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Article Archive for Category Tag: Ofcom Regulation


13th February, 2016 - 8:23 am (33 Comments)

Instead of going on a charm offensive BT’s CEO, Gavin Patterson, appears to have taken a more confrontational approach by privately writing to every (650) elected UK Member of Parliament and highlighting how he felt that many of their recent claims against the operator were “inaccurate and misleading“.

kc lightstream engineer van

12th February, 2016 - 3:05 pm (3 Comments)

The UK telecoms regulator has started a new probe into KCOM Group’s (KC) compliance with their rules due to a “temporary reduction in the availability of its network“, which was formally notified to Ofcom by the operator. But don’t worry, it’s nothing bad.

high uk prices and costs

10th February, 2016 - 11:32 am (6 Comments)

Ofcom has today published their tenth annual Consumer Experience Report, which among other things helps to reveal the growing gap between what UK ISPs pay for their line rental and how much they charge their subscribers.

ofcom uk telecoms regulator

9th February, 2016 - 10:23 am (1 Comment)

The national UK telecoms regulator has decided to drop its own-initiative investigation into Vodafone’s billing procedures after they found that the mobile operator was behaving itself, although they are continuing to investigate how the operator handles customer complaints.

telephone warning uk

8th February, 2016 - 2:20 pm (0 Comments)

UK ISP TalkTalk has today announced that they’ve joined ten other broadband and mobile providers in signing Ofcom’s Memorandum of Understanding (MoU) on Nuisance Calls, which commits them to develop new technical measures for “reducing the impact of unlawful nuisance calls on consumers“.

three uk mobile broadband

4th February, 2016 - 11:13 am (5 Comments)

The parent of mobile operator Three UK (CK Hutchison Holdings) has moved to counter Ofcom’s concerns about their proposed £10.25bn merger deal with O2 (Telefonica) by making “three clear and simple promises“, which include plans for a £5bn network investment and a pledge not to raise prices for 5 years.


2nd February, 2016 - 3:27 pm (1 Comment)

The European Commission has today moved to follow by Ofcom’s example and ensure that more radio spectrum will be made available for Mobile Broadband (3G, 4G and possibly 5G) services in the 700MHz band (694-790MHz) by 30th June 2020 “at the latest” (in all EU countries).

sharon white ofcom uk ceo

1st February, 2016 - 9:33 am (20 Comments)

The CEO of UK telecoms regulator Ofcom, Sharon White, has made one last ditch attempt to block the merger of mobile operators O2 and Three UK by calling on the European Commission’s competition regulator, which has the final say, not to ignore the serious competition concerns.

ee uk logo

29th January, 2016 - 10:39 am (1 Comment)

The UK telecoms regulator has launched a preliminary investigation to established whether or not mobile operator EE, which is imminently about to become a part of the BT Group, has once again broken its rules by failing to accurately bill their customers.

new home construction

28th January, 2016 - 3:13 pm (21 Comments)

It’s a familiar story, you buy a newly built house only to find that it could take months before BTOpenreach get around to connecting you to even a basic broadband or phone service and then when it does go live the service could be slow. Meanwhile the property developer blames BT and vice versa.

uk \"up to\" broadband speeds

27th January, 2016 - 8:16 am (0 Comments)

It’s nearly four years since the Advertising Standards Authority (ASA) first introduced tougher rules to tackle misleading promotions of broadband ISP speed (here) and the organisation seems unlikely to toughen its stance again, especially with related complaints falling by half. Meanwhile Ofcom’s new speed rules are about to be enforced.

broadband internet speed speedometer

26th January, 2016 - 11:16 am (1 Comment)

The national UK telecoms regulator, Ofcom, has today introduced a new Voluntary Code of Practice that has been specifically designed to help give UK businesses more accurate and reliable information on the broadband speeds they should receive from ISPs.


23rd January, 2016 - 8:08 am (100 Comments)

The Government itself might still have big doubts about the merits of splitting BT from control of their national phone and broadband network (Openreach), but a new report backed by 121 cross-party MPs has supported separation to boost performance and competition in the UK telecoms market.


23rd January, 2016 - 3:06 am (2 Comments)

Internet providers from across the United Kingdom have today given a deeply divided reaction to the recent proposals from Ofcom and the Advertising Standards Authority, which among other things could soon force providers to combine the cost of broadband and line rental (phone) into a single price.

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