Home » 

UK ISP News Archives

 » 
Sponsored Links

Ofcom Introduces Openreach Incentives to Boost Quality

Posted: 20th Mar, 2008 By: MarkJ
The Telecommunications Adjudicator (OTA), Peter Black, often points to failings in BT's Openreach division, which was setup to "ensure that all rival operators have equality of access to BT's own local network".

Now Ofcom hopes to encourage an improvement by introducing a new package of "incentives", which will require Openreach to compensate all communications providers (including BT) where it fails to provide and repair services according to agreed targets:

The rules require Openreach to:

  • pay compensation proactively without any need for Openreach customers to make a claim should a fault be fixed late or a line provided late;

  • pay every time service or quality falls below the contractual threshold instead of paying out against performance stated as an ‘average over time’;

  • continue to pay compensation each time problems persist up to a capped limit; and

  • for local loop unbundling, pay additional levels of compensation for failure to activate ‘live’ lines at double the current amount.

The package of measures follows concerns raised by telecoms companies that Openreach was not sufficiently focused on meeting the needs of all of its wholesale customers. In particular, other communications providers were concerned about the time and complexity involved in claiming compensation resulting from a service failure.

The new measures relate to wholesale line rental, local loop unbundling and wholesale Ethernet services - taking full effect from 20th June 2008. ISPs that have seen some broadband customers left in broadband limbo during migration from a BT line to an unbundled connection will no doubt be pleased with the move.
Search ISP News
Search ISP Listings
Search ISP Reviews
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £24.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £15.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5467)
  2. BT (3505)
  3. Politics (2523)
  4. Openreach (2290)
  5. Business (2251)
  6. Building Digital UK (2233)
  7. FTTC (2041)
  8. Mobile Broadband (1961)
  9. Statistics (1778)
  10. 4G (1654)
  11. Virgin Media (1607)
  12. Ofcom Regulation (1451)
  13. Fibre Optic (1392)
  14. Wireless Internet (1386)
  15. FTTH (1381)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules