We have concluded that there are reasonable grounds to believe that Prodigy has failed to comply with these obligations and have issued Prodigy with a notification under section 94 of the Communications Act 2003 (“the Act”).

Specifically, contrary to the requirements of GC14.7, the notification sets out evidence that Prodigy failed to comply with adjudication decisions made under the dispute resolution scheme and failed to pay the costs of those hearings. In addition, Prodigy has failed to maintain membership of a dispute resolution scheme.

Having investigated complaints made to Ofcom by consumers over a number of months, we have also set out evidence of Prodigy failing to provide migration authorisation codes (“MACs”) to some of its customers within five working days of receiving a request from them, and in some cases failing to provide MACs at all, contrary to the requirements of GC22.