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Articles for Category Tag - Plusnet

 
Symbol max broadband speed meter

12th February, 2024 (8 Comments)

European benchmarking firm nPerf has just published the results from their annual 2024 crowdsourced study into UK fixed broadband ISP performance, which finds that subscribers of Virgin Media, Fibrus and Vodafone enjoyed the best internet connection performances over the past year.

gold best broadband isp award cup

7th February, 2024 (11 Comments)

Uswitch.com has today revealed the winners of their annual 2024 Telecoms Awards event, which among things saw UK ISP Plusnet being named as the best ‘Broadband Provider of the Year’, while CommunityFibre won the best alternative network and Tesco Mobile scooped the win for best mobile ‘Network of the Year’.

BT-Engineer-Next-to-Van-and-Bridge-Over-River-2023

1st February, 2024 (40 Comments)

Broadband and telecoms giant BT Group has today posted a short trading update for the last quarter to December 2023, which reveals that Openreach expanded the UK coverage of their Fibre-to-the-Premises (FTTP) based broadband ISP network by another 950,000 premises (up from 860k last quarter) to total 13 million passed.

BT Staff and Recruits UK

29th January, 2024 (7 Comments)

Broadband ISP and telecoms giant BT have today confirmed that they will recruit another 500 apprentices and graduates in 2024 (up from 400 in 2023) – forming part of their September 2024 intake. The roles will span across areas such as engineering (5G, FTTP etc.), customer service, applied research, data analytics and cyber-security.

complaint UK consumer broadband isp and phone gripes

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

price-rise-uk-broadband-and-mobile-households

17th January, 2024 (22 Comments)

The Office for National Statistics has published their latest UK inflation figures, which saw the Consumer Price Index fall to 4% (down from 10.5% this time last year) and the Retail Price Index reach 5.2% (down from 13.4%). As a result, we now know how big the annual inflation-linked price hikes will be from most of the major UK ISPs.

BT-Smart-Hub-3-Router-2023

16th January, 2024 (35 Comments)

Following Ofcom’s recent proposal to BAN providers from doing mid-contract price hikes that are linked to inflation and percentage changes (here), telecoms giant BT has today become the first major operator to confirm that they will instead be adopting “clear and simple” price changes from “early summer” (not in time to stop the next hike, though).

Plusnet-Broadband-Router-2023

16th January, 2024 (6 Comments)

Low-cost focused UK broadband ISP Plusnet (BT Group) has apologised to customers after their internet service was hit by a “mass outage” that struck yesterday afternoon and lasted for several hours. The issue appears to have been related to a problem with their Domain Name System (DNS).

Allison Kirkby BT Group CEO Photo

8th January, 2024 (10 Comments)

Broadband, mobile and technology giant BT Group (inc. Openreach, Plusnet and EE) has this afternoon revealed the start date for their future CEO, Allison Kirkby, who will now officially replace Philip Jansen in the role on 1st February 2024. Allison was named as the group’s new CEO last year (here), albeit without a solid handover date.

27th December, 2023 (8 Comments)

We’re today taking a quick look back over 2023 to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line, satellite and mobile network operators. As usual, improvements in FTTP and 5G coverage are continuing to fuel performance gains.

Housing cost

26th December, 2023 (11 Comments)

Surging inflation has meant that the past couple of years have been, to put it mildly, an uncomfortable experience for many broadband ISP and mobile users. In 2022 most consumers saw their prices rise by around 9% (here) and in 2023 that hit over 14% (here), but the predicted hikes for 2024 won’t be as bad.

SpeedTestB

7th December, 2023 (6 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

Plusnet-Hub-Two-Router

21st November, 2023 (30 Comments)

Low-cost broadband provider Plusnet, which is part of the wider BT Group, has today revealed that they will shortly launch a new technical trial to test their planned deployment of the IPv6 internet addressing standard, which comes a over a decade after they first trialled the technology.

Plusnet-Broadband-Router-2023

9th November, 2023 (0 Comments)

Broadband ISP Plusnet has today become the latest internet provider to introduce their own round of Black Friday targeted discounts, which slashes the monthly price of their various hybrid-fibre (FTTC) and full fibre (FTTP) broadband packages on Openreach’s UK network by a few extra pounds.

BT Tower 2021

2nd November, 2023 (34 Comments)

The BT Group has published their latest H1 FY24 results to September 2023, which reveals that Openreach’s full fibre (FTTP) broadband ISP network added a record of 860,000 premises to their coverage (up from 718k last quarter) and now covers 11.85 million premises, with a further 6m where initial build is underway.

woman customer complaints call center vector illustration eps 10

19th October, 2023 (11 Comments)

Ofcom has published their latest quarterly (Q2 2023) study of UK consumer complaints, which shames Vodafone as attracting the most gripes about broadband ISPs, while TalkTalk, Shell Energy and Virgin Media tied the lowest ranking for landline phone, BT did the same for Mobile services, and Virgin Media and BT came bottom for TV.

bt ee shop front

18th October, 2023 (93 Comments)

The big branding change continues. Some 18 months have passed since UK telecoms giant BT announced (here) that EE would – over time – gradually become their “flagship brand for our consumer customers” (i.e. converged broadband ISP and mobile plans etc.) and another shift begins today, alongside the launch of their 1.6Gbps package.

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