Would you leave your ISP if it adopted Phorm?

Yes
No
Maybe (opt-in method acceptable)
What is Phorm?



More Polls | Past Polls Archive

Introduction

Welcome to ‘Internet Service Provider Review UK’ (ISPr), an independent source of ISP news, listings, reviews, discussion and 'ISP Complaints'. The database of providers can be found under our ‘Listings’ section (Submit Changes). Those seeking to promote their services can ‘Advertise’ and we have a ‘Links’ page for similar sites. Readers seeking info. about website hosting providers should visit our sister site, Host-Review.co.uk.

   Latest Reader Reviews
ISP Name: AquissDate: May 9th, 2008Author: djb10Rating: xxxxxxxxxx
ISP Name: TitanADSLDate: May 9th, 2008Author: JDDRating: xxxxxxxxxx
ISP Name: Fast4Date: May 8th, 2008Author: fraybentosRating: x---------
ISP Name: BeDate: May 8th, 2008Author: mojothemonkeyRating: xxxxxxxxx-
ISP Name: Fast4Date: May 8th, 2008Author: olozzjRating: xxxxxxxx--

News


Click Here!

22 April, 2008 - 8:27 AM
The BBC's beeb.net ISP has announced its intention to close the service on 30th June 2008. The move will come as little surprise given that the Beeb appeared to stop accepting new broadband signups several months back:

BBC Worldwide launched beeb.net back in 1999. The purpose of the service was to provide a trusted brand and a helping hand to get onto the internet at a time when it was still an exciting, but potentially confusing, new phenomenon. Since that time, the market for internet access has changed dramatically as most people have integrated use of it into their daily lives and the bundling of internet services with pay TV, telephone and even mobile services are becoming more common.

Closing beeb.net will enable us to concentrate our efforts on our core activities of bringing value to the BBC through content distribution, sales of TV programmes overseas, production of DVDs, books and magazines , and the expansion of our other online businesses such as commercial websites (for example topgear.com and radiotimes.com) and making content available on new platforms.

Sadly the closure involves all of the Beeb's services, which include dialup, broadband, webspace and e-mail accounts. Existing customers are being urged to find an alternative provider prior to its closure.

Rivals were never too happy with the BBC being part of the ISP market, especially given its public funding. However, Beeb had failed to keep its broadband package up to date, which resulted in a lot of lost custom. Credits to Thinkbroadband for spotting the announcement.

05 April, 2008 - 9:15 AM
New Nielsen//Netratings research has revealed that the majority of Britons online (52%) are on a connection speed between 512Kbps and 2Mbps, while one-third are on a connection speed between 2Mbps and 8Mbps.

The statistics show that 'Super Fast' broadband (termed in the report as connection speeds over 8Mbps) is only as common as "the old dial-up speeds (connections no faster than 128Kbps)" – both being used by just 3% of Britons online:

Alex Burmaster, Internet Analyst, Nielsen Online, comments, “'Super Fast' broadband is aggressively advertised by the ISPs, some even referring to it now as 'standard', but it is an unrealistic pipe dream for the vast majority of Britons online.

Aside from how much you're willing to pay, your maximum speed is really dependent on the distance you are from the local phone exchange and the quality of its technology.

Interestingly the research reveals that faster broadband speeds do cause people to spend more time online, with those on the fastest speeds (over 8Mbps) averaging 22% more time online than those on the lowest (< 128Kb):

The idea that having a faster connection speed means you spend less time online, because everything loads more quickly, is a myth. Having a faster speed is like driving a Ferrari compared to an old banger - you want to spend more time using it and going to more places in it.

Having a faster connection speed means you can do so much more things online, download movies and play higher-quality games, for example. Even the mundane tasks become more attractive as it‟s so much quicker and easier to get more of them done.

Naturally the number of people on speeds over 8Mbps is set to increase as BT begins its nation wide rollout of ‘up to’ 24Mbps ADSL2+ technology towards the end of this month.

