05 December, 2007 - 1:48 PM
Epitiro, which is better known for monitoring the network performance of the UK's largest ISP's, has launched a Voice-over-IP (VoIP) diagnostics system - Vocalite.
Vocalite enables Internet telephony users to diagnose problems with their VoIP service even before contacting their provider. The results of the diagnostic test are automatically forwarded to the ISP:
Vocalite enables Internet telephony users to diagnose problems with their VoIP service even before contacting their provider. The results of the diagnostic test are automatically forwarded to the ISP:
"Long contact centre queues frustrate customers and increase the likelihood of them looking for an alternative ISP. Vocalite gives the service provider a head start in fixing the fault and empowers their customers to diagnose the problem for themselves," said Gavin Johns, Managing Director of Epitiro.
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