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Article Archive for Category Tag: Ofcom Regulation

 
wireless mobile broadband mast vodafone uk

29th August, 2014 - 12:43 pm (1 Comment)

As expected the national UK telecoms regulator has today allowed O2, Three UK, EE and Vodafone to improve the coverage and capacity of their 3G (UMTS) and 4G (LTE + WiMAX) based Mobile Broadband networks by boosting the maximum permissible base station transmit power in the 1800MHz radio spectrum band by +3dB.

uk \"up to\" broadband speeds

26th August, 2014 - 1:04 am (24 Comments)

What is “superfast” or “fibre broadband“? The answer seems to vary depending upon whether or not you’re asking a Local Authority (council), the Government’s Broadband Delivery UK (BDUK) office, mobile operators or the national telecoms regulator. The situation has become ridiculously confusing.

internet_upload_speed

20th August, 2014 - 10:08 am (59 Comments)

Hands up if your broadband ISP makes the upload (upstream) speed of your Internet package clear on their advertising? We thought not. Sadly only a few of the major ISPs even bother to advertise upload performance and those that do only tend to show it on certain products. But how fast you can push information into the online world does matter and its importance is growing.

fibre_optic_cable_duct_messy

15th August, 2014 - 11:10 am (0 Comments)

Ofcom has today proposed to grant Code Powers to ISP WarwickNet Ltd., which would make it simpler for them (e.g. easier approval for street works) to roll-out their “superfast” and “ultrafast” broadband network by, among other things, making use of BTOpenreach’s cable duct and pole sharing (DPS) products.

origin broadband uk isp digital region yorkshire

12th August, 2014 - 9:37 am (24 Comments)

South Yorkshire ISP Origin Broadband appears to be taking some flak from disgruntled customers over their handling of the imminent Digital Region (DRL) network closure and a 30 day notification email, which was first sent to subscribers in the middle of July 2014.

bt superfast fibre broadband openreach uk engineer

9th August, 2014 - 7:33 am (8 Comments)

Broadband and phone engineers working for BTOpenreach and external contractors, which maintain BT’s national UK telecoms infrastructure, will soon take part in a new trial that allows residential customers to give feedback on their performance after a visit. The results probably won’t be made available to the public.

fibre optic uk cables

7th August, 2014 - 8:20 am (9 Comments)

The UK telecoms regulator has today published their annual 2014 Communications Market Report, which reveals how Next Generation Access (NGA) “superfast broadband” (30Mbps+) services are now available to 78% of the United Kingdom (up from 73% last year) and take-up has increased to 26.7% (up from 17.5% last year).

angry uk internet user

5th August, 2014 - 2:02 pm (4 Comments)

The Public Affairs Manager for the UK Internet Service Providers Association (ISPA), Andrew Kernahan, has today set out what sort of changes they’d like to see in order to improve Ofcom’s Alternative Dispute Resolution (ADR) process for handling serious consumer complaints against broadband providers. Would you support a pay to complain system?

4g mobile broadband uk wireless lte technology

1st August, 2014 - 7:33 am (4 Comments)

Mobile operator EE (Everything Everywhere) has confirmed to ISPreview.co.uk that their new “superfast” 4G (LTE at 1800MHz, 800MHz and 2.6GHz) based Mobile Broadband network will not reach its originally predicted UK coverage target of 98% (population) by the end of 2014 and will instead fall short at 90%.

wireless mobile mast

1st August, 2014 - 7:32 am (1 Comment)

The UK telecoms and media regulator has, following concerns from some of the major Mobile Network Operators, today launched another consultation on their controversial and Government-backed plans for a massive hike in annual licence fees for the 900MHz and 1800MHz radio spectrum bands. But the revised fees are still high.

bt openreach logo uk

30th July, 2014 - 9:06 am (1 Comment)

BTOpenreach, as part of its new commitments to Ofcom, has this week moved to make more information available about the performance of their work to maintain BT’s national UK telecoms and broadband network (e.g. repair and new service installation appointment times etc.), although it’s all very basic.

telephone support rage and complaints

24th July, 2014 - 2:37 pm (12 Comments)

A new survey conducted by Which? on 3,621 members of the public has revealed that 68% of consumers who escalate their complaint against a service or utility provider (e.g. broadband, phone, energy, water etc.), such as by using an independent ombudsman, win their case. But sadly 60% of those who attempted to resolve a complaint directly were left dissatisfied

money_pounds_sterling_uk1

22nd July, 2014 - 12:04 pm (5 Comments)

A second study from the UK telecoms regulator today, which looks at the affordability of communication services, reveals that the majority of consumers view phone, mobile and Internet connectivity as “essential” and (86%) “never had difficulties meeting the costs” of such connectivity. But the story is different for those on lower incomes.

blocked_uk_website_parental_control

22nd July, 2014 - 11:18 am (3 Comments)

Ofcom has today published a new report that looks at the measures adopted by four of the largest broadband ISPs (BT, Virgin Media, TalkTalk and Sky Broadband) to help parents “protect children from harmful content online” by offering network-level filtering (censorship) systems to block adult sites. But adoption by new subscribers is fairly limited and there have been a number of errors.

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