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Articles for Category Tag - Ofcom Regulation

2023 Openreach-engineers-inspecting-duct

Ofcom Find Openreach Narrowly Missed Some UK Performance Targets UPDATE

18th March, 2024 (1 Comment)

The UK telecoms regulator, Ofcom, has today concluded its investigation into Openreach’s Quality of Service (i.e. minimum standards for repairs and new line provision) targets, which found that they “failed to meet, by narrow margins,” 3 out of 35 of the QoS standards in the leased lines (Ethernet) and local wholesale broadband markets.

Ofcom UK Warns its Powers are Limited on Broadband Poles

18th March, 2024 (15 Comments)

The UK telecoms regulator, Ofcom, has responded to a call by East Riding Council for them to conduct an “emergency review” of the situation around poles and KCOM’s infrastructure sharing in Hull. But the regulator says its powers to stop such works are limited and that no rival had raised a formal dispute about KCOM, yet.

Government Calls on UK Broadband Operators to Limit Poles

15th March, 2024 (52 Comments)

The UK Digital Infrastructure Minister, Julia Lopez, has published a new letter to “telecoms firms” (Virgin Media, Openreach and KCOM etc.) that calls for them to “limit installation of telegraph poles” when deploying new fibre broadband networks because they risk upsetting communities by “inappropriately or unnecessarily throwing up new infrastructure.”

Engineers in Training up Telegraph Poles

Gov Ponders Action to Tackle Broadband Pole and 5G Mast Complaints

14th March, 2024 (29 Comments)

The UK Government’s Digital Infrastructure Minister, Julia Lopez, has revealed that she will next week hold a roundtable with colleagues, as well as Ofcom, to discuss rising community complaints against the use of broadband poles and wireless masts to deliver digital infrastructure. But this time, some action may follow.

New Launch Date for Delayed Faster UK Broadband ISP Switching

12th March, 2024 (11 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s solution for faster consumer switching between UK broadband ISPs on different networks (aka – One Touch Switch), has announced that the now heavily delayed system will aim to go live on 12th September 2024.

Graham Stuart MP with No to MS3 Poles Campaigners

Gov MP Calls on Julia Lopez to Tighten Rules on Broadband Poles

6th March, 2024 (18 Comments)

The Conservative MP for Beverley and Holderness, Graham Stuart, has followed up his previous calls for the UK government to clampdown on the use of “ugly and unnecessary” poles – used to deploy some gigabit broadband networks – by sending a letter to the Digital Infrastructure Minister, Julia Lopez, which makes five key “demands“.

Mobile Operators Plea for More Support Ahead of UK Budget 2024

4th March, 2024 (31 Comments)

Trade body Mobile UK, which represents Three UK, EE (BT), O2 (VMO2) and Vodafone, has made a last minute plea for the government to use this week’s Spring Budget to introduce changes that would foster a more “positive investment environment” for mobile operators and thus boost their network upgrades.

New Data Indicates Sharp UK Decline in Broadband ISP Switching

1st March, 2024 (17 Comments)

A new study by Broadband Genie, which harnesses data from actual consumer migrations, has claimed that there was a decrease of 38% in broadband ISP switches during the period of 15th December 2023 to 12th February 2024 and as a result UK bill payers are estimated to be £53m worse off in lost savings.

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Tech Mahindra to Underpin New UK Broadband ISP Switching System

20th February, 2024 (19 Comments)

The industry-led One Touch Switching Company (TOTSCo) has signed a strategic partnership with Indian firm Tech Mahindra to design, build and operate a message exchange platform for the UK telecom industry, which will underpin the much delayed One Touch Switch (OTS) system for easier and quicker consumer switching between ISPs.

UK-Map-3D-Surrounded-by-European-Countries

Ofcom UK Scrap International Broadband Scorecard Comparison

16th February, 2024 (8 Comments)

The telecoms regulator, Ofcom, has quietly scrapped another fixed broadband related performance report – this time it’s their annual international comparison, which pits the United Kingdom’s broadband and mobile connectivity against the EU’s major economies (France, Germany, Spain and Italy etc.) and some other large countries.

consumer switching uk broadband and phone

Ofcom Pressures Big UK ISPs to Set New Broadband Switching Date

13th February, 2024 (7 Comments)

The UK telecoms regulator, Ofcom, has written a new letter that singles out big ISPs, including BT, Sky Broadband, TalkTalk and Virgin Media (VMO2), for being too slow to implement their One Touch Switch (OTS) system, which aims to make it quicker and easier for consumers to switch providers on different networks.

Street Works Firm OCU Sets Up Own UK Full Fibre Biz – Artemis Fibre UPDATE

13th February, 2024 (6 Comments)

Civil engineering (utilities contractor) firm OCU Group appears to have established a new Stockport-based company called Artemis Fibre (15129999), which sounds as if it might be looking to deploy and operate its own UK full fibre (FTTP broadband, Dark Fibre and Ethernet) network to help serve the needs of their clients.

End of the Line for TV White Space Broadband Tech in the UK UPDATE

9th February, 2024 (5 Comments)

The chances of any ISPs deploying long-range TV White Space (TVWS) based wireless broadband networks to serve remote rural UK premises has just significantly declined. Ofcom has given notice that their related device (WSD) authorisation framework is no longer available.

Ofcom Investigate Virgin Media UK Over Digital Phone Migrations

9th February, 2024 (21 Comments)

The UK telecoms regulator, Ofcom, has this morning announced that they’ve opened a new investigation into broadband ISP Virgin Media’s migration of customers from analogue to IP-based digital landlines. The case will look at whether they’ve been treating vulnerable consumers correctly and “ensuring uninterrupted access” to emergency services.

Ofcom and UK Phone Providers to Further Tackle Spoofed Calls UPDATE

1st February, 2024 (11 Comments)

The UK telecoms regulator, Ofcom, has today moved to strengthen their existing rules against the use of “fake phone numbers” and “spoofed calls“, which involves a proposal for phone providers (fixed line and mobile) to introduce stricter measures against “Presentation Numbers” that are used to identify who is making a call.

Ofcom Look to Approve BeetleSat’s LEO Broadband Satellites

29th January, 2024 (11 Comments)

The UK telecoms regulator, Ofcom, has proposed to grant an Earth Station Network Licence (ESNL) to NSLComm in support of its plans to launch a new global constellation of 264 satellites in Low Earth Orbit (LEO), which could be used to provide broadband to mobile sites (backhaul), as well as military, aviation, maritime and enterprises.

complaint UK consumer broadband isp and phone gripes

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.