Virgin Media Raises Support Call Prices To 25p
Posted: 12th Jun, 2007 By: MarkJ
Customers of Virgin Media have a lot of reasons to be angry with their provider (vanishing TV channels etc.) and todays news that telephone calls to the technical support department will now cost 25pence per minute won't help.
The change will take affect from 1st July next month and are being blamed on a surge in "general enquiries" as opposed to true calls for help. Presently the provider charges a standard local rate fee.
To be fair some ISPs charge a lot more than 25p, but nobody likes having to pay extra. Hopefully it brings some tangible improvements, rather than merely capitalising on a high call volume.
The change will take affect from 1st July next month and are being blamed on a surge in "general enquiries" as opposed to true calls for help. Presently the provider charges a standard local rate fee.
To be fair some ISPs charge a lot more than 25p, but nobody likes having to pay extra. Hopefully it brings some tangible improvements, rather than merely capitalising on a high call volume.
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