Complaints about ISP Tiscali UK are nothing new, although over the past couple of weeks there has been a significant increase. Today’s update has pushed the providers total past the 100 complaints mark to 119 (since the start of this year) - 'ISP Complaints' page.

We had hoped that the drop-off in complaints towards the end of last year might have signalled an improvement but that does not appear to have materialised. Instead customers are still being plague by the same old performance, connectivity, billing and support problems. Several samples of this week’s complaints’ have been pasted below:





We noticed that some of the complaints appeared to show a pattern of connectivity problems, which may or may not be to do with Tiscali's seemingly endless platform migrations. There was also an outage at the West Wickham exchange during the week, although that only applies to a tiny fraction of the complaints, many of which appear to be long-running concerns.