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Article Archive for Category Tag: Ofcom Regulation


15th April, 2014 - 10:11 am (19 Comments)

The telecoms regulator has today published its latest biannual report into the real-world Internet speeds of fixed line broadband ISP consumers across the United Kingdom, which reveals that the average download rate has risen to 17.8Mbps (up by +17.41% from 14.7Mbps in August 2013). Sadly a huge gap still exists between urban and rural areas.


9th April, 2014 - 7:57 am (36 Comments)

BT’s stock market price has been sent tumbling (falling from 381 on Monday to 360 on Tuesday) after industry rumors began to spread that the telecoms giant might soon be forced to cut the wholesale cost of its superfast “fibre broadband” (FTTC) lines by £2 per month, with Ofcom expected to launch a consultation on the subject in May 2014.


3rd April, 2014 - 11:27 am (8 Comments)

Mobile operator and ISP EE has called on the UK communications regulator, Ofcom, to remove the “unjustified and discriminatory” charge for BT’s Phonebook, which gets passed on to consumers via the price they pay for standard fixed phone line rental.


31st March, 2014 - 12:20 pm (1 Comment)

The communications regulator has today proposed to boost the maximum permissible “base station transmit power” in the 1800MHz radio spectrum band for 3G (UMTS) and 4G (LTE / WiMAX) based Mobile Broadband and voice services by +3dB, which could improve coverage and capacity.


31st March, 2014 - 11:58 am (2 Comments)

The UK telecoms regulator has opened an own-initiative investigation into Universal Utilities (Unicom) after a series of consumer complaints raised concerns about the fixed-line broadband and phone providers sales and marketing tactics in respect to their service terms and contracts.


26th March, 2014 - 10:43 am (3 Comments)

BT and EE’s home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom’s quarterly consumer complaints report, also revealed that TalkTalk were the worst for fixed phone providers, while Orange UK came bottom for mobile and BT also failed at Pay TV.


21st March, 2014 - 1:49 pm (9 Comments)

The communications regulator has confirmed to ISPreview.co.uk that they’re currently working to finalise a number of revisions to their Voluntary Code of Practice for Broadband Speeds, which requires ISPs to adhere to a certain set of standards when communicating what performance a customer can expect to receive.


21st March, 2014 - 9:06 am (24 Comments)

The Chairmen of two enterprise partnerships – Buckinghamshire Business First and Oxfordshire Business First – have written an open letter to the Government and Ofcom that criticises the regulators “selective ranking” of the UK as number one in Europe for superfast broadband and calls on the country’s leaders “not to slip into complacency“.


17th March, 2014 - 1:10 pm (0 Comments)

It’s only a drop in the ocean but BT has agreed to repay over £1.2m to fully unbundled (LLU MPF) ISPs and phone line providers, such as Sky Broadband and TalkTalk, after a “mistake” in its response to an earlier Ofcom review of the operators charge controls meant that a key piece of information was left out.


12th March, 2014 - 9:37 am (4 Comments)

The latest research from Point Topic has claimed that superfast broadband (30Mbps+) coverage in the United Kingdom increased by 4.9% during 2013, reaching a total coverage of 75.2% (20.4 million homes) during the beginning of 2014. Ofcom has also published their European Broadband Scorecard, which puts the UK ahead of the other “major” EU states.


28th February, 2014 - 12:52 pm (8 Comments)

The communications regulator has today proposed to grant Code Powers to Hyperoptic, which would make it simpler for them (e.g. easier approval for street works) to roll-out their 1Gbps capable fibre optic broadband (FTTB) network into more cities around the United Kingdom.


28th February, 2014 - 12:27 pm (0 Comments)

The endless spat over competition in the United Kingdom’s wholesale broadband ISP market took another turn today after BT used a new report from Plum Consulting to support their calls for Ofcom to “level the playing field” by ending its “pricing distortion” policy, which they claim allows rival ISPs to offer cheaper services.


28th February, 2014 - 11:21 am (1 Comment)

Ofcom has launched an own-initiative investigation into EE (also trading as Orange UK and T-Mobile), which will look at whether or not the mobile and Internet provider has “failed to comply” with the regulators code for consumer complaints handling (General Condition 14.4).

fibre optic trench digger

27th February, 2014 - 8:08 am (1 Comment)

BTOpenreach has unveiled a string of “substantial price reductions” for their range of business focused Ethernet products, which includes the recently proposed plan to replace most of their Excess Construction Charges (ECC) for new Ethernet Access Direct (EAD) orders with a single connection fee of £548 +vat .

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