16 March, 2008 - 8:05 AM
The Internet Service Providers Association (ISPA) has finally revealed the winners of its 10th annual UK Internet awards for 2008. PlusNet, Eclipse Internet, NewNet, Datanet, Waitrose and Vodafone all took top honours in various different Internet access related categories:

Best Consumer ISP - PlusNet
Best Business ISP - Eclipse Internet
Best Consumer Broadband - NewNet
Best Business Broadband - Datanet
Best Consumer Email - Entanet
Best Business Email - Eclipse Internet
Best Dial Up - Waitrose
Best Shared Hosting - Namesco
Best Dedicated Hosting - UKFast
Best Wireless ISP - Vodafone (Commendation: BOZII)
Best Internet Telephony - Entanet
Best Streaming - Astream (Commendation: Mydeo)
Best Portal - Bt.yahoo.com

Despite Vodafone’s horrendous 'Mobile Broadband' (3G) billing shenanigans this year (news), the operator still won big for its HSPA based wireless broadband service. Rival BOZII also achieved a commendation for "promoting the use of wireless Internet access by providing a simple and easy to use Wi-Fi Roaming service," said the ISPA. Meanwhile winners of the 'Special Division', which includes the Internet Hero and Villain awards, were as follows:

The Internet Watch Foundation Award:
Richard Swetenham, Head of the eContent and Safer Internet Unit at the European Commission

The IWF was impressed with his involvement with the issue of Internet content since 1996, drafting the first Communication on illegal and harmful Internet content. He has been the driving force behind a variety of very successful EC Safer Internet Programmes, in particular the development of the INHOPE association of Hotlines.

The Corporate Social Responsibility Award:
BT

An ISPA spokesperson said, “The judges felt that BT has an excellent corporate social responsibility policy in place and acknowledged its Better World campaign aiming to create a more sustainable world through better communication.”

Internet Villain:
HM Revenue and Customs (HMRC)

HMRC won the Internet Villain category for failing to take the protection of people’s personal data seriously and highlighting bad practice in protecting data by losing computer disks containing confidential details of 25 million child benefit recipients.”

Internet Hero:
Peter Robbins OBE QPM, Chief Executive, IWF

Peter Robbins wins the Internet Hero award for his continued leadership of the IWF and approach to fostering extensive partnerships with the Internet industry, the government and law enforcement agencies to tackle illegal online content."

Please note that the original shortlist of 2008s award nominees can still be read here: (Shortlist A, Shortlist B).

19 January, 2008 - 9:15 AM
The UK Internet Service Providers Association (ISPA) has updated its 2008 Awards website to include the nominees for almost all of its ISP categories, except 'Best Consumer ISP', which will no doubt be revealed shortly:

Best Consumer ISP
TBA

Best Consumer Broadband
Entanet
NewNet
Seriously Internet
Virgin Media
Waitrose

Best Business Broadband
Claranet
Datanet
Lumison
NewNet
PlusNet

Best Business ISP
Claranet
Datanet
Eclipse
Entanet
PlusNet

Best Wireless ISP
BOZII
Kijoma
South West Internet
T-Mobile
Vodafone

Best Consumer Email
Entanet
NewNet
Pipex
Vispa
Waitrose

Best Business Email
Datanet
Eclipse
Lumison
NewNet
Zen

Best Dial-Up
Datanet
Entanet
Exa
Vispa
Waitrose

Best Internet Telephony
Entanet
Keen Computers
Lumison
Tesco
Zen

The ISPA's website has yet to reflect the shortlist for the 'Best Consumer ISP' category. The winners will be announced on 14th March 2008.

18 January, 2008 - 10:06 AM
Customer's of UK ISP Breathe Internet, most specifically those that were migrated over to the provider from Ecosse (formerly managed by Calico) late last year, have been hit by yet more problems this week following another outage that appears to have latest for several days.

The problems mirror similar difficulties last year (news), which followed an extremely shaky migration of customers onto the Breathe platform. Diana, one of many disgruntled users, said, "I have an e-mail account with ecosse.net. For the last 4 days I have not been able to send or receive e-mails as the server will not respond. Since breathe took over the service in November the only way of contacting the service provider is via a 60p / minute phone line."

Liam, another of Breathe's frustrated customers, added, "Since migrating to Breathe, my email has been down about 40% of the time (currently, for the past 5 days), their customer service stinks (I think it is one man in a room in Bangalore), and Inbox gets spammed constantly." Thankfully Breathe has now restored the service, issuing the following service status update and apology on their website:

The Ecosse mail servers are now fully back up and running.

