Customers of BT have had their accounts incorrectly debited following unspecified server problems with its online billing system. It's claimed that the problem has only impacted a "small number" of people, although that could mean anything from ten to ten thousand with such a large operator.

BT claims that the issue should be resolved within the next few days and that affected customers are covered by a 'Direct Debit Guarantee'. In other words, users are entitled to a full refund because the operator failed to give them prior notice of the amount(s) to be removed.