BT Forces AAISP To Delay 24Mbps Broadband Launch
By: MarkJ - 28 August, 2008 (8:54 AM)

Small UK ISP Andrews & Arnold (AAISP) has been forced to delay the launch of its 'up to' 24Mbps broadband ADSL2+ services by several weeks into September due to an unusual problem with BT's ordering system:

The launch of our ADSL2+ services marks the first milestone. It means we can move around 5% of customers to the new 21st Century network connection we have in Telehouse, and a programme of upgrading customers as each exchange is upgraded. It means the older BT Central links are less heavily used as a result and gives is some room to grow. This will coincide with new tariffs for customers on the new link and the launch of our new professionally designed web site. We are even considering a marketing campaign!

Sadly this has been delayed by BT. We have the links to BT and the equipment we need in Telehouse all ready. We are paying BT for a non-trial service now. However BT still do not have the ordering systems in place, so apart from a dozen or so traillists we simply cannot use the new network yet! We had planned to "launch" 1st September but it looks like some time during September now. The triallists go on to normal billing 1st September.

However, we do now have firm plans for the pricing for the new services, with a view to reducing prices even further when we get to the second milestone.

It turns out that the problem causing all this delay relates to BT's ordering system having trouble interpreting the ISPs name, specifically the character & in 'ANDREWS & ARNOLD LTD':

MPA should recieve "&" instead of "&" in the string "ANDREWS & ARNOLD LTD", i.e correct xml to MPA should be "ANDREWS & ARNOLD LTD". This & in "ANDREWS & ARNOLD LTD" is causing the parser to fail.

AAISP's Blog Post also includes some additional information about the problems they've had with closing existing BT Centrals to save money, an issue we’ve seen echoed by other ISPs too. Credits to Thinkbroadband for spotting the news.


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