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Article Archive for Category Tag: Ofcom Regulation


28th June, 2016 - 11:28 am (0 Comments)

A new campaign has been launched by Fight for the Future (FFTF) that calls on the EU and telecoms regulators to ensure that their new Net Neutrality rules close any loopholes that allow ISPs to sell “Internet fast lanes” to large companies or limit traffic to online services like VPN or P2P (File Sharing) etc.


28th June, 2016 - 10:35 am (0 Comments)

The Government’s plan to introduce a new legally-binding 10Mbps Universal Service Obligation (USO) for broadband has been criticised by the Rural Services Network, which described the proposal as “disappointing” and highlighted further dissatisfaction with the “right to request” approach.


27th June, 2016 - 1:34 pm (0 Comments)

Mobile operator Vodafone claims to have pumped £15m into improving their customer service related training and systems. On top of that they’ve also hired 600 new staff, but it remains to be seen if any of this produces the desired turnaround in user satisfaction.


22nd June, 2016 - 5:43 pm (3 Comments)

The Country Land and Business Association (CLA), which represents 33,000 land owners from across England and Wales, has called on the Government to ensure that their forthcoming 10Mbps Universal Service Obligation (USO) for broadband includes a “legal guarantee for consumer compensation” where the speed is not met.

stock market float investment money in the united kingdom

20th June, 2016 - 1:45 pm (2 Comments)

The Competition and Markets Authority has today rejected opposing appeals by BT and TalkTalk against Ofcom’s “margin squeeze” test, which is designed to keep the incumbent operator’s FTTC (VULA) based superfast broadband prices fair. But BT did win a small victory over its compliance period.

high uk prices and costs

10th June, 2016 - 12:06 pm (29 Comments)

The UK communications regulator, Ofcom, has launched their first consultation on plans to give consumers an automatic right to compensation from their broadband ISP when things go wrong, such as due to a “loss or reduction of service.” But we might all end up paying more for our service to support it.

copper telecoms and broadband cable scrap

7th June, 2016 - 1:00 pm (6 Comments)

The latest quarterly update from the Office of the Telecommunications Adjudicator (OTA) has revealed that the era of traditional pure copper line based Local Loop Unbundling (LLU), which gives rivals greater control over part of BT’s UK telecoms infrastructure, may be entering into a slow decline.


7th June, 2016 - 11:17 am (1 Comment)

The Body of European Regulators of Electronic Communications (BEREC), which represents national telecoms regulators from across the EU (e.g. Ofcom in the UK), has published its first draft guidelines for Europe’s new Net Neutrality rules that require ISPs and mobile operators to maintain an open Internet.

vodafone uk broadband

6th June, 2016 - 11:47 am (0 Comments)

The United Kingdom’s telecoms regulator, Ofcom, has today ruled that there are “reasonable grounds for believing” that mobile and broadband provider Vodafone breached consumer complaint handing rules by not having the correct procedures in place.

three uk mobile broadband

6th June, 2016 - 8:19 am (10 Comments)

Mobile operator Three UK has a problem with radio spectrum, it needs more. The operator had hoped to tackle this challenge by gobbling O2, but the EU’s competition body blocked that (here). Now they’re demanding more spectrum security from Ofcom and the regulator may have to deliver.

plusnet uk

27th May, 2016 - 11:36 am (0 Comments)

Oh dear. Budget ISP PlusNet has put itself forward to be probed by the telecoms regulator after openly admitting to Ofcom that some of their customers might have been charged for a phone and broadband service that “was not live for a period of time between 2008 and 2015“.

broadband isp switching uk

25th May, 2016 - 1:26 pm (0 Comments)

The Government has today launched a new consultation that seeks feedback on a number of consumer protection measures, which among other things could introduce faster switching between ISPs and make it easier to cancel contracts online.

bt uk mobile tower logo

23rd May, 2016 - 8:16 am (25 Comments)

The CEO of BT Group, Gavin Patterson, has lost out on a bonus worth £290,000 due to a rise in customer complaints, but don’t feel too bad for him as his pay for 2015 still increased to £5.4m from £4.6m in 2014. Meanwhile Chairman Sir Mike Rake has agreed to stay on until “at least” September 2017.


20th May, 2016 - 10:50 am (0 Comments)

London-based ISP NextGenAccess has hinted at plans to expand its fibre optic based broadband network into more areas that are currently outside the coverage of the BT’s UK FTTC/P roll-out, with a particular reference being made to “rural areas and non-city centre data centres and technology hubs.”

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