Demon Internet

I was a Demon business customer for a decade, dialup then DSL.

I couldn't stand the thought of another tussle with Indian call centre-type tech support when challenged about lacklustre DSL performance.

Truly unmetered usage allowances in the past sound great, but they are of course unsustainable, have led to a free-for-all and performance quagmire that is the logically inescapable outcome in my opinion.

Demon's management need sacking. An earlier poster said the company was stuck in the nineteen nineties, which is spot on. The name is now too tarnished too be salvageable. demon, once a great ISP, in a sense never made the transition from the dialup era to DSL while evolving as demanded.

After being loyal to them for far, far too long I simply left. I moved to AAISP, bliss, and lived happily ever after. I also evaluated Zen for an extended period.

So sorting out your problems with Demon is easy: just move to AAISP. That's it.

(the star ratings I have given apply to the business grade ADSL service only. The consumer grade services are rather different in performance, usage limits and cost.)

I've been with demon (just left them) for over 11 years, for the most part it was OK apart from the support. Being told to reinstall windows xp to fix an access problem, when the modem was telling me that adsl was not available on the line was something I encountered more than once.

I had a requirement that involved moving a web site I had hosted with them.

So, I spoke to them on the phone, filled in the documents they emailed me documents, sent them to the email address they had indicated and went on holiday. Big mistake. They don’t seem to do email very well. I think that is a bit sad for an Internet Service Provider…

When I got back two weeks later, nothing had happened. Several emails later, nothing had happened. A phone call that involved being redirected around their indian call centre to several people came up with the great plan that what I needed to do was to send it to the same email address again, and to a couple of other internal email addresses “just in case”.

Done I thought. The transfer kicked off, and went smoothly. Then I received a bill for the nest year of the cancelled service. The faffing around trying to get them to acknowledge emails had pushed the process so far forward that it breached their 30 day cancellation notice period. I.E. I’m getting charged for their abysmal admin.

In theory I should get some of this back; I was assured by the call centre person when I queried this. I await with baited breath the result.

Customer.service@demon.net >> /dev/null

Having been with Demon since they first started and when they they were truly excellent, their service has now deteriorated to such an extent that I feel I have to leave them.

The technical support from India is useless. Promises of resolution for problems are consistently broken. The download speeds have dropped to dial up levels, even on a good ADSL2 connection. The price is high and they just don't seem to care about their customers at all.

Appalling interaction with their customer service. They seem to have a customer billing back-end that all too readily loses letters that you have sent them.

Expect to have to use expensive registered post to be able to trust they'll acknowledge your communications.

Very disappointing.

Demon a couple of years ago used to be one of the fastest ISP'S around now to get fast speeds you need to complain every week they tweak at few settings at there end and you have a resonable speed once again but after a couple of days it just drop's back off again
it's time for a change for me