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Articles for Category Tag - TalkTalk

 
PlatformX Communications on Display Screen with CEO

13th March, 2024 (16 Comments)

As expected, the wholesale division of UK ISP TalkTalk has today officially rebranded itself from ‘Wholesale Services’ to ‘PlatformX Communications‘ (PXC). The move forms part of the group’s ongoing demerger process, which began last year and is currently ongoing.

Switching-broadband-cycle-black-and-red-arrows

12th March, 2024 (11 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s solution for faster consumer switching between UK broadband ISPs on different networks (aka – One Touch Switch), has announced that the now heavily delayed system will aim to go live on 12th September 2024.

phone_voip_and_handset

11th March, 2024 (11 Comments)

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.

TalkTalk-Logo-in-Office-Next-to-Balloons

5th March, 2024 (7 Comments)

Budget internet provider TalkTalk has today announced the appointment of Susie Buckridge as the CEO of their consumer business. The previous CEO, Adam Dunlop, will be “stepping down … to pursue other opportunities outside the group” – Adam was promoted to the position in March 2023 and retained it during the group’s demerger (here).

TalkTalk-Logo-in-Office-Next-to-Balloons

13th February, 2024 (7 Comments)

The TalkTalk Group has today issued a progress update on their ongoing demerger and refinancing efforts, which claims that “significant progress” has been made since their last update (Nov 2023) toward the separation of their network wholesale platform business (“PlatformX Communications“) and their residential ISP (“TalkTalk Consumer“).

consumer switching uk broadband and phone

13th February, 2024 (7 Comments)

The UK telecoms regulator, Ofcom, has written a new letter that singles out big ISPs, including BT, Sky Broadband, TalkTalk and Virgin Media (VMO2), for being too slow to implement their One Touch Switch (OTS) system, which aims to make it quicker and easier for consumers to switch providers on different networks.

Symbol max broadband speed meter

12th February, 2024 (8 Comments)

European benchmarking firm nPerf has just published the results from their annual 2024 crowdsourced study into UK fixed broadband ISP performance, which finds that subscribers of Virgin Media, Fibrus and Vodafone enjoyed the best internet connection performances over the past year.

TalkTalk Logo on Blue Wall

11th February, 2024 (47 Comments)

Ding, ding.. round two. News reports claim that Virgin Media (VMO2) has allegedly revived its interest in a takeover of budget broadband ISP TalkTalk. But this time they’re reportedly focusing much more specifically upon the internet provider’s consumer division.

TalkTalk-Logo-in-Office-Next-to-Balloons

7th February, 2024 (11 Comments)

Low-cost focused ISP TalkTalk has this week confirmed recent news reports by officially announcing that they’ve acquired Shell Energy’s UK broadband customer base from Octopus Energy, albeit for an as yet undisclosed sum. At the last count, Shell was believed to be hosting a total base of 480,000 internet and phone users.

Mobile phone communication

1st February, 2024 (11 Comments)

The UK telecoms regulator, Ofcom, has today moved to strengthen their existing rules against the use of “fake phone numbers” and “spoofed calls“, which involves a proposal for phone providers (fixed line and mobile) to introduce stricter measures against “Presentation Numbers” that are used to identify who is making a call.

CityFibre Engineer Standing in Street

30th January, 2024 (9 Comments)

CityFibre has announced that they’ve completed their “primary build” of a new 10Gbps capable Fibre-to-the-Premises (FTTP) based broadband ISP network in the Suffolk (England) town of Bury St Edmunds. The network is now Ready for Service for over 16,000 homes, which is said to reflect about 81% of homes and most businesses in the town.

TalkTalk TV Hub - Android-TV-4K-2022

25th January, 2024 (0 Comments)

Customers of internet provider TalkTalk, specifically those that take their Pay TV service, may like to know that – for a limited time – they can add the premium NOW TV Entertainment plan for half price (£4.99 per month) and this will also come with the paid NOW TV Boost upgrade (full HD streaming etc.) for free (saving £6 per month).

complaint UK consumer broadband isp and phone gripes

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

uk customer satisfaction index

23rd January, 2024 (1 Comment)

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country’s top 50 organisations, including Tesco Mobile (5th), Giffgaff (23rd) and Sky Mobile (42nd). The odd broadband ISP also gets a nod.

price-rise-uk-broadband-and-mobile-households

17th January, 2024 (22 Comments)

The Office for National Statistics has published their latest UK inflation figures, which saw the Consumer Price Index fall to 4% (down from 10.5% this time last year) and the Retail Price Index reach 5.2% (down from 13.4%). As a result, we now know how big the annual inflation-linked price hikes will be from most of the major UK ISPs.

Big Ben, Westminster Bridge and Houses of Parliament - 123rf

30th December, 2023 (20 Comments)

The UK Government has published the New Year Honours List for 2024, which sees the CEO of UK ISP TalkTalk, Tristia Harrison, being named a Dame for services to telecommunications. The Founder and Chair of the Tove Valley Broadband project, Eric Malcomson, also picked up an MBE for services to his community.

27th December, 2023 (8 Comments)

We’re today taking a quick look back over 2023 to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line, satellite and mobile network operators. As usual, improvements in FTTP and 5G coverage are continuing to fuel performance gains.

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