Wanadoo LLU Problems Continue
Posted: 07th Apr, 2006 By: MarkJ
Reportedly some of Wanadoo's broadband customers, which were left without Internet access when the ISP migrated onto its new unbundled (LLU) platform, continue to be stuck without a connection over one month later!
The matter was first raised in February and we last reported on it during March (HERE). One customer has also setup a consumer site to help:
"Effectively it's Wanadoo-related. We're not breaking it down into individual suppliers," said the Wanadoo representative. "We're working with third-party suppliers to rectify issues as and when they occur."
Wanadoo is aware of WanadooProblems.co.uk, and said it would endeavour to rectify any problems experienced by its customers.
"We have picked that up. We're looking to contact the individual to find out the particular problems he had. We investigate each individual complaint as it happens.".
ZDNet goes on to report that Wanadoo is prepared to compensate any customers experiencing extended problems. No doubt such users would rather just have their Internet connection back first.
The matter was first raised in February and we last reported on it during March (HERE). One customer has also setup a consumer site to help:
"Effectively it's Wanadoo-related. We're not breaking it down into individual suppliers," said the Wanadoo representative. "We're working with third-party suppliers to rectify issues as and when they occur."
Wanadoo is aware of WanadooProblems.co.uk, and said it would endeavour to rectify any problems experienced by its customers.
"We have picked that up. We're looking to contact the individual to find out the particular problems he had. We investigate each individual complaint as it happens.".
ZDNet goes on to report that Wanadoo is prepared to compensate any customers experiencing extended problems. No doubt such users would rather just have their Internet connection back first.
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