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Article Archive for Category Tag: Ofcom Regulation

 
BT Wholesale engineers

27th March, 2017 - 6:54 am (16 Comments)

BT has set aside £300m to repay ISPs, such as TalkTalk and Vodafone, after an investigation by Ofcom found that their network arm (Openreach) had cut compensation payments to other telecoms providers for late installs of high-speed business lines (Ethernet). BT must thus pay a £42m fine.

uk internet isp discussion

25th March, 2017 - 1:23 am (18 Comments)

Internet providers from across the industry have today given a mixed reaction to Ofcom’s newly proposed Automatic Compensation system, which will force fixed line phone and broadband ISPs to pay out cash or bill credits to consumers if they suffer a total loss of service for more than 2 days.

road rural countryside

24th March, 2017 - 9:27 am (0 Comments)

Ofcom has published a Draft Code of Practice to support the Government’s proposed reforms to the Electronic Communications Code (ECC), which aim to make it easier and cheaper for network operators to roll-out new broadband and telecoms infrastructure (masts, cables etc.) on public and private land.

price_and_cost_rises_uk

24th March, 2017 - 7:47 am (9 Comments)

Expect price rises. The UK telecoms regulator has today unveiled its chosen proposal for a new Automatic Compensation System, which will require fixed line phone and broadband ISPs to give either a cash payment or bill credit to consumers when they suffer a total loss of service.

plusnet uk

22nd March, 2017 - 9:35 am (4 Comments)

Internet provider Plusnet has today been hit by a fine of £880,000 after the national UK telecoms regulator ruled that they had incorrectly billed 1,025 ex-customers for landline and broadband services, which occurred between 26th May 2011 and 3rd September 2015.

bt_openreach_engineers_and_vans

15th March, 2017 - 2:52 pm (4 Comments)

As expected the Government has today tabled an amendment to their Digital Economy Bill 2017, which will work to maintain the Crown Guarantee for members of BT’s Pension Scheme (BTPS) as part of Openreach’s separation from the main group.

computer keyboard and mouse user

15th March, 2017 - 1:01 pm (2 Comments)

The telecoms regulator has today released their first Access and Inclusion report, which finds that older people, and those with disabilities, or low incomes, are still using communications services less than others but the gap is narrowing. Ofcom has also published a report on the pricing of related services.

tank pointing at bt openreach engineer long

10th March, 2017 - 7:38 am (64 Comments)

After an exhausting year of disagreements it’s today been announced that BT and the UK telecoms regulator have finally reached an agreement on the future of the operator’s network access division, which means that Ofcom won’t need to force through Openreach’s “legal separation“.

Wireless network

9th March, 2017 - 11:25 am (6 Comments)

The UK telecoms regulator has today decided to push forward with its plan to boost the speed of WiFi (WLAN) networks, like the one being distributed by your home broadband router, by making an additional 125MHz of radio spectrum available to it in the 5GHz band (5725 – 5850MHz).

airplane

8th March, 2017 - 10:36 am (1 Comment)

Inmarsat’s plan to improve broadband connectivity on aircraft appears to have taken a hit today after rival Satellite operator ViaSat accused the London-based ISP of “misusing spectrum” and gaining an “unfair competitive advantage” by “creating a monopoly for European in-flight connectivity.”

5G official logo 3gpp

7th March, 2017 - 12:42 pm (4 Comments)

A new report from techUK, which is an industry group for many of the United Kingdom’s key technology companies, has proposed five recommendations that Ofcom and the Government should adopt in order to make the upgrade to future ultrafast 5G Mobile technology a success.

telephone warning uk

28th February, 2017 - 8:49 am (17 Comments)

The United Kingdom’s national telecoms regulator has told BT to slash the cost of their line rental service by “at least” £5 per month for landline-only customers, which would affect more than 2 million of the operators’ customers (i.e. those who don’t take line rental as part of a BT Broadband bundle).

call centre fail

15th February, 2017 - 9:20 am (4 Comments)

The annual report from Ombudsman Services, which is one of Ofcom’s Alternative Dispute Resolution (ADR) handlers for consumer broadband, phone and mobile complaints, has revealed that UK people made 55 million complaints during 2016 and 13% were telecoms related.

ofcom uk telecoms regulator

14th February, 2017 - 3:59 pm (1 Comment)

The UK telecoms regulator has corrected a mistake with an earlier investigation, albeit while once again finding “reasonable grounds to believe” that Plusnet had incorrectly billed customers of their broadband and phone services between 26th May 2011 and 3rd September 2015.

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