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Articles for Category Tag - Sky Broadband

 
Switching-broadband-cycle-black-and-red-arrows

12th March, 2024 (11 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s solution for faster consumer switching between UK broadband ISPs on different networks (aka – One Touch Switch), has announced that the now heavily delayed system will aim to go live on 12th September 2024.

phone_voip_and_handset

11th March, 2024 (11 Comments)

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.

consumer switching uk broadband and phone

13th February, 2024 (7 Comments)

The UK telecoms regulator, Ofcom, has written a new letter that singles out big ISPs, including BT, Sky Broadband, TalkTalk and Virgin Media (VMO2), for being too slow to implement their One Touch Switch (OTS) system, which aims to make it quicker and easier for consumers to switch providers on different networks.

Symbol max broadband speed meter

12th February, 2024 (8 Comments)

European benchmarking firm nPerf has just published the results from their annual 2024 crowdsourced study into UK fixed broadband ISP performance, which finds that subscribers of Virgin Media, Fibrus and Vodafone enjoyed the best internet connection performances over the past year.

Now Broadband UK ISP Router

8th February, 2024 (21 Comments)

Customers of Sky UK’s sibling NOW Broadband ISP sub-brand, which is perhaps better known for its associated NOW TV streaming service, may be pleased to know that the provider has finally launched a full fibre (FTTP) package on Openreach’s network. But there’s only one option and to get it you’ll be re-directed to Sky Broadband.

sky_broadband_minions

7th February, 2024 (16 Comments)

Customers of Sky UK’s (Sky Broadband, Comcast etc.) internet, phone and Pay TV products have today been told to brace for an average annual price hike of 6.7% (down from 8.1% last year), which is planned to be introduced from 1st April 2024. But this is mercifully lower than the rises of almost 8% (here) being introduced by their main competitors.

gold best broadband isp award cup

7th February, 2024 (11 Comments)

Uswitch.com has today revealed the winners of their annual 2024 Telecoms Awards event, which among things saw UK ISP Plusnet being named as the best ‘Broadband Provider of the Year’, while CommunityFibre won the best alternative network and Tesco Mobile scooped the win for best mobile ‘Network of the Year’.

Sky-Glass-Broadband-TV

30th January, 2024 (45 Comments)

Sky UK (Sky TV, Sky Broadband, Sky Mobile etc.), which is part of Comcast, has today notified staff that as many as 1,000 jobs could be cut this year as the company increasingly shifts its focus toward their internet-based (IP) TV solutions – Sky Glass and Sky Stream. Satellite TV installers are known to be one of the impacted groups.

complaint UK consumer broadband isp and phone gripes

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

uk customer satisfaction index

23rd January, 2024 (1 Comment)

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country’s top 50 organisations, including Tesco Mobile (5th), Giffgaff (23rd) and Sky Mobile (42nd). The odd broadband ISP also gets a nod.

Sky Broadband Hub Router UK

5th January, 2024 (0 Comments)

UK ISP Sky Broadband has today discounted their top 900Mbps Gigafast broadband package, which is sold over Openreach’s national Fibre-to-the-Premises (FTTP) network (available to 12.5 million premises), to just £42 per month on an 18-month minimum contract term (£63 thereafter).

27th December, 2023 (8 Comments)

We’re today taking a quick look back over 2023 to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line, satellite and mobile network operators. As usual, improvements in FTTP and 5G coverage are continuing to fuel performance gains.

telephone blue background

18th December, 2023 (26 Comments)

The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband, BT, Virgin Media (O2) and TalkTalk, which sets out “new measures” to protect vulnerable customers when upgrading phone lines to a new digital (IP / VoIP based) network.

British sterling one pound coin currency

12th December, 2023 (1 Comment)

Ofcom has today published their latest biannual UK consumer affordability report, which reveals that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 380,000 households (up from 220,000 six months ago). But that still represents just 8.3% of households on Universal Credit (4.6 million).

7th December, 2023 (17 Comments)

Customers of UK ISP Sky Broadband and mobile operator Sky Mobile may or may not be interested to know that the provider has setup a new internal Connectivity team, which brings together the two previously separate teams for their mobile and broadband divisions into one combined group.

SpeedTestB

7th December, 2023 (6 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

virgin media engineer jacket close up

24th November, 2023 (5 Comments)

In a hint of what might happen in the UK a little further down the road. Sky Ireland and Virgin Media Ireland recently signed a significant wholesale network access agreement, which will enable Sky’s customers to harness Virgin’s full fibre broadband ISP network in the country.

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