Tiscali

I have not got good news for you either!

Since September 2007 (!!!) our line has been disconnected on a regular basis. Especially on Thursdays, Fridays, Saturdays and Sundays. Although it works fine for hours suddenly the disconnection kicks in - usally in the evening. Then it stops working for 1 minute, 2 minutes, 10 minutes, etc. .... following that it connects again, disconnects again, connects again.......well, and sometimes this keeps on happening for longer than 24 hours, depending how quickly the Tiscali tech guys react.

Tiscali keeps on promising to fix the problem, but there seems to be no improvement.  To be 100% accurate, there was a little improvement as in September and Oktober 2007 I hardly could use the service! Back in 2007 the disconnection was for a much longer period.  Whereas now it disconnects and connects every minute. 

What makes it even worse is that it took us a very long time to be taken seriously and that Tiscali actually started looking at this problem. Also,  I have never received a credit for the service I paid for but which could not be delivered. 

Considering the fact that it has been for the last 10 months, I would not recommend Tiscali if you want a reliable broadband supplier who cares.

I will keep you posted on their progress.

 

 

 

 

Hi,

 Having just stumbled upon this site, I thought I'd add to the list of negative reviews of our most dearest of ISP's, Tiscali.

 In October 2005, I entered into an agreement that obligated tiscali into providing  me with 2mb unlimited broadband.  This service was given, with little difficulty at first, up until June 2006.  Being a student at the time, and starting holidays at that time of year, I had quite a lot of free time on my hands, so I spent it playing games over the net.  Having asked if this would be a problem with my "unlimited" connection with Tiscali, I was told "No, it is perfectly fine".  

 Two months pass, and the problems started.   Without notification, my connection was  restricted.  This limited the download speed to 5kb/sec maximum, and 3kb/sec average.  Worse than dial up!  Cue 3 months of dialogue between myself and the call centre in India, with neither of us knowing what the problem was.  After that 3 months, I called up the 0800 number on their website and spoke to an English speaking person.  I let them know what my thoughts were, and they told me that the reason for the problems were for the abuse of the fair usage policy (15gb is fair, nothing more than that etc etc), and having gone above that limit, Tiscali restricted the usage of my line without notification.  This is on an "unlimited" service.  Rather contradictory.

So without further ado, I requested my MAC code.  I recieved it over the phone within 3 days, and headed off to BT.  Been with them since november 2006, with nothing but problem free internet service. 

 Thinking of Tiscali as your broadband supplier?  Think again, I urge you.  If you don't, you'll regret your decision.

As a small business relying on a fast and steady broadband services a year ago, we decided go with Tiscali, as they claimed they had a UK technical support team.  

During this time we have had a number of problems and every time we contacted their so-called technical support services, we get the "pleasure" in speaking to someone in India whom often appears to have a limited grasp of English.  Even worse, their technical ability seems to be what is on a script. 

Then we find out that 8mb package we thought we were on was actually a 2mb package.  Stupidly we ask them to upgrade us to 8mb.  Now, nearly 3 months later we find we have been charge for the upgrade but haven’t received it.

When trying to contact Tiscali's business billing team to get this amount refunded, we find that Tiscali doesn’t have a business billing team and hours are wasted on the phone.

So do not bother with Tiscali if you do rely on the Internet for your business. 

Ok, this seems to be consistant, as even i am getting to the point i am getting fobbed off by Tiscali.

You would expect, from a fairly huge isp, that they could at very least come up with a customer service to rival anyone...even AOL. But no, instead we get call centers from all round the world, reading off a premade script that dont offer anything.

Here's my problem: I am, or was with Tiscali...no great deal there, but a few times, ive had speed problems, and playing online games, like warcraft and others, you can't afford speed drops. Especially in a battle.

Apart from that, thier billing, well...if you can call it that, seems to enjoy the fact they can mess you about. I got disconected one month, for " not paying"..when i clearly settled the account and paid it in full and up to date. Ever since then, i've been on "limited" service at various time.

Paying for a so called"unlimirted" and getting limited is highly contradictory and sort of misleading the public.

Anyway, i tried to migrate...and aparently i can't..because i took the phone line, calls and broadband package from them. So what i have to do, is call BT, get them to take the line back, then cancel the account at Tiscali. What a carry-on just to get a new isp.

DO NOT transfer your phone line to anyone else, it's a nasty experience to get BT to get it back if there are any problems. To start with BT said it couldn't come back, then Tiscali saying they dont own it and wont fix the line, and finally BT sayoing I had to get a new line.

I thought sod this and went to OFCOM, that soon sorted this mess out:)

So to recap...Tiscali are very poor for an ISP, BT will complain if you try to brin your phone line back to them from Tiscali, and Tiscali above all, dont care and will treat you like dirt if you so much as want to move.

I was with Pipex for 6 years, and thought the service was good.  Then they were bought by Tiscali, and in February I was transferred to the Tiscali network.  This is when the problems started, with a month without service.  It took numerous calls to their customer support and many conversations with people who clearly just read from a script they don't fully understand to get to the fact that I had been 'transferred'.  Even then they said it would take 21 days to fix.  Then they screwed up my account and sent me threatening letters on a regular basis, threatening to disconnect me from a service they were failing to provide.  Bear in mind this was all their fault.  To add insult to injury they charge 10p+ per minute and on average put you in a queue for 15 minutes each time you ring.  To date I've spent around £40 to be told different stories by people who seem to have had no training at all.  I finally decided enough was enough and asked for a MAC code.  The code they gave me turned out to be invalid.  Guess what - another 15 minute call (£1.50) to get another one, which still hasn't arrived.  They have also ignored 3 written complaints over this period.  Tiscali are clearly making money from constantly screwing up and forcing me to ring their premium rate number, and from preventing me from taking my business elsewhere by failing to provide the required MAC code.  Steer clear.