Breathe

I ended up with Breathe as an ISP after they took over ZetNet.

I was without eMail to my own Domain for 3 months and had no access to Support. None of the previous Support numbers or contacts were "manned" and only limited replies were received to any of the Breathe Support contacts.

I didn't even receive a reply to my cancellation notification, until I requested a Mac code.

Then the Mac code was held hostage on the claim that I Owed them for the next 30 days Service as they had not received my cancellation (30 days notice etc. ect.).

My Domain is still being held Hostage for the same Reasoning, 9 months after cancellation.

Awful, Awful company.

Many reading this site will know that Breathe have taken over Zetnet, a previously reliable and trusted ISP - with disastrous consequences.

I am a now ex-Zetnet customer who has never before written an online review but feel I must say something about the shocking performance of Breathe following their takeover of Zetnet.

Before finally migrating, I experienced over a month of no email (on my own domain, managed by Breathe) followed by overbilling and finally the frustration of trying to have a fault diagnosed that left me with no broadband for 2 weeks during which time having spent literally hours on hold to cusomer services at Breathe I finally migrated to Fast who had the problem resolved in 24hours following the migration.

Breathe customer services line has a queuing system that only allows a 15 minute hold time - if you are worse than 2nd in the queue, forget it - you will be cut off before the call is picked up (after which time you have thrown £1.50 down the drain).

I could not possibly more strongly recommend that you do not choose Breathe as a provider until such a time as they have sorted out their problems and got their act together.

Breathe have single handedly destroyed their most recent acquisition, Zetnet in a matter of a few weeks. They have no customer support, their service is at best erratic and their public statements are laughable.

Under no circumstances should you think of using Breathe as an ISP. If you are with them then heaven help you!

Breathe bought Zetnet and precipitated the fiasco that has recently led to ourselves and many others losing our email for over two weeks.

The only way to access customer support is through an expensive 0871 number and they couldn't help anyway.

No one in senior positions at Breathe seems to bother to respond to email complaints.

I suggest you keep away.

Do not use this ISP..... they have an abysmal service - they have just started administrating/buying out Zetnet, with disastrous consequences for zetnet's customers. Check the forums......
If there was a rating of '0' i would use it... '1' is too good to describe Breathe.