Vispa

Not a happy bunny!!

I reluctantly got transferred to this service when my previous ISP closed their doors. I was promised unfiltered access (as with my previous provider) but with a peak usage cap. This all sounded fine but considering this promise, i find it intriguing that my download speeds are limited to 25kbps up until midnight when the instantly improve up to around 6Mbps. No throttling or traffic shaping? I think not!!!

Their customer service is also very poor - unfriendly advisors (term used loosely) and pathetic opening hours.

My connection started to have problems at the beginning of December, dropping the connection, running slowly, that kind of thing but I put that down to usage and the run if the mill ups and downs of internet connection. Eventually by the 10th though the connection had died all together.

I left it over the weekend as they're shut and don't answer support emails and called Monday morning when I was told that I'd been swapped over from the old 8mb connection to the new 20mb connection, without asking for it or being told it was happening. I'd also received a bill for £30 for cancelling my connection with them, which was removed as it had got put on by error due to the switch, not the most reassuring thing in the world but hey.

I was also given a list of instructions about the new connection, how I should never turn my router off because that slows the connection somehow.

My slow connection ran at 2.9mb which is fine for my needs, on the new fast connection I was getting 1.4mb.

Until Tuesday afternoon when it crashed and burned again. Another call and a BT man was sent out to look at my socket and line on Thursday. He replaced the box in my house then when that didn't fix it, spent Friday morning doing something at the exchange. Eventually, it worked.

Saturday it stopped working and didn't work for the whole weekend. It's spasmed into life every now and then with at most a download speed of 0.9mb.

Even that was too much for it and on the 24/12/2012 it stopped altogether. No-one is in over Christmas but being as no-one has answered any of my emails from 3 weeks ago I don't see it being because of the holidays.

It's a good job I'm unemployed and have the time to deal with all this really.

In general I'm not happy I was "upgraded" without notification or question and I'm not happy with the lack of email responses. Talking to Adam on the phone there and he was very nice and helpful. Sadly, the rest of the company doesn't seem to care as much as he does.

I'll post further when/if this is resolved

Complete rip off merchants - been with them for 10 years on a 2GB package £17. Suddenly noticed I was being charged £50 - for excessive data. On further investigation, I find this has been going on for 2 years!! Vispa actually have a 10GB tariff for £17.95 - but have been charging me up to £55 per month for far less than 10GB. Okay - I should have checked or noticed before - but I didn't. Vispa staff were arrogant, rude and extremely unhelpful.
Recently email has been impossible to access - staff were unable to fix.

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I joined Vispa a little over a month ago and they have certainly made an impression on me. Great, friendly customer services.

I have recently migrated to Vispa from Plusnet and I am more than happy with all aspects of Vispa. Their support people are very helpful which is just what I need.

I am using the new FTTC broadband and I was informed that my line would be able to have 27MB. After the engineer came, I immediately ran a speed test. 32MB!

It's been almost three weeks now since I had FTTC installed and the speed is pretty much constant with the odd blip around early evenings where it can fall to 25MB (ish).

The only niggle that I can find is that Vispa don't have a referal program like plusnet but im told it's coming soon.

I would certainly recommend Vispa and FTTC to anyone who can have it.