There was a large amount of email backlog but as of this morning the majority appears to have been cleared and email is being sent in a timely manner to users accounts. You may however receive some emails sent since the disruption over the next 24 hours while the full backlog is processed.

We would like to apologise to our users for any inconvenience caused.

The usual weekly summary of customer gripes can be viewed on our 'ISP Complaints' page.

17 December, 2007 - 1:38 PM
Forrester Research has predicted a surge in West European residential broadband uptake of 48 million households over the next six years, rising from 44% penetration now to 71% by the end of 2013.

Dialup will naturally decrease, ultimately accounting for just 2% of all connections. WiMAX wireless and Fibre To The Home (FTTH) cable will increase but only marginally to 8% of all connections:

Forrester Research analyst, Pete Nuthall, states: “The addition of 48m new broadband connections may seem a healthy opportunity for broadband suppliers, but our forecast reveals the key challenge for ISPs will be managing customer churn.

In 2008, we estimate the level of churn to be 23% across Western Europe, this will peak in 2012 at 31%. Most at risk are incumbents such as BT, France Télécom, Deutsche Telekom, and KPN, due to regulatory action that force them to open up their networks to competition through local loop unbundling (LLU). Incumbents will need to reassess existing retention strategies in the light of increased price-based competition from alternative ISPs.

The statistics suggest that Internet providers will ultimately succeed in signing up a significant quantity of customers that currently see no need for broadband, though we’ve yet to see much movement on that front.

23 November, 2007 - 10:17 AM
Customers of Ecosse's old 0845 dialup (narrowband) system have found themselves stuck between a rock and a hard place after the ISP began migrating them over to another provider - Breathe.

In an e-mail to customers, Ecosse's supplier Calico UK stated the following information:

Ecosse.net was originally founded by Calico UK about 10 years ago. As the years passed the ecosse.net brand grew and when Calico UK went through a staff buyout in 2005 the ecosse.net brand and service were sold off separately to another company. We at Calico UK have held the management contract for the service on behalf of the new owners since January 2005, but unfortunately that contract is now coming to an end.

Unfortunately all does not appear to have gone according to plan, as can be seen by reading through some of the posts in our Breathe forum. Customers have faced a fixed set of issues, from connection problems to difficult accessing their e-mails and missing websites.

Some related information updates can be found here:
http://www.cali.co.uk/ecosseSpecial.htm
http://www.breatheinternet.com/ecosse

Sadly while some customers have managed to regain their service, others are still reporting problems, not least with Breathe's seemingly unconstructive support lines.

21 November, 2007 - 1:27 PM
The Office of National Statistics (ONS) has released its latest quarterly UK Internet Connectivity report to the end of September 2007. Broadband now accounts for 88.4% of all Internet connections compared with 86.1% in June and 83.6% in March 2007.

Overall Internet connections increased marginally by 1.5%, meanwhile Dialup connections have continued their decline as users migrate over to broadband, accounting for 11.6% of all connections, down from 13.9% in June 2007.

The report also keeps track of average "ADVERTISED" broadband speeds, which doesn't reflect the true performance received by customers:

As the proportion of slower speed connections has decreased, the proportion of higher speed connections has increased. In September 2007, 49.2 per cent of connections had a speed greater than 2 Mbps, which is an increase from 47.2 per cent in June 2007 and 37.5 per cent in December 2006. Over the same period, the percentage of connections with a speed of less than or equal to 2 Mbps decreased to 50.8 per cent in September 2007, down from 52.8 per cent in June 2007 and 62 per cent in December 2006.

20 November, 2007 - 1:51 PM
Point-Topic has predicted that UK broadband lines will hit 21m by 2012, though growth is slowing, dropping to 600,000 new lines during the third quarter this year compared with 2006's figure of roughly 1m for the same period. Interestingly Q3 was one of 2007's better periods.

The shrinking pool of migrating dialup users is at least partly to blame, as is the inability to get remaining Internet have-nots connected. Some studies calculate that up to 40% of the UK's population fall into the have-not category.

Never the less, it's estimated that roughly 4% of the remaining households without Internet access will convert each year, pushing coverage up to 73% of homes (85% of businesses) by 2012.

