Tiscali

TISCALI DOES ITS BEST TO EXPLAIN TO THE CUSTOMER IF THERE ARE ANY PROBLEMS IN THE ACCOUNT.. THE CUSTOMERS JUST DON'T WANT TO LISTEN.. IT IS ALWAYS THEM THEM THEM.. THEY DON'T WANT TO HEAR EXPLANATION BUT INSTEAD THEY WANT TO CREATE THERE OWN EXPLANATION.. AS IF THEY CAN.. YOU KNOW WHAT!? CUSTOMERS CAN'T EVEN UNDERSTAND THERE OWN BILL!?

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Avoid Tiscali at all cost!
I used to be a happy Toucan customer until Pipex/Tiscali acquired them.
It's impossible to find anyone in the company at management level in the UK who is willing to take any responsibility, they are all hiding for obvious reasons.
I have waited 20-30 mins for answers from their customer services only to be given other numbers to call. They deleted all the usernames and passwords for Toucan customers so could not access account info. They stopped my direct debits and then closed the services, it took 2 days of calls to get broadband running and voice is still barred!!! Gr! Grrr! All call centres are in Estonia, Pune India and Manila and they stick to their standard script.

I read yesterday they are close on bankruptcy, the deal with Sky fell through and they are trying to reshedule EURO€500m of debt. Many employees have left the company in the UK, not surprising. Avoid Tiscali at all costs, they treat customers like dirt! I've already requested my MAC code.

Bulldog/Pipex/Tiscali are the worst ISP/company I have ever had to deal with. Still 6 months after I have cancelled my account, they are sending 2 letters per week demanding £25 and threatening legal action, despite the last time me calling Malaysia/Hong Kong/India or wherever their call cente is, a supervisor telling me they in fact owe ME £7 and I would receive a cheque and a letter of apology.

1 month later, and still no Cheque/apology letter.

During my unfortunate time with the ISP they also made another accounting cockup and "stole" £500 from my bank account. I say "stole" because after sending me a sheepish email they gave me the money back and £50 by way of an apology to cover my bank charges.

Speed is no better than anyone else/price isnt particularly competetive either but it has to be not only the worst ISP I have ever dealth with, but the worst company.

Sign up at your peril !!!! (dont say I didnt warn you...)
Services = 0 (more of a dis-service)
Support = 0 (like a man with no legs who's just had his crutches re-possessed)
Speed = 0 (no better than anyone else but giving em 0 cos I can!)
Value = 0 (as -infinity wasnt available)

since changed to a proper ISP o2 (bethere). fantastic support, even out of hours and great speed.

DO IT! Cancel your account, better still NEVER SIGN UP

WOW,

My Dialup I mean Broadband IS SUPER QUICK!

I gets a great download speed of 24kb/s if i am lucky!

Tiscali are the best internet service provider i have ever come accorss, The support is amazing! Congratulations Tiscali, If you were the only man running you would come in secound!

For The Speed can you add -999999999 just for the sake you have tiscali on your review sit.

Thanks,

I don’t even know where to begin on this one...

I don’t normally write reviews but thought I should save man kind (the world thought the nuclear bomb was the worst thing created, they clearly did not use Tiscali as an ISP)

I signed up for Tiscali and gave them a MAC code from my existing ISP for a smooth switch over…In a nut shell 6 weeks on and still no internet!

I went with a business package because it comes with unlimited download and static IP address which I wanted to use, to-date they have issued me with god knows how many IP addresses and they are all either corrupt or blacklisted for some reason…There technical support are overseas so it everything takes a million times longer because you have to s-p-e-l-l everything out for them so they understand. When they do understand they normally say “sorry sir I don’t have the technical skills to assist you, I will arrange a call back” – to which no one ever calls back! I just called technical support again for their DNS settings and the reply I got was “what do you mean DNS, we are an ISP” – If the ISP don’t know what DNS is what hope is there for anyone else…

The customer service team in the UK are a waste of space – thing they got them in so they can have a UK presence! I am 6 weeks into a 90 day contract and nothing! I even wrote to them 3 weeks ago and they have not replied (not even a holding letter)… For the love of god..dont use Tiscali, you will be climbing the walls within days and be thinking – that review I read (this one) was right, they are really are hopeless..

Thanks

B

(PS…I just typed a letter and put it on the back of a snail in the garden, £1000 says it gets to Oz before my Internet is working)
I would have given zero's for Services, Support, Speed and Value but there is no option!