BT’s Home IT Advisors Face Comical Problems
By: MarkJ - 01 February, 2007 (12:12 PM)

Since its launch BT's Home IT advisor service has faced a lot of challenging problems, but some have been downright comical. BT has been kind enough to list these down, which will at least give the more technically aware a chuckle or two =) :

Here are the top ten quirkiest calls:

Customer: “My mouse mat isn’t wired up”
Advisor: “I’m not sure I understand, your mouse mat shouldn’t have any wires.”
Customer: “well how does it know where my mouse is? Is it wireless?”

Advisor: “Press any key to continue.”
Customer: “I can’t find the ‘Any’ key.”

Customer: “I keep getting inappropriate pop-ups on my computer and don’t want my wife to think that it’s me.”
Advisor: “I will remove them for you.”
Customer: “How do I get them back when she is not in?”

Customer: “I met a man on the internet, can you give me his phone number?”

Advisor: “You have spyware on your machine which is causing the problem.”
Customer: “Spyware? Can they see me getting dressed through the monitor?”

Customer: “How do I change channel on my monitor?”
Advisor: “Your monitor won’t have channels like a TV.”
Customer: “But I was watching the internet channel the other day and now I just get the word processing channel.”

Advisor: “Can you click on ‘My Computer’?”
Customer: “I don’t have your computer, just mine.”

Customer: “My 14 year-old son has put a password on my computer and I can’t get in.”
Advisor: “Has he forgotten it?”
Customer: “No he just won’t tell me it because I’ve grounded him.”

Customer: “I have lost my work.”
Advisor: “Let’s see if we can get your documents back for you?”
Customer: “You don’t understand, I’ve lost my job and I want to get on to the internet to find a new one.”

Customer: “My internet isn’t working”
Advisor: “What modem are you using, is everything connected up?”
Customer: “No I haven’t taken the computer or the modem out of their boxes yet!”

BT’s Home IT Advisor service gives customers a single point of contact with a team of highly trained advisors dedicated to providing comprehensive support for customers’ PCs, networks, applications and up to 20 devices for the home. For more information, go to Services are available from £9.99 per month for a subscription to the service, or £25 for a Pay-As-You-Go Service where callers pay per incident.

BT claims to have resolved computer problems for 150,000 callers since the service began in March last year.

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