17 September, 2007 - 12:42 PM
Small UK ISP NIJIOnline has revamped its website and services, thinning down their broadband options to four and doing away with its unmetered dialup services.

The provider now offers several 2Mbps and 'up to' 8Mbps (MAX) broadband ADSL packages from £22.95 per month. Each comes with a monthly contract, anti-virus/spam protection and 7 e-mail addresses. There's also a £45 new connection fee or £12.50 for those migrating in.

In addition the ISP has announced its intention to launch a future 'up to' 24Mbps broadband service:

Niji Online is proud to announce that it will soon begin testing a 24 MB broadband service. Launch dates will be announced before the end of January 2008. The service will include 10 email boxes, 50GB of downloads monthly and free virus and spam protection. Interested parties may contact our admin team to be added to our mailing list to be notified before public announcements are made.

17 September, 2007 - 12:33 PM
One of our readers (John) has reported that the little known Christian focused ISP and website hosting provider Angelserve Internet has shut its doors.


The provider was never very big and only offered basic dialup, which in a market dominated by established broadband providers would not have been enough to keep pace.

13 September, 2007 - 8:25 AM
UPDATE: Orange has been kind enough to issue us with a statement explaining their reasons behind the AnyTime closure. This has been pasted at the bottom of our news item.

Orange has begun issuing its older unmetered dialup (AnyTime) ISP customers with letters warning of the services closure come December this year.

The notifications don't appear to give users much choice, offering an impressively cheap 2Mbps broadband ADSL connection for just £11.99 per month as compensation, which is £3 cheaper than the previous dialup package.

One of our readers, Nick, was kind enough to send us a rough scan of the original letter and we've re-printed it below (personal details removed, naturally):



Dialup customers will no doubt be frustrated with the move, which follows a recent e-mail deletion saga directed towards their pay-as-you-go dialup users (here). Naturally Nick wasn't pleased either, offering the following comment on our forum (here):

Had an informing/bullying letter from Orange this morning telling me that their Anytime Dial-up service is being discontinued in December and that I'll be sent a Broadband kit within the next 3 weeks and be able to get broadband for just under £12 per month. However, if I don't want this broadband offer then I must phone their customer service number within fourteen days, which I have done as I don't want their Broadband yet or perhaps never.

Are they really turning off this service? I have been to the Orange website and there is still the ability to register for their Anytime service or the PAYG service which according to the letter will be the only alternative to Broadband.

Typically customers often have important e-mail addresses with their ISP that they won’t want to risk losing and such users now have very little choice. It’s also surprising that Orange haven’t offered dialup users more broadband packages, with 2Mbps being somewhat outdated.

Sadly dialup has been a technology in decline for quite sometime and no doubt Orange's axe will only serve to hasten its exit.

------

UPDATE - Statement from Orange:

Orange spokesman: "Orange has decided to close the Any Time Dial-up service at the end of this year. This is because we believe that broadband provides our customers with more benefits and greater value for money than Any Time Dial-up. Our broadband packages cost from £12 a month so in a lot of cases, Any Time customers will be paying less than they were before.

At Orange, we intend to carry on investing in future products and services. The closure of Any Time Dial-up will allow us to do this more effectively.
"

31 August, 2007 - 8:27 AM
Orange, which was formerly known as Wanadoo and before that - Freeserve, has without warning begun to wipe the e-mail accounts of its older pay-as-you-go (payg) dialup customers.

Initially e-mail accounts would only have been deactivated where the dialup number remained unused for a period of 90 days, which was extended to 260 earlier this year. Users were also able to keep the account alive by merely visiting the ISP's website, but not anymore:

Under the new regime however, access to email is not denied when the dial-up account is suspended, so users are not made aware their account is in danger of deletion. The "grace period" has been removed.

The new policy has bitten over the last week, as noted by angry users in this Orangeproblems.co.uk thread. Many say they have lost years of email without warning and are told it is irrecoverable when they contact customer service.

It's also noted that some customers were recently able to reactivate their accounts only to find them wiped during the week.

Customer service and support haven't exactly been Orange's strong points over the past year and little seems to have changed. More @ The Register.

