By: MarkJ - 09 November, 2008 (9:25 AM)
Orange (France Telecom) is to bring its offshore call centres back from India to the UK as part of efforts to improve customer services. The move is part of last week’s announcement, which saw the operator scale back its broadband rollout and set aside plans for an Internet TV (IPTV) service (original news):
Customers will no doubt welcome any improvement to customer services and Orange’s renewed focus on bringing existing products back in line with expectations.
Tom Alexander, chief executive of Orange UK, told The Independent: "My aim is for Orange to be renowned for offering the best customer service – not just in mobile but across any industry. To do that we need in-house teams who can react quickly to the market and understand the changing needs of our customers. That's why we are bringing back services from overseas."
Customers will no doubt welcome any improvement to customer services and Orange’s renewed focus on bringing existing products back in line with expectations.
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