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Article Archive for Category Tag: TalkTalk


27th February, 2015 - 8:29 am (2 Comments)

Low cost broadband and phone provider TalkTalk could be facing a fine from the Information Commissioner’s Office (ICO) after they finally coughed up to a serious customer data breach, which last year caused some of their subscribers to be hit by a spate of Indian-based scam callers.

Slow Broadband Speed UK Internet Download

26th February, 2015 - 11:44 am (10 Comments)

The telecoms regulator has today published their latest Q1-2015 report into the real-world performance of the largest fixed line broadband ISPs and their customers across the United Kingdom, which found that the average download speed has increased by 21.93% over the past six months to top 22.8Mbps (NOTE: Most of this boost came from urban areas, with rural and suburban being fairly flat).

talktalk uk isp

26th February, 2015 - 10:44 am (5 Comments)

Budget Internet and phone provider TalkTalk has teamed up with LivePerson in order to “move” from traditional telephone-based customer service to a “more advanced online engagement technology“. Apparently this means “quadrupling” the number of customer service enquiries it handles via online chat agents.

talktalk uk isp

25th February, 2015 - 7:50 am (7 Comments)

The Advertising Standards Authority (ASA) has sided with an interesting BT complaint against a press advert for TalkTalk’s SimplyBroadband package, which complained that a “half-price” offer of £1.75 per month was “not a genuine sale price” because the standard price of £3.50 had not been used for long enough.


4th February, 2015 - 1:52 pm (3 Comments)

The broadband based YouView video-on-demand and catch-up TV (IPTV) service, which is being bundled by a number of ISPs (e.g. BT and TalkTalk) in the United Kingdom and can also be brought separately at retail, has officially branched out into the integrated TV market with Sony’s new 2015 BRAVIA range becoming the first to benefit.

virgin media 2014 uk logo

4th February, 2015 - 10:34 am (15 Comments)

Cable operator Virgin Media, which likes to think of itself as a premium provider, has heavily criticised rival ISPs like Sky Broadband and TalkTalk for offering aggressively cheap “free broadband” promotions. The Liberty Global owned operator warned the situation was “completely paradoxical and ironic” because it risks damaging the case for investment in future upgrades.

talktalk uk isp

3rd February, 2015 - 8:03 am (1 Comment)

Low cost ISP TalkTalk has today published their latest results for Q4-2014 (calendar), which reported that broadband subscribers increased at the stable rate of +15K (same as in Q3) in the quarter to total 4,236,000 and “Superfast Fibre Broadband” (FTTC) surged forward by +88K (up from +67K in Q3) to account for 396,000 of that total.


2nd February, 2015 - 1:51 am (2 Comments)

MoneySuperMarket.com has today announced the winners of their Broadband Supers 2015 Awards, which much like last week’s uSwitch event saw almost all of the big broadband ISPs walk away with at least one award from a selection of several categories. Generally PlusNet appeared to do the best after it picked up three awards for Best Value Broadband, Best for Quality and Reliability and Best for Customer Service.

best broadband

30th January, 2015 - 2:47 pm (5 Comments)

The annual uSwitch.com Broadband Awards 2015, which took place last night at The Gherkin in London, have unveiled a variety of winners across multiple categories for broadband, TV, phone and mobile services. Top among the winners was Virgin Media, which took three awards for Best Customer Rated Broadband, Fastest Broadband and Best Broadband Provider.


15th January, 2015 - 7:24 am (17 Comments)

The national UK telecoms regulator has today revealed the outcome from its recent consultation into whether or not the cost of BT’s superfast broadband Fibre-to-the-Cabinet (FTTC) lines for rival ISPs needed to be adjusted in order to “maintain a sufficient margin between [their] wholesale and retail superfast broadband charges“.

talktalk uk isp

12th January, 2015 - 12:26 pm (0 Comments)

Budget broadband ISP TalkTalk has predictably followed last year’s similar move by BT (here) and made the popular Netflix Internet TV and Movie streaming service available to owners of their YouView (IPTV) based platform, with those who pre-registered for the service being first in line to receive it on their set-top-box.


9th January, 2015 - 8:32 am (0 Comments)

Internet provider TalkTalk Business has cut the price of their Complete bundle, which among other things includes unlimited broadband and anytime UK landline and mobile calls, from £10.50 +vat per month to just £5.25 (plus phone line rental of £14.50 +vat per month).

virgin media 2014 uk logo

8th January, 2015 - 9:27 am (76 Comments)

Customers of Virgin Media’s defunct copper-line based Virgin National (Virgin.net / ADSL2+) broadband platform, which were last year informed that they’d been sold to low cost rival ISP TalkTalk (here), have started to receive their migration notices with details of the planned move.

talktalk uk isp

8th January, 2015 - 8:11 am (2 Comments)

As predicted last week TalkTalk has this morning confirmed the acquisition of Tesco’s Blinkbox Movies (video streaming) business, but in a more surprising move they’ve also gobbled the supermarket giants budget fixed line broadband (75,000 subs) and phone (20,000 subs) customers. Apparently the assets have been acquired free of debt and as a single transaction for cash.

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