29 August, 2007 - 8:47 AM
We've had reports that customers surfing via OneTel's old dialup platform, which is now branded as TalkTalk, have been suffering from a multitude of e-mail problems.

The issues, which appear range from connectivity problems to missing messages, odd-dated mail and sudden influxes of spam, have been occurring for at least a week. One of our readers, Tony, offers the following insight:

For your info, I spoke to Onetel again Friday and they confirmed they are still having big problems. I'm now getting some emails today, Monday dates sent from last Tuesday but I know some have also been lost.

It is unclear what has caused the problems.

22 August, 2007 - 1:32 PM
Point-Topic estimates that there are currently about 2.2 million dialup (narrowband) Internet access users left in the UK, dropping by 1.4m from 3.6m over the past six months.

It's expected that many of dialups remaining customers will continue to migrate towards broadband, potentially leaving just 1.5m left by the end of this year and 700,000 come the end of 2008.

According to the Office of National Statistics (ONS) recent May 2007 summary, dialup now accounts for just one in five of all connections.

13 August, 2007 - 1:37 PM
Readers may recall BT announcing the withdrawal of consumer ISDN services back in April this year (here), it was an expected move for an Internet access technology that's been around for donkeys years and then some.

Back then there was a somewhat muted disagreement with the move, perhaps because most of the modern generation have been brought up on broadband. However it's alleged that forces both out and inside of BT have been steadily piling on the pressure for ISDN to be retained:

The queue of people who will line up to see who can scream loudest probably starts with the police national computer (PNC) which would probably go offline for a month if it lost its ISDN links (says my source) - which sounds unlikely, because last time I looked it was a pitifully small system, capable of handling well under 1,000 simultaneous enquiries. But that's what I heard, from people who should know.

It goes on. The Driver Vehicle Licensing Authority (DVLA) still uses bags of ISDN connectivity. As indicated above, so do several military centres, and if I tried to tell you which ones, I'd probably be exiled to Malta and given a 1200bps Hayes modem as my only link to the World Wide Web, so I won't.

Now, the question several people are trying to answer is a simple one: "Why on earth are all these people using an obsolete technology?" Part of the reason is exactly the reason why BT would quite like to get rid of it - it is uncontended (i.e. no one has to share it) data bandwidth with very low latency, but (for what it is) incredibly cheap. People look scornfully at its 64 kilobit by two channels bandwidth of 128 kb/s and laugh. What they don't see is that you get that 128 kilobits all the time, without packets being dropped and without contention from grockles doing bittorrent uploads.

The Register’s editorial does not answer the question of whether or not BT will do a u-turn on ISDN’s future, although we suspect very few would care either way. We still have fond memories of those pre-broadband days; connecting at 64Kbps (128Kbps was possible but expensive) and attempting to load a website in under 30 seconds, impressive stuff back then and it worked with dialup ISP’s too.

18 June, 2007 - 9:13 AM
We've completed the first stage of our dialup ISP listings refresh, which has seen the 'Free' and 'Pay' 0845/0844 (local call rate) listings merged and a new one added for 'Global Roaming Dialup'.

These days’ 0845 only packages only account for a minority of the market, yet for those still staying clear of broadband our revamped listings may help. We now also check for e-mail, usenet (newsgroup), anti-virus, anti-spam, webspace and webmail features as with our other listings.

Where possible we've also attempted to identify (in the 'Notes') whether a provider uses server-side dialup compression and or an 0844 number instead of the usual 0845 (check your operators charge sheet for price differences). 0844 numbers can sometimes be cheaper, while compression will speed up the loading of uncompressed websites and e-mails:

http://www.ispreview.co.uk/list.shtml

The unmetered dialup listings are now next in line for a general update.

29 April, 2007 - 10:20 AM
Few would choose to start a new ISP in the current climate, yet that hasn't stopped the Somerset based 'All Fast Access' from setting up shop. The provider appears to offer an array of the usual unmetered dialup and up to 8Mbps ADSL packages for budget prices.

