2023 (93 Comments)

The big branding change continues. Some 18 months have passed since UK telecoms giant BT announced (here) that EE would – over time – gradually become their “flagship brand for our consumer customers” (i.e. converged broadband ISP and mobile plans etc.) and another shift begins today, alongside the launch of their 1.6Gbps package.

BT and Nokia in UK Trial of 5G Reduced Capability (RedCap) Tech

16th October, 2023 (3 Comments)

Sometimes, less is more, or at least that’s the idea behind BT (EE) and Nokia’s latest trials of 5G Reduced Capability (RedCap) technology and devices at the operator’s Adastral Park site in Ipswich (England). RedCap is a technology introduced in 3GPP Release 17 that brings 5G to devices that do not require its full capabilities.

Lyca Mobile UK Confirm Personal Data Breached by Hackers

11th October, 2023 (26 Comments)

Mobile operator Lyca Mobile, which last week confirmed that it had been struck by a serious cyberattack that disrupted their systems and connectivity services across the UK (as well as in various other countries), has now confirmed that the hackers also “accessed at least some of the personal information held in our systems“.

Lyca Mobile UK Confirm Cyber Attack Responsible for Disruption

3rd October, 2023 (75 Comments)

Mobile operator Lyca Mobile, which is a Mobile Virtual Network Operator (MVNO) on EE’s platform, has this afternoon revealed that the reason for their recent UK service (i.e. calls and texts not working for some customers) and support problems (here) is because the network has “been the victim of a cyber attack“.

Lyca Mobile UK Users Report Connectivity and Support Woes UPDATE2

2nd October, 2023 (75 Comments)

Some customers of Lyca Mobile, which is a Mobile Virtual Network Operator (MVNO) on EE’s (BT) national platform (previously O2), have – since Friday – been reporting that they’ve been unable to make any mobile calls or send text (SMS) messages. Most customers also report that they’ve been unable to get through to Lyca’s support.

Opensignal Name UK Best 4G and 5G Mobile Networks for H2 2023

28th September, 2023 (12 Comments)

Opensignal has published their latest biannual Mobile Network Experience Report for H2 2023, which benchmarks the 4G and 5G (mobile broadband) services from all four primary UK mobile operators – EE, Vodafone, O2 and Three UK – to find which ones deliver the best performance. Overall, EE and Three UK seem to fair the best.

BT Wi-Fi Starts Promoting Future UK Rebrand to EE WiFi

27th September, 2023 (26 Comments)

Customers of BT’s national UK network of free and premium public WiFi hotspots, which are currently branded as BT Wi-Fi, have noted that the operator recently started to inform users that the service is shortly going to be rebranded under the EE WiFi name.

London’s Euston Underground Station Gets 4G and 5G Mobile

26th September, 2023 (3 Comments)

Transport for London (TfL) – in partnership with Boldyn Networks – today confirmed that Euston station on the Charing Cross branch platforms has today become the latest place on the London Underground to go live with 4G and 5G mobile (mobile broadband) cover, which customers of EE, Vodafone, O2 and Three UK will benefit from.

EE UK Preps Upgrades to Enhance Anti-SPAM and SCAM Filters

21st September, 2023 (10 Comments)

Broadband ISP and mobile network operator EE (BT) has announced that it is in the process of updating their existing SCAM and SPAM blocking technologies, which should enable them to root out additional scam tactics (e.g. “Hi Mum, Hi Dad” scams) and help protect consumers from hard to spot scams.

EE Confirm Plan to be First UK ISP to Launch a Wi-Fi 7 Router in 2024

20th September, 2023 (23 Comments)

Broadband ISP and mobile operator EE (BT) has today confirmed our leak from May 2023 (here) by announcing that they’ve agreed a new partnership with Qualcomm Technologies, which will see their home customers becoming some of the first in the world to gain access to future Wi-Fi 7 technology in 2024.

EE Named Official Partner of Call of Duty: Modern Warfare III for the UK

19th September, 2023 (4 Comments)

Mobile operator and broadband ISP EE has announced that it is an official partner of the new ‘Call of Duty: Modern Warfare III‘ video game for the UK, which means that customers of the service will receive a range of special benefits (e.g. Beta Access, Calling Cards, Charms and Emblems).

EE UK Extends 4G Mobile Coverage Across the Lake District

19th September, 2023 (6 Comments)

Broadband ISP and mobile operator EE (BT) has today announced that, as part of their commitment under the £1bn industry-led Shared Rural Network (SRN) project, they’ve just upgraded two masts to help extend their 4G mobile network across the southern Lake District in Cumbria (Northwest England).

Mobile Operator EE UK Finalises 3G Switch Off Plan and Timeline

18th September, 2023 (12 Comments)

Mobile network operator EE (BT) has published a progress update on their national plan and timeline for switching off the old 3G data (mobile broadband) service, which was successfully trialled in the Cheshire (England) town of Warrington (here) during the summer.

EE Makes First UK Mobile Call via 5G Network – VoNR

12th September, 2023 (21 Comments)

At present most 5G networks are data-only (mobile broadband) services, but EE (BT) has revealed that it recently carried out the UK’s first call over 5G in the network using Voice over New Radio (VoNR or Vo5G) technology. But it’s unclear precisely how long we’ll have to wait before this becomes common place.

EE UK Extend 4G and 5G to West End London Underground Stations

8th September, 2023 (10 Comments)

Mobile operator EE (BT) has just announced that their ongoing deployment of a 4G and 5G (mobile broadband) network on the London Underground – in partnership with Boldyn Networks and Nokia – has now reached the first West End stations, starting with Oxford Circus and Tottenham Court Road. But more will follow.

Mobile Calling Bug Still Impacting UK Vodafone, EE and O2 Users UPDATE2

5th September, 2023 (22 Comments)

Some customers of mobile network operators EE (BT), Vodafone and O2 (Virgin Media) are this morning continuing to report problems with making and receiving calls between the aforementioned networks (this also impacted some landline calls), which is an issue that first began around midday on Monday (4th Sept).