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Article Archive for Category Tag: Ofcom Regulation


26th October, 2016 - 7:52 am (9 Comments)

The telecoms regulator has today hit “failing” UK mobile and broadband provider Vodafone with a “record” fine of £4,625,000 after they were found to have breached a series of consumer complaint handing rules. Ofcom’s investigation of the case uncovered a variety of serious mis-selling, inaccurate billing and poor complaints handling procedures.


21st October, 2016 - 11:24 am (2 Comments)

Kent-based broadband ISP True Telecom has attracted Ofcom’s gaze after a number of customer complaints prompted the regulator to open an own-initiative investigation into how the provider handles, or potentially mishandles, consumer contracts and service migrations.


19th October, 2016 - 12:08 pm (0 Comments)

The Quality of Service (i.e. minimum standards for repairs and new line provision) targets that Ofcom imposed upon Openreach (BT) in 2014 (here) look set to be extended until 31st March 2018 and the regulator will also make some additional tweaks.

uk broadband pccw

19th October, 2016 - 8:59 am (4 Comments)

The aptly named UK Broadband Ltd. (PCCW), which operates ISP Relish Wireless that has a fixed wireless 4G network in Swindon, Reading and central London, has once again confirmed its aspiration to launch a truly national service and to bid on Ofcom’s forthcoming spectrum auctions.


17th October, 2016 - 1:26 pm (5 Comments)

The United Kingdom’s telecoms regulator has today confirmed that the 700MHz (694-790MHz) radio spectrum band, which is currently used for Digital Terrestrial TV (DTTV) services, will be re-purposed for Mobile Broadband (4G / 5G) operators to use by Q2 2020; 18 months earlier than originally planned.

zen internet uk isp

14th October, 2016 - 9:29 am (4 Comments)

Many broadband ISPs are concerned about the plan to give UK residential and small business consumers an automatic right to compensation (here) when their service fails, but not all. The Regulatory Manager of Zen Internet, Gary Hough, has said that they’re “broadly supportive” of the proposals.

openreach rural cable duct digging

13th October, 2016 - 11:55 am (2 Comments)

A new BT commissioned report from Analysys Mason has perhaps unsurprisingly warned that Ofcom’s effort to encourage alternative network (AltNet) ISPs to build rival ultrafast broadband networks, such as by opening up access to Openreach’s cable ducts, may fail to achieve the desired result.


7th October, 2016 - 11:13 am (13 Comments)

The UK telecoms regulator has found “reasonable grounds for believing” that KCOM in East Yorkshire and Hull (England) “failed” to take sufficient measures to maintain uninterrupted telephone access to emergency services on 999 and 112 between 25th Feb 2009 to 28th Dec 2015.


6th October, 2016 - 2:02 pm (0 Comments)

A community built ISP in the Highlands of Scotland – Badenoch Broadband – has secured a new investment of £41,800 from the Scottish Government in order to extend the coverage and speed of their wireless network, which currently covers a number of areas around the village of Laggan (Badenoch).

5G Mobile Wireless Radio Mast

6th October, 2016 - 12:42 pm (0 Comments)

The telecoms regulator has today opened a new consultation to examine whether the existing radio spectrum bands between 3.6GHz and 3.8GHz could be opened up for future ultra-fast 5G based Mobile Broadband or similar services in the United Kingdom.

wireless microwave link uk

4th October, 2016 - 11:22 am (2 Comments)

Mobile operator Three UK has today roped in Cityfibre, TalkTalk, Relish Wireless and the Federation of Communication Services (FCS) in order to press Ofcom for a 30% cap on the total amount of mobile spectrum that any one company can own, which is largely targeted at EE (BT) and Vodafone.

wireless internet radio spectrum frequency

4th October, 2016 - 9:00 am (0 Comments)

A recent study from Qualcomm Technologies has concluded that home WiFi (WLAN) wireless networks will need more than double the current amount of radio spectrum (around the 5GHz band) to deliver “sustained” speeds of 1Gbps (1000Mbps+) throughout an entire home.


3rd October, 2016 - 2:53 pm (30 Comments)

Sky’s (Sky Broadband) CFO and COO, Andrew Griffith, has today warned that the UK is at “serious risk of falling behind” other countries in the broadband league table, unless Ofcom splits Openreach from BT. Meanwhile BT’s CEO, Gavin Patterson, once again accused rivals of making “inaccurate claims” and “gaming the regulator to secure commercial advantage.”

broadband internet speed speedometer

30th September, 2016 - 10:39 am (3 Comments)

The communications regulator has today started to enforce their new business-focused Voluntary Code of Practice for Broadband Speeds, which aims to provide UK businesses with more accurate and reliable information on what line speeds they should expect from member ISPs.

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