The latest YouGov survey for uSwitch has revealed that over a quarter of all UK broadband customers are unhappy with their service. Further more; the level of satisfaction has dropped by an average of 10% since the previous survey in March 2006.

Last year’s introduction of "free" broadband and any problems that ensued have a lot to answer for, but there are other reasons too:


uSwitch.com sighted the growing frequency of connection problems and service interruptions as being among the biggest reasons for a fall in satisfaction levels. Thankfully some ISP's have improved, with PlusNet seeing a surprising turn around over last year to come top with a 78% satisfaction rating.

The same can not be said for others, with Orange continuing its hold at the BOTTOM of the pack on 65%, closely followed by TalkTalk on 69%. Tiscali wasn't far off the bottom either, although it's home phone service managed to do a significantly better job with 87% of customers satisfied. Meanwhile Sky tied with Virgin Media for 76%.

It had been hoped that Ofcom's new broadband ADSL migration code (MAC) rules would cause ISP's to improve service quality through a fear of customer loss. Unfortunately this does not appear to have transpired, yet.