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Article Archive for Category Tag: Ofcom Regulation


4th December, 2016 - 12:48 pm (0 Comments)

The Citizens Advice agency has described the broadband market’s current compensation system as being “deeply unfair” after it revealed that Openreach (BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016.

virgin media 2014 uk logo

1st December, 2016 - 11:58 am (2 Comments)

Cable operator Virgin Media has today taken Ofcom’s new probe into the cost of landline rental (here) to heart and announced the launch of a new “Talk Protected” plan, which will freeze the price of line rental at £17.99 per month for its elderly and disabled phone-only customers.

telephone support rage and complaints

1st December, 2016 - 8:06 am (10 Comments)

The UK telecoms regulator has finally decided to take a closer look at one of the markets most heated issues, the ever rising price of retail line rental. In recent years this has risen by between 28% and 41% in real terms, while the underlying wholesale cost has fallen by around 25%.


30th November, 2016 - 2:33 pm (7 Comments)

Openreach (BT) has today released their Final Draft Reference Offer for the new Dark Fibre Access (DFA) product, which is required by Ofcom and should give rival ISPs “physical access” to the operator’s existing fibre optic cables (i.e. allows them to “take direct control of the connection“).

three uk mobile broadband

29th November, 2016 - 1:15 pm (0 Comments)

Mobile operator Three UK is being investigated by Ofcom after the operator voluntarily notified the UK telecoms regulator about a “temporary reduction in the availability of its network“, which may have hindered the ability of some customers to contact the Emergency Services (police, fire, ambulance etc.).


29th November, 2016 - 7:51 am (65 Comments)

Bad news for BT today. Ofcom confirms that it has been unable to reach a voluntary agreement over the future of Openreach and would now force the operator to adopt “legal separation“. A new UK framework for the next decade of telecoms and broadband regulation will now be established.

plusnet uk

28th November, 2016 - 11:27 am (14 Comments)

A probe by telecoms industry regulator Ofcom has today found “reasonable grounds to believe” that Plusnet may have continued to incorrectly bill customers of their fixed line broadband and phone services between 7th March 2008 and 3rd September 2015, even after they left.


28th November, 2016 - 8:33 am (5 Comments)

Mobile operator Three UK has taken a leaf out of TalkTalk’s “Fix Britain’s Internet” book and launched a new campaign (‘Make the Air Fair‘), which adopts the image of Ofcom’s CEO, Sharon White, and calls on her to impose a spectrum ownership cap of 30% that would hit EE (BT) and Vodafone.


23rd November, 2016 - 9:24 am (71 Comments)

Still not good enough, BT. The CEO of Ofcom, Sharon White, has told MPs that BT still isn’t investing enough into UK broadband infrastructure and confirmed that the regulator would “absolutely” give a final verdict on Openreach’s future in December. But the changes might have to be forced through.

fibre optic broadband cables

22nd November, 2016 - 10:33 am (34 Comments)

A new Vodafone commissioned study from Point Topic has predicted that only 6.5% of UK households can expect to be covered by Gigabit (1000Mbps+) capable FTTP/H fibre optic broadband cables by 2020, but other data from Point Topic forecasts a figure of 9.4% when business premises are included.


21st November, 2016 - 9:15 am (0 Comments)

After a long delay Ofcom has unveiled the rules for their forthcoming auction of radio spectrum in the 2.3GHz (2350-2390MHz) and 3.4GHz (3410-3600MHz) bands, which will help mobile operators to launch Mobile Broadband (4G) services with “very fast download speeds“. But it’s bad news for BT / EE as a cap will apply.


17th November, 2016 - 1:49 pm (12 Comments)

Ofcom has today ordered BT to repay (with interest) TalkTalk and Sky Broadband after the telecoms regulator found that the national operator had “overcharged” both ISPs for their Special Fault Investigation (SFI) engineer service and Time Related Charges (TRC).


16th November, 2016 - 9:00 am (26 Comments)

A competition row between Vodafone and BT has erupted once again after the former wrote to Ofcom and complained that Openreach’s trial of 330Mbps (50Mbps upload) capable G.fast broadband tech had broken the regulator’s strict rules, which require a consultation to take place first.


11th November, 2016 - 11:38 am (0 Comments)

Fibre optic ISP TrueSpeed has hinted to Ofcom that its 150Mbps Fibre-to-the-Premise (FTTP) broadband network, which is currently rolling out to parts of the Chew Valley in rural North East Somerset (England), could also be expanded into Devon, Wiltshire, Herefordshire and Gloucestershire.

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