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Articles for Category Tag - Ofcom Regulation

 

5th March, 2019 (0 Comments)

Consultancy firm Mott MacDonald, which were hired by Ofcom to review the Alternative Dispute Resolution (ADR) process, have made a series of recommendations in order to better ensure that consumer complaints handlers for broadband, phone and mobile issues improve the process of accepting and adjudicating cases.

1st March, 2019 (20 Comments)

The Rural Services Network (RSN) are today leading calls for the UK government to produce an “urgent comprehensive strategy for rural areas” in preparation for Brexit, which among other things demands more investment to boost the “full fibre” (FTTP) broadband roll-out and stronger mobile coverage targets.

28th February, 2019 (15 Comments)

An important change is due to be introduced tomorrow as part of Ofcom’s new Voluntary Codes of Practice on Broadband Speed (VCoP), which will require the largest UK ISPs to give you more information about your estimated line performance and make it easier to exit a contract penalty free (if faults cannot be fixed).

27th February, 2019 (5 Comments)

A new discussion paper from the University of Surrey, which was produced as part of the UK Government’s 5G Testbed and Trials programme, has warned that it will take more than “competition and public financing” to fill the existing rural mobile coverage gaps with 5G (mobile broadband) services. But they’ve got ideas.

22nd February, 2019 (4 Comments)

The national telecoms regulator, Ofcom, has confirmed that they’re probing mobile operator O2 (Telefonica UK) over a network outage that occurred on 6th December 2018.

20th February, 2019 (0 Comments)

The UK Internet Service Providers Association (ISPA) has today said they’re “disappointed” with Ofcom’s Annual Plan for 2019/20 because it “completely overlooked” some important areas. The plan summarises all of the major work the regulator intends to do (e.g. improving broadband cover and consumer protections).

19th February, 2019 (1 Comment)

Broadband ISPs Virgin Media and MS3 have been fined £25,000 and £2,000 respectively by the UK telecoms regulator, Ofcom, after both companies missed the deadline for responding to a formal information request as part of the on-going Business Connectivity Market Review 2019 (BCMR) consultation.

15th February, 2019 (12 Comments)

The Government has today set out its first ever Statement of Strategic Priorities (SSP) for UK mobile and broadband services, which requires Ofcom to reflect in their work the need to build “world-class digital infrastructure“, look at mobile roaming in rural areas and tackle the so-called “loyalty penalty” etc.

9th February, 2019 (35 Comments)

A number of former Supanet (Supatel / TimeTalk) customers have been in contact to complain that the ISP has recently started chasing them for alleged unpaid bills, some of which include vague demands for up to nearly £800. In most cases those being targeted left the broadband provider 4-6 years ago.

7th February, 2019 (30 Comments)

The Confederation of British Industry has warned that Brexit is “sucking the oxygen out of priorities” like deploying “full fibre” (FTTP) broadband and 5G. Instead the business group wants the Government to “take practical steps this year” in order to close the Digital Divide between London and the rest of the UK.

5th February, 2019 (5 Comments)

The telecoms regulator has warned O2 (Telefonica UK) that there are “reasonable grounds” for believing that they failed to provide “accurate and complete answers” as part of last year’s investigation into the mobile operator’s Traffic Management practices on their 3G and 4G network.

30th January, 2019 (4 Comments)

Ofcom’s newest Q3 2018 UK consumer complaints report has revealed that, for the first time, ISP Vodafone attracted the most gripes for fixed line broadband and landline phone services, while Sky Broadband won praise for seeing the fewest moans. Pay TV and Mobile providers are also covered.

29th January, 2019 (3 Comments)

Ofcom has today published their annual 2019 study of media use by UK children and parents, which among other things reports that just over half of parents are aware of the home network-level internet content filters being offered by the biggest broadband ISPs but only around a third actually use them.

25th January, 2019 (8 Comments)

Mobile operator Vodafone has called it a “genuine mistake” after one of their cell sites at London’s Gatwick airport was spotted using Three UK’s slice of the 4G friendly 1800MHz radio spectrum band. The latter is now checking to see whether any other such mistakes have been made.

22nd January, 2019 (0 Comments)

Hampshire-based UK ISP Onestream, which was established in 2016 and recently launched a range of affordable ADSL2+ and FTTC based broadband and phone bundles, is facing an investigation by Ofcom after a number of consumers complained about how the provider was handling switches (migrations).

14th January, 2019 (16 Comments)

Ofcom has today published a new report, which examines how affordability, take-up and engagement with UK telecoms, TV and postal services compares via different groups. Overall 13% of broadband and phone consumers switched ISP (down from 17% a year ago) and financially vulnerable people are less likely to have “superfast” speeds.

5th January, 2019 (19 Comments)

New research from Ofcom has today suggested that remembering phone numbers – or even needing to dial them – could soon become a thing of the past as consumers are changing how they communicate and making greater use of broadband internet and mobile services. The landline phone era is slowly coming to an end.

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