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Article Archive for Category Tag: Statistics


22nd July, 2016 - 8:02 am (0 Comments)

Vodafone has posted their latest results to 30th June 2016 (Q2 calendar), which shows that they added +28,000 new fixed line broadband customers in the quarter to total 137,000 (up from the +20k added in Q1 and +14k in Q4 2015) and improved their UK outdoor 4G cover to 95% (Ofcom’s definition).

telephone support rage and complaints

21st July, 2016 - 9:02 am (3 Comments)

A new Brick Wall Index from customer service solutions provider Eckoh, which identifies call centre menus that create the highest levels of consumer frustration, has ranked TalkTalk top of its table for being one of the “worst customer service offenders” in the United Kingdom.


8th July, 2016 - 11:04 am (6 Comments)

UK ISPs EE, BT and TalkTalk have managed to collect the greatest proportion of consumer complaints for their fixed line broadband services, at least that’s one way of reading Ofcom’s Q1 2016 consumer complaints report. Meanwhile Virgin Media and Sky Broadband attracted the fewest gripes.

piracy uk illegal internet download

6th July, 2016 - 10:18 am (5 Comments)

The Intellectual Property Office has published its sixth study into the extent of online copyright infringement by broadband ISP and mobile customers, which estimates that 15% of UK Internet users aged 12+ (6.7 million people) had consumed at least one item of “illegal” online content (down from 18% last year) and 5% “exclusively consumed illegal content” (down from 6%).

state of the internet - global broadband speed connectivity heatmap

29th June, 2016 - 8:41 am (0 Comments)

The latest Akamai State of the Internet Q1 2016 study has reported that the United Kingdom’s average fixed line broadband download speed is now 14.9Mbps (up from 13.9Mbps at the end of 2015) vs a global average of 6.3Mbps (up from 5.6Mbps). But sadly the UK’s country ranking has fallen yet again from 17th to 19th.

5g mobile broadband

28th June, 2016 - 4:56 pm (0 Comments)

We might not have an agreed standard, commercial hardware, spectrum allocations or any real understanding of how much future 5G based Mobile Broadband technology will cost to roll-out. But Ovum still appear confident that there will be 24 million 5G subscriptions worldwide at the end of 2021.


24th June, 2016 - 11:24 am (8 Comments)

It’s impossible to escape today’s big news, which is that the United Kingdom has voted by a tiny margin to leave the European Union. The immediate impact upon UK Internet and broadband policy will be mild, but some areas may be hit harder than others and the future beyond 2018/9 is particularly uncertain.


21st June, 2016 - 3:54 pm (0 Comments)

Mobile operator EE reports that Internet video streaming traffic over their 3G and 4G network surged during yesterday’s UEFA Euro 2016 football matches, which kicked off at 8pm and saw two games featuring UK teams; both played during the same 2 hour window (England v Slovakia and Wales v Russia).

uk internet statistics

21st June, 2016 - 1:44 am (9 Comments)

Does the location of your Internet provider’s call centre matter? The latest web-based survey of 1,155 ISPreview.co.uk readers has found that a third (34.6%) would rate the quality of their ISP’s call centre as “Poor” and 82.6% are discouraged from choosing a provider if they know that its call centre is based overseas.

internet download and upload speed arrows

18th June, 2016 - 1:12 am (8 Comments)

The first half of 2016 has seen average broadband speeds rise as consumers increasingly switch to faster services, with Virgin Media delivering the fastest average broadband download speeds and Zen Internet coming top for uploads. Meanwhile EE remains the king for Mobile Broadband.


16th June, 2016 - 5:24 pm (9 Comments)

The UEFA Euro 2016 football match between England and Wales this afternoon, which kicked off at 2pm and occurred during working hours, triggered a 2 hour long surge of Internet traffic as office staff moved to keep a sly eye on proceedings by using video streaming services like iPlayer (BBC).

broadband internet speed speedometer

15th June, 2016 - 2:33 pm (2 Comments)

An interesting study from researches at King’s College London, which examined 1.9 billion UK sessions of BBC iPlayer video streaming by 32 million monthly users between May 2013 and January 2014, has suggested that people in the UK who suffer from slow broadband speeds will also spend less time online.

fibre optic cable 4 fiberevolution.com

13th June, 2016 - 4:59 pm (0 Comments)

A new online survey of 2,000 Multi Dwelling Unit (MDU) residents in the U.S. and Canada, which was conducted by RVA LLC on behalf of the FTTH Council Americas, has claimed that apartments with pure fibre optic FTTH broadband suffered fewer service woes and attracted a higher value.

cable theft and damage uk police

10th June, 2016 - 8:58 am (4 Comments)

A new Opinium survey of 500 businesses in the United Kingdom, which was commissioned by an ISP called Beaming, has claimed that 3.9 million enterprises (72% of businesses) suffered “up to” 8 Internet outages and 43 hours of downtime each during 2015 and they could have lost productivity worth an estimated £12.3 billion.

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