Demon Internet

demon internet were great... then, they became rubbish, to be frank!

 

work in it - know how internet connections work and should work, perfectly able to diagnose a problem and usually right about these things, as it's my profession.

 

managed to diagnose that there was a problem with demon routers, which was dependant upon the time of day (after 13:30, don't bother trying to work in my area, if you're with demon, seems to be the general theme!).

proved this to demon with tracerts and ping stats for affected routers, both from my connection, and from several easynet colo connections (100mpbs into the easynet backbone), and also, indeed from another independant isp...  did demon care? no, they blamed bt, even after a highly professional slating to the highest available levels, with call backs from god knows who, only that they didn't give a monkies, nor did they have the slighest comprehension of anything it related ;-)

 migrated to sky as i'm in their llu'd area... line speed much faster (demon lied about the limitations of my line, clearly!), real bandwidth much better - even higher than i pay for, which is nice! activation swift (an outage of just 20 mins just after 11pm at night), router preconfigured properly - basically, demon suck a great deal these days - they once pioneered the way, now they are thus, they are crusty!! 

Have to say that I have been with Demon for several years now and trouble I have had with the actual net provision has been down to the BT line and not Demon.



Have had some mail downtime due to them but hey it\'s not a perfect world out there and the problems with mail were fixed in what I would say was a reasonable time.



Value I marked down because of there customer support.......

Sadly, Demon no longer provide a reliable service. Their Technical Support, which used to be wonderful, has gone abroad and if your problem or query is not on their script that\'s the end of any Technical Support.



Recently we have had no incoming e-mail for long periods on at least four occasions in a two week period. This affects our business and reluctantly we are looking for an alternative ISP.



The real complaint is that Demon no longer care about customer service and are very bad at communicating problems accurately and promptly to users.



I would not recommend Demon as an ISP.

We\'ve been Demon customers for two years. We are moderately heavy users, we are online every day, and we\'ve never noticed any downtime. Although the service has been a little slow at times, we usually get 2.5-3.5Mb downloads which is above average for our area (according to speedtest.net).



On the downside, the initial connection of our line took two weeks, and we initially got only 300Kb downloads. We had to wait another two weeks for it to speed up (they do warn you about this).



This year we\'re moving house and I will not reconnect to Demon, because I want something faster. I do recommend them though for their highly reliable service.

If you want decent speed, and an ISP that cares about customer service, my experience is that you should avoid Demon at all costs.



Demon used to be so good - now they just don\'t seem to care at all. Low speeds (connecting at a quarter of what it was originally connecting at) have continued for weeks, but all demon can do is blame BT. And they won\'t even do anything at all unless you contact them on a premium rate 0871 number. Emails are useless, as is the \'chat\' option they offer. All they want is for people to ring in on the 0871 number to add to their profits because of the cut they take from the calls.



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