» UK ISP News Archive » Article Archive - Tag: Ofcom Regulation (565 Posts Found)
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Article Archive for Category Tag: Ofcom Regulation

 
call centre fail

15th February, 2017 - 9:20 am (4 Comments)

The annual report from Ombudsman Services, which is one of Ofcom’s Alternative Dispute Resolution (ADR) handlers for consumer broadband, phone and mobile complaints, has revealed that UK people made 55 million complaints during 2016 and 13% were telecoms related.

ofcom uk telecoms regulator

14th February, 2017 - 3:59 pm (1 Comment)

The UK telecoms regulator has corrected a mistake with an earlier investigation, albeit while once again finding “reasonable grounds to believe” that Plusnet had incorrectly billed customers of their broadband and phone services between 26th May 2011 and 3rd September 2015.

bt openreach logo uk

14th February, 2017 - 10:22 am (5 Comments)

BT’s network access division, Openreach, has today announced the completion of an “independent majority” on their newly formed board with the final appointment of Liz Benison as a non-executive member. Liz is currently the CEO of public services provider Serco in the UK and Europe.

wireless microwave link uk

8th February, 2017 - 12:10 pm (0 Comments)

The UK telecoms regulator has today posted an update on their quest to identify the best radio spectrum bands for use with future 5G based Mobile Broadband technology, which alongside the EU appears to have short-listed 700MHz, 3.4-3.8GHz and the higher frequency 24.25-27.5GHz (26GHz band).

ofcom uk telecoms regulator

8th February, 2017 - 1:06 am (0 Comments)

The latest Telecoms Market Data Tables from Ofcom have confirmed that the United Kingdom is home to a total of 25,087,000 fixed home and small business broadband lines (up by +229K in Q3 vs +206K in Q2 2016), with nearly half (44.32%) being Next Generation Access (NGA) services.

openreach_mapping_tool

6th February, 2017 - 4:07 pm (27 Comments)

Openreach (BT) has today announced the launch of their new Digital Mapping Tool, which the operator claims will “make it easier” for rival alternative network ISPs to plan and build their own fibre optic broadband infrastructure by harnessing BTOR’s existing network of cable ducts and poles.

kcom_office_building

3rd February, 2017 - 11:31 am (5 Comments)

The UK telecoms regulator has had to retract a notification that it sent to KCOM last year, which found “reasonable grounds for believing” that the operator had “failed” to take sufficient measures to maintain uninterrupted telephone access to emergency services.

bt_openreach_van

1st February, 2017 - 8:54 am (50 Comments)

The lack of a final agreement with Ofcom over Openreach’s future structure and position in the broadband market hasn’t stopped BT from progressing with their own plan for governance change. This has today resulted in the appointment of the network operator’s first “independent” board members.

BT major fibre optic cable junction telephone exchange uk

24th January, 2017 - 1:49 am (3 Comments)

Openreach (BT) has informed Ethernet offering ISPs that they intend to run a provision trial of their new Dark Fibre Access (DFA) product between August and September 2017, which is right before it’s officially due to launch on 1st October 2017.

satellite internet transmission dish

19th January, 2017 - 11:46 am (0 Comments)

The national telecoms regulator has today set out their new ‘Space Spectrum Strategy’ and top of the to-do list is a commitment towards “enabling growth” in Satellite Broadband, such as by providing greater access to spectrum (e.g. facilitating access to spectrum used by the public sector).

ee sim mobile broadband

18th January, 2017 - 7:43 am (8 Comments)

The telecoms regulator has today hit Mobile Network Operator EE (BT) with a fine of £2.7 million after they were found to have overcharged around 40,000 subscribers for calls to the company’s own “150” customer services number. It’s not the first time EE has had to pay off an Ofcom fine.

ee uk logo map

10th January, 2017 - 12:26 pm (5 Comments)

The telecoms regulator has today granted a request by mobile operator EE (BT) for two new licence variations, which would for example enable them to use 4G (LTE) in the unpaired frequencies of 1899.9 – 1909.9MHz (Spectrum Access 2100MHz licence) and support the new Emergency Services Network.

ofcom uk telecoms regulator

6th January, 2017 - 10:56 am (3 Comments)

Ofcom has had to retract last year’s notification to Plusnet, which provisionally found that the UK ISP may have incorrectly billed customers of their fixed line broadband and phone services (here). This is due to a mistake with the regulator’s “legal enforcement powers.“

broken_cable_shock

5th January, 2017 - 12:30 pm (11 Comments)

The telecoms regulator has quietly published a new survey of 1,501 small and medium sized businesses (0-249 employees), which reveals that the vast majority (82%) feel well catered for by communication services but the “highest levels of dissatisfaction” remain with fixed-line broadband services.

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