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Article Archive for Category Tag: Ofcom Regulation

satellite internet transmission dish

19th January, 2017 - 11:46 am (0 Comments)

The national telecoms regulator has today set out their new ‘Space Spectrum Strategy’ and top of the to-do list is a commitment towards “enabling growth” in Satellite Broadband, such as by providing greater access to spectrum (e.g. facilitating access to spectrum used by the public sector).

ee sim mobile broadband

18th January, 2017 - 7:43 am (8 Comments)

The telecoms regulator has today hit Mobile Network Operator EE (BT) with a fine of £2.7 million after they were found to have overcharged around 40,000 subscribers for calls to the company’s own “150” customer services number. It’s not the first time EE has had to pay off an Ofcom fine.

ee uk logo map

10th January, 2017 - 12:26 pm (5 Comments)

The telecoms regulator has today granted a request by mobile operator EE (BT) for two new licence variations, which would for example enable them to use 4G (LTE) in the unpaired frequencies of 1899.9 – 1909.9MHz (Spectrum Access 2100MHz licence) and support the new Emergency Services Network.

ofcom uk telecoms regulator

6th January, 2017 - 10:56 am (3 Comments)

Ofcom has had to retract last year’s notification to Plusnet, which provisionally found that the UK ISP may have incorrectly billed customers of their fixed line broadband and phone services (here). This is due to a mistake with the regulator’s “legal enforcement powers.“


5th January, 2017 - 12:30 pm (11 Comments)

The telecoms regulator has quietly published a new survey of 1,501 small and medium sized businesses (0-249 employees), which reveals that the vast majority (82%) feel well catered for by communication services but the “highest levels of dissatisfaction” remain with fixed-line broadband services.

three uk mobile broadband

5th January, 2017 - 10:06 am (4 Comments)

Ofcom has begun an unofficial probe after mobile operator Three UK was accused of “ripping off” subscribers who choose to cancel their contracts early, which it allegedly does by failing to fully deduct 20% of Value Added Tax (VAT) from the remaining months of service rental.

ofcom uk telecoms regulator

20th December, 2016 - 11:08 am (5 Comments)

The telecoms regulator has proposed a series of changes to their rules for broadband, phone and mobile providers, which they claim will help to protect consumers from harm. Some of the tweaks include changes to tackle billing accuracy, debt collection, nuisance calls, complaints handling and support for those with disabilities.

customer service and support UK complaints

20th December, 2016 - 10:11 am (5 Comments)

The UK telecoms regulator has today published their Q3 2016 consumer complaints study, which reports that the total volume of fixed line Broadband, Phone and Pay TV complaints in the UK has increased, while Mobile gripes declined. Sadly BT came out as the biggest magnet for broadband gripes.


19th December, 2016 - 10:42 am (1 Comment)

The Bank of Scotland’s (Halifax, Lloyds) annual Quality of Life Survey, which examines a combination of broadband speed, health, crime rate, weather, employment, happiness and skills etc. to determine the best places in the UK to live, has ranked Winchester and the Orkney Islands top.


17th December, 2016 - 8:09 am (18 Comments)

The Government’s Department for Culture, Media and Sport (DCMS), which oversees that national Broadband Delivery UK programme, appears to be considering the possibility of a much bigger voucher scheme that would help remote communities to access and build faster broadband infrastructure.

10Mbps UK Broadband USO

16th December, 2016 - 12:59 pm (6 Comments)

The national telecoms regulator has today proposed a series of options for how a new legally-binding 10Mbps broadband Universal Service Obligation (USO) could be rolled out across the United Kingdom by 2020, but it’s expensive and the final decision is down to the Government.

united kingdom map

16th December, 2016 - 10:52 am (12 Comments)

Ofcom has today published their annual Connected Nations 2016 report, which confirms that 89% of UK premises are now within reach of a fixed line superfast broadband service (up from 83% in 2015), with take-up hitting 31% (up from 27%). But only 1.7% (498K premises) can get “full fibre” (FTTP/H).


14th December, 2016 - 9:31 am (30 Comments)

At the end of last month Ofcom confirmed that they’d force Openreach into “legal separation” from the BT Group (here), which they view as necessary to improve competition / fairness in the UK telecoms and broadband market. But a Haitong Research study warns that Pensions remain a roadblock.


13th December, 2016 - 11:55 am (131 Comments)

Sources have informed ISPreview.co.uk that customers of broadband ISP Fast.co.uk, sibling Firenet and supplier 186k are facing a nasty Christmas SHOCK after the provider, which until recently had been quite stable, suddenly announced that they were “unable to continue” the service.

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