The 'up to' 8Mbps broadband packages are as follows:

Pay-as-you-go (payg) - £16.99 (per month)
1GB Usage Allowance
Static IP

Silver - £18.99
30GB Usage Allowance
Static IP

Gold - £22.99
300GB Usage Allowance
Static IP

Platinum - £31.99
330GB Usage Allowance
Static IP

The packages come in 12 or 1 month contract options (connection fee payable for monthly contract) with the usual array of e-mail services. Typically, being an EntaNet vISP, the bulk of any given packages usage allowance (excluding PAYG option) is for off-peak use. PAYG usage is charged at a rate of £1.30 per gigabyte (GB).

18 April, 2007 - 8:50 AM
BT has neglected to bill several thousand customers for calls made to Dialup Internet and international access numbers (0844, 0845 and 0870) between August and November 2006. Sadly BT has corrected the issue and related users could face high costs when their next bill arrives.

03 April, 2007 - 1:48 PM
BT has announced that it is to withdraw Integrated Digital Services Network (ISDN) services from consumer use later this year. The news follows a related article this morning, which saw a more complicated ISDN to broadband upgrade path being put on hold (here):

ISDN proved very popular with people working from home who needed access to data connections faster than available dial-up modem speeds.

"We are withdrawing consumer ISDN," said a BT spokesman, "the demand for it has dived with the availability of cheap, fast broadband." But some broadcasters feel the service is still essential to their jobs.

Back when home net users relied on dial-up modems and fast data pipes were so expensive that only businesses had them, ISDN emerged as a hugely attractive alternative.

No doubt the seasoned surfers among our readership will recall BT's residential ISDN service, better known as HomeHighway and later MidBand. One other positive to ISDN is that it still provides a reliable alternative to satellite solutions in the small areas where ADSL is not available.

Though ridiculously expensive, we still have fond memories of the technology and how it helped to make faster (than dialup) Internet access more accessible to the UK. Does anybody here still use it? More @ BBC News Online.

Previews News Stories
May 9 2008
1:15 PM - H2O NOT Ignoring 100Mbps for Northampton
7:54 AM - PowerupMobile Bundles Eee PC Laptop & Mobile Broadband
7:36 AM - Intel Predicts Nationwide WiMAX Broadband Cover by 2010
May 8 2008
1:33 PM - Virgin Media Adopts NETGEAR Broadband Routers
1:27 PM - Detecting Whether an ISP Blocks BitTorrent Traffic
9:28 AM - Virgin Media Tops 3.781m Broadband Subscribers
9:12 AM - NYnet Issues North Yorkshire Broadband Update
9:03 AM - NewNet Preps 40Mbps Bonded ADSL Broadband Service
8:50 AM - Tiscali UK Introduces Health & Beauty Content
8:45 AM - The Cloud Launch Auto-Logon Wi-Fi Hotspot Tool
8:35 AM - Carphone UK Sells Half of Business - Targets Tiscali
May 7 2008
2:38 PM - 12% of DSL Broadband Users Could Migrate to WiMAX
2:25 PM - Orange Tops 1.107m Broadband Subscribers
2:08 PM - New Freesat Service to Offer Broadband TV
1:53 PM - BMW Introduces Mobile Internet Access to Cars
1:45 PM - H2O Brings 100Mbps Fibre to Bournemouth Homes
1:31 PM - Ofcom Predicts 50Mbps Broadband Using FTTC
10:27 AM - Unbundled (LLU / Non-BT) UK Lines Exceed 4.486m
9:45 AM - Samknows Launch ISP Performance Monitoring Network
9:09 AM - AOL Preps New 'Radio' Broadband Service
9:00 AM - BT Launch Total Broadband Anywhere Package
May 6 2008
1:01 PM - Virgin Media Trials 40Gbps Network Infrastructure
9:37 AM - Mobile Operators Demand Mobile Broadband Spectrum
9:17 AM - Virgin Media Adjusts T&C's to be Phorm Friendly
8:38 AM - Three (3) Offers 50% Discount on Mobile Broadband
May 3 2008
8:48 AM - UK Places 13th in ITFI Global Broadband Rankings
8:34 AM - O2 Adopts Novatel Mobile Broadband USB Modems
May 2 2008
10:11 AM - Unbundled Broadband Customers See Higher Satisfaction
9:02 AM - Virgin Media Clarifies Phorm Stance.. again
8:35 AM - EC Approves £3.4m for Scotland’s Broadband Development
Click Here!

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved (Terms, Privacy Policy & Website Rules).