I joined the 'forum' mainly to state my own experience with 'supanet' isp, I have been with this provider now for 5 years and apart from a few glitches over that period I have to say in defence of all the critisism I've read about the company I find them very helpfull and fair with cost and service they provide. I have free all time landline phone connection as well as a very efficient broadband connection for £20 per month and as it is trouble free I am very happy with all provided. I know of no end of problems with BT and Talk Talk with friends who are with these two companies in particular and concider myself fortunate to be with a generaly reliable provider. I dread to think that this isp will not always be around as the alternatives seem to be too horrific to contemplate. from 'telekenetic'

Just to clarify,

A MAC code can be issued by a provider for transfer of broadband services from one provider to another unless the following is true:
1) Your provider provides the line and you are connected using an MPF LLU account. No MAC can be created for this line the line is not transferred it is cancelled and your new provider creates a new line and broadband services on it.
2) Your account is inactive, this may be for a number of reasons too numerous to go into.
3) There is work of certain types being carried out on your line/broadband service. This work involves BTO and therefore the MAC cannot be generated. Again this work falls into various types.

Added to all this is the increasing regularity of the new Provider not using the MAC code and not informing the old provider, thus they set up Broadband on your line but do not inform your old provider, you can therefore continue to be billed by the old provider. This is not their fault but the fault of the new provider.

Always check after migrating that your old account is cancelled maybe 10 working days after migrating. If it is not, cancel the account, then go to your new provider and complain that the old provider was not informed you should get a credit for your hassle from your new provider.

Nov. 09 moved to Plusnet - big mistake - previous provider good speed but expensive, current provider is fine. Plusnet was so slow we had no alternative but to leave after 8 weeks as the service made the internet unfit for purpose. They are now trying to charge £30 admin & £40 for a modem I'm returning to them. This is an example of one of the worse firms I've ever come across - be warned!

I recently upgraded my Tiscali package of broadband and Talk adding line rental (I used to be with BT). Tiscali regraded me after an error in September but then 'lost me' in their system: they cannot find my calls. They say that they are not carrying my calls and dont' know who is. I am on a MPF platform. They asked me to leave them and find another provider, as they have my interest at heart and don't want me to end up with a massive bill once they find out who is carrying my calls. Can somebody shed any light on this?
Francis

I can empathise with George below. I have been recording DL speeds of only 150kbps on my Virgin Media National DSL service for around two weeks and the only way to communicate with VM was by e-mail. They referred me to tech support but no answer after 20mins. Customer support refered me to Customer service but was cut off because the office closed! I have got a MAC number through the same e-mail route - I can't wait to switch!

It can't be my hardware or software, surely, but my connection to ORANGE has mysterious outages sometimes for hours to half a day. I rang Bombay and was steered to ipconfig which produced the right numbers. So what the hell, eh?

My father in-law is having problems contacting Virgin Tech support. Each time he phones he is kept waiting for more than 30 mins, then he gives up. He has sent numerous e-mails with a returned indicating that they are looking into the problem, but an answer/solution never comes. He has been without an internet connection for 5 weeks. Today he tried to call and cancel his broadband by selecting various options to put him through to the correct department, but guess what........no one picked up. So, he is stuck in this loop. No one answers his mail, no one picks up the phone, so he has resorted to sending a complaint by land-mail... I hope this is read and responded to. Come on Virgin sort yourselves out!!!!