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Article Archive for Category Tag: Ofcom Regulation

telegraph pole and bt openreach engineer

20th April, 2017 - 10:24 am (8 Comments)

The UK communications regulator, Ofcom, has today set out their final plans for opening up Openreach’s (BT) national network of telegraph poles and underground cable ducts so that they can be used by rival ISPs in order to deploy ultrafast “full fibre” broadband (FTTH/P) services.

pounds sterling notes and coins uk

17th April, 2017 - 9:25 am (2 Comments)

A second attempt by three of the United Kingdom’s largest broadband ISPs to secure a new Voluntary Code of Practice for handling Automatic Compensation, which would be paid during a total loss of service, is being disrupted by TalkTalk’s refusal to sign-up.


12th April, 2017 - 12:45 pm (22 Comments)

Ofcom’s annual study of fixed line home broadband ISP speeds across the United Kingdom has revealed that the average Internet download rate is now 36.2Mbps (up from 28.9Mbps last year), with uploads hitting 4.3Mbps (up from 3.7Mbps). But there’s a widening gap between rural and urban areas.


12th April, 2017 - 11:45 am (2 Comments)

Ofcom has today published a huge new report into the service quality and provision times of the United Kingdom’s largest ISPs and technologies, which finds that 87% of broadband customers are satisfied with their service and this rises to 89% for landline (phone) and 92% for Mobile.


11th April, 2017 - 12:07 pm (0 Comments)

The UK telecoms regulator has proposed to introduce a small but important change that would make it easier and cheaper for aircraft to support the use of on-board mobile devices (e.g. handsets, tablets, laptops) in the 2G, 3G and 4G radio spectrum bands.

openreach engineer pulling fibre optic cable duct

10th April, 2017 - 1:28 pm (0 Comments)

UK Internet provider TalkTalk Business has today confirmed that they will be one of the first ISPs to adopt Openreach’s (BT) proposed ‘Dark Fibre Access‘ product, which follows a key ruling by the Competition and Markets Authority (CMA) that will affect how the service is priced.

Slow Broadband Speed UK Internet Download

10th April, 2017 - 11:29 am (49 Comments)

The MP for Warrington North (Cheshire, England), Helen Jones, has claimed that many residents in the area should be paid a total of £246,000 in compensation by ISPs because of the slow broadband speeds that local homes are alleged to endure. She wants Ofcom to take action.

3g 4g mobile broadband network ec sourced image

5th April, 2017 - 1:09 pm (7 Comments)

At present it’s unlawful (unless approved by a Mobile Network Operator) for consumers to use repeaters that boost and retransmit UK mobile signals, which can help indoor coverage but may also cause interference or other adverse effects for nearby customers. Ofcom now proposes to change this.

consumer complaints uk isps

31st March, 2017 - 10:52 am (0 Comments)

Ofcom has today launched a ‘Call for Inputs‘ on their plan to review the performance of Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help consumers to resolve complaints with broadband, phone and mobile providers etc.

fibre optic white broadband cable flay

31st March, 2017 - 8:21 am (25 Comments)

The price that ISPs and consumers pay for access to a 40Mbps FTTC superfast broadband line on Openreach’s (BT) network in the United Kingdom is set to fall after the telecoms regulator, Ofcom, launched a new review of the wholesale local access market. Quality of service standards will also be improved.

complaint form uk isp adr ofcom broadband

29th March, 2017 - 12:33 pm (6 Comments)

Ofcom’s latest Q4 2016 (Oct-Dec) consumer complaints study has found that BT attracted the most gripes for fixed line broadband services, while Plusnet did the same for fixed line phone, Vodafone had a similar problem for Mobile and once again BT also came bottom for Pay TV.

BT Wholesale engineers

27th March, 2017 - 6:54 am (21 Comments)

BT has set aside £300m to repay ISPs, such as TalkTalk and Vodafone, after an investigation by Ofcom found that their network arm (Openreach) had cut compensation payments to other telecoms providers for late installs of high-speed business lines (Ethernet). BT must thus pay a £42m fine.

uk internet isp discussion

25th March, 2017 - 1:23 am (18 Comments)

Internet providers from across the industry have today given a mixed reaction to Ofcom’s newly proposed Automatic Compensation system, which will force fixed line phone and broadband ISPs to pay out cash or bill credits to consumers if they suffer a total loss of service for more than 2 days.

road rural countryside

24th March, 2017 - 9:27 am (0 Comments)

Ofcom has published a Draft Code of Practice to support the Government’s proposed reforms to the Electronic Communications Code (ECC), which aim to make it easier and cheaper for network operators to roll-out new broadband and telecoms infrastructure (masts, cables etc.) on public and private land.

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