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Article Archive for Category Tag: Ofcom Regulation

 
broadband isp switching uk

29th July, 2016 - 11:08 am (7 Comments)

One of the problems with the current process of switching between communications providers is that it doesn’t always work properly for bundles (i.e. Broadband, Phone and TV and Mobile) or between different networks (e.g. Openreach to Virgin Media), but now Ofcom intend to change that.

10mbps_universal_service_obligation_uk

27th July, 2016 - 8:30 am (3 Comments)

The Local Government Association, which represents 370 councils in England and Wales, has called on the Government to set out a “timetable for action” on its plans to introduce a 10Mbps Universal Service Obligation for broadband in order to avoid masses of homes being left in a “digital twilight zone.”

tank_pointing_at_bt_openreach_engineer

26th July, 2016 - 7:31 am (77 Comments)

A framework for the next decade of UK telecoms and broadband regulation has today been set out by Ofcom, which will see Openreach improve service quality, become more independent and give rival ISPs more access to their cable ducts. But the regulator has yet to reach a solid agreement with BT and a split is still on the table.

bt openreach logo uk

25th July, 2016 - 9:39 am (5 Comments)

The Chairman of BT Group, Sir Michael Rake, has today confirmed that the operator is in the process of making a legally-binding offer to the national UK telecoms regulator that could result in Openreach creating a largely independent board with greater control over future investment and strategy.

data_centre_room

23rd July, 2016 - 1:41 am (25 Comments)

The Managing Director of ISP Fluidata, Piers Daniell, has said that “lessons need to be learned about the importance of uptime and mitigating failure” after a big chunk of the UK suffered disruption to Internet services following power failures at two major London datacentres (here and here).

wireless_masts_towers_and_networking

11th July, 2016 - 11:58 am (0 Comments)

The UK telecoms regulator has today fired the starting gun for their strategic review fixed wireless spectrum, which covers everything from high capacity wireless data capacity links (e.g. those that supply capacity to mobile operators) to wireless leased lines for end users.

complaint_consumer_broadband_isp_gripes

8th July, 2016 - 11:04 am (6 Comments)

UK ISPs EE, BT and TalkTalk have managed to collect the greatest proportion of consumer complaints for their fixed line broadband services, at least that’s one way of reading Ofcom’s Q1 2016 consumer complaints report. Meanwhile Virgin Media and Sky Broadband attracted the fewest gripes.

bt openreach uk engineer team

7th July, 2016 - 9:20 am (12 Comments)

A new report from pensions law firm Sackers, which was commissioned by Sky (Sky Broadband), has concluded that there is “no bar from a pensions perspective” to stop Ofcom from delivering functional and legal separation of Openreach from BT.

openreach_bt_uk_telegraph_pole_engineer

6th July, 2016 - 11:49 am (4 Comments)

Openreach (BT) has begun the first trials of its new wholesale Duct and Pole Access (DPA) product, which is intended to help promote the large-scale roll-out of new “ultrafast” broadband services by opening up the operator’s huge network of telegraph poles and cable ducts for use by rivals.

openreach_bt_cable_duct_manhole

6th July, 2016 - 8:48 am (10 Comments)

The outcome of Ofcom’s recent Business Connectivity Review (here and here), which gave Openreach’s (BT) competitors “physical access” to its fibre optic cables (i.e. allowing them to “take direct control of the connection“), clearly hasn’t gone down well at urban fibre optic broadband builder Cityfibre.

buffering_internet_wait

28th June, 2016 - 11:28 am (0 Comments)

A new campaign has been launched by Fight for the Future (FFTF) that calls on the EU and telecoms regulators to ensure that their new Net Neutrality rules close any loopholes that allow ISPs to sell “Internet fast lanes” to large companies or limit traffic to online services like VPN or P2P (File Sharing) etc.

10mbps_universal_service_obligation_uk

28th June, 2016 - 10:35 am (0 Comments)

The Government’s plan to introduce a new legally-binding 10Mbps Universal Service Obligation (USO) for broadband has been criticised by the Rural Services Network, which described the proposal as “disappointing” and highlighted further dissatisfaction with the “right to request” approach.

vodafone_uk_2016

27th June, 2016 - 1:34 pm (0 Comments)

Mobile operator Vodafone claims to have pumped £15m into improving their customer service related training and systems. On top of that they’ve also hired 600 new staff, but it remains to be seen if any of this produces the desired turnaround in user satisfaction.

wireless_rural_uk_mast

22nd June, 2016 - 5:43 pm (3 Comments)

The Country Land and Business Association (CLA), which represents 33,000 land owners from across England and Wales, has called on the Government to ensure that their forthcoming 10Mbps Universal Service Obligation (USO) for broadband includes a “legal guarantee for consumer compensation” where the speed is not met.

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