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Article Archive for Category Tag: TalkTalk

 
telephone support rage and complaints

21st May, 2015 - 1:30 pm (24 Comments)

Consumer magazine Which? has surveyed 7,057 of its readers to learn which companies offered the country’s best and worst customer call centres. Unfortunately it’s bad news for BT and TalkTalk, which both ranked the lowest with just a single star out of five for satisfaction. Meanwhile Zen Internet did well to come top with five starts.

complex_uk_broadband_solution

20th May, 2015 - 7:43 am (2 Comments)

Telecoms giant BT has formally tabled an appeal with the Competition Appeals Tribunal (CAT) against Ofcom’s new “margin squeeze” test, which is designed to keep the operators FTTC “fibre broadband” prices under control by forcing them to “maintain a sufficient margin between [their] wholesale and retail superfast broadband charges“.

ultrafibreoptic_ufo_broadband

19th May, 2015 - 8:49 am (27 Comments)

Internet providers Sky Broadband and TalkTalk have launched a new website called Ultra Fibre Optic (UFO), which appears designed to showcase the forthcoming commercial launch of their new 1000Mbps capable Fibre-to-the-Home (FTTH/P) network for residents in the city of York (England).

talktalk uk isp

14th May, 2015 - 8:11 am (2 Comments)

UK ISP TalkTalk has posted their latest results for Q1-2015 (calendar), which revealed that the provider added +47k broadband subscribers in the quarter to total 4,283,000 (sharply up from +15k added in Q4 2014). But there’s bad news for some of the recent off-net (BT based) broadband customer gains from Virgin Media and Tesco.

criticism_uk_consumer_broadband_isp_complaints

12th May, 2015 - 11:08 am (1 Comment)

The communications regulator has today published their latest quarterly consumer complaints report to the end of 2014 and unsurprisingly, despite a general flatness in complaint volumes, there are still some familiar names topping the tables. We’re looking at you EE (fixed broadband and phone), Vodafone (mobile) and BT (Pay TV).

netflix uk unlimited broadband movie streaming

12th May, 2015 - 10:00 am (5 Comments)

Netflix, the popular Internet movie and TV streaming provider, has just published their latest April 2015 ISP Speed Index update for the United Kingdom and revealed that Virgin Media is still holding the top spot with a score of 3.74Mbps (Megabits per second). But take with the usual pinch of salt.

super router talktalk

6th May, 2015 - 4:53 pm (3 Comments)

Until recently only TalkTalk’s superfast “Fibre Broadband” (FTTC) subscribers could benefit from the free inclusion of the ISPs Gigabit (1000Mbps+) WiFi capable wireless ‘Super Router‘ (Huawei HG633). But now new customers who take the ISPs Plus TV bundle, be they ADSL or VDSL based, will also receive the device.

talktalk uk isp

6th May, 2015 - 7:51 am (0 Comments)

The Advertising Standards Authority (ASA) has banned a TV advert for TalkTalk’s unlimited broadband service after it misleadingly claimed to offer a “network connection that’s a whopping 99.9% reliable” and because it also failed to make clear that the offer was only available to new customers.

award best golden cup broadband isp

28th April, 2015 - 1:20 pm (1 Comment)

The results from the annual Broadband Genie 2015 survey have been announced, which saw PlusNet come top in four of the five survey categories (overall satisfaction score of 76%) to secure the Best Broadband Provider award. But Virgin Media (75%) and Sky Broadband (73%) weren’t far behind.

talktalk uk isp

27th April, 2015 - 10:08 am (7 Comments)

Internet provider TalkTalk has announced that existing customers of their various home broadband, phone and or TV bundles can now take a special mobile SIM-Only tariff that includes unlimited data (Mobile Broadband), texts and calls for “Britain’s lowest price” of £12 per month on a 30 day contract.

talktalk uk isp

27th April, 2015 - 7:48 am (3 Comments)

New customers of TalkTalk’s entry-level SimplyBroadband bundle look set to be the worst hit today as their standard monthly rental price shoots up by 42.86% from £3.50 to £5 per month, with most of the ISPs other bundles and TV packages also experiencing a +£1.50 per month rise in the cost of service.

award

22nd April, 2015 - 5:54 pm (0 Comments)

Satmetrix has today published their latest Net Promoter Scores (NPS) for the United Kingdom’s largest broadband and mobile operators, which saw PlusNet, Virgin Media and Sky Broadband top the table ahead of their rivals.

tesco broadband uk

21st April, 2015 - 4:18 pm (5 Comments)

A significant country-wide service outage appears to be impacting thousands of customers on Tesco’s broadband service, which is currently in the process of being acquired by TalkTalk following a deal that was signed in January.

router modem network cable snakes

13th April, 2015 - 8:07 am (12 Comments)

The latest survey of 2,725 ISPreview.co.uk readers has found that the quality of the router that big broadband ISPs bundle with their Internet access packages does have an impact on whether consumers choose a particular provider, with 36.9% saying it was important to their choice. But most would also like more choice.

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