The results of Point Topic's 4th 'Consumer Survey' are in and there's a surprise in the mix for two of The Carphone Warehouse's ISPs', TalkTalk and AOL UK. During December 2006 TalkTalk and AOL averaged 13.6% very or fairly dissatisfied customers; in June 2007 this had dropped to just 9%.

Sadly The Carphone Warehouse stands alone amongst the top 10 for improvement with overall Internet user satisfaction levels remaining static (77% very or fairly satisfied) for the 6 months to June 2007:


Customer satisfaction with broadband ISP's took a sharp fall during 2006 and most other surveys have highlighted a similar trend into 2007 despite Ofcom's new migration rules.

Hopefully Carphone's improvement will continue and we'll see other ISP's begin to concentrate more on service and support quality in the future.