Vispa

First off, I have no complaints about speed. Always got full 8meg day or night. Only live 400m from exchange though, so wouldn't expect anything less.

They have UK customer call centers which is really nice also.

Having gone with them for being rated so highly, they are a joke.

Far too expensive for capped packages

Peak hours are a joke. 8am-12pm is not uncommon, but over the weekend??! So 8am on a Sunday morning is busy? Do me a favour!

Their 12am is GMT ALL YEAR! So when it comes to BST the 'peak' time, it is actually 11pm.

But the worst thing by far is what they think your usage rates are. Every month, despite my calls to look into this, they constantly had my usage rates wrong. They have hourly, daily, and monthly charts and NONE of them add up to show the same amounts. Example,

Monday daily total = 3gig usage,

but if I look at the hourly amounts used they add up to only 1gig usage???! But what did I get charged for? Yep you guessed it, the higher daily amount.

At the end of the month, add up the daily amounts, and they are different to the monthly totals!!

Total BS and the worst ISP I have ever used and my previous ISP to them was BT!

Avoid like the plague if you don't have an LLU exchange.

Have moved to Vivaciti and for 3 months have never used more than 5 gig peak in a month.

For the first time in a while, Vispa had a problem with their network yesterday which seemed to have caused my ADSL to not work for twenty minutes or so.

I was quickly updated via their facebook status as to what the problem was with an ETA for when it would be resolved.

Their twitter & RSS feeds also seemed to be updated at the same time ?

Show me an ISP that keeps its users informed like this!? Very very well done Vispa.

Normally I would have started to play with my settings and make it far worse.

Worth every penny.

Very happy with the level of service from Vispa Internet. Customer service seems to be up north which is way better than off-shore support.I have been a customer for almost a year so I can safely say "well tried and tested"! The only thing I would say is that their customer forum is a little on the quiet side.

I have recently signed up to vispa and i have to say that i am more than impressed especially after my previous experience with my last isp.

comms are supperb, it does what it says on the tin and they answer the phone after a few rings!!

I first signed up for Vispa’s broadband back in 2007 and ever since I have never had any issues that would cause me to up-root and leave.

My speeds are perfect but they did slow down in Jan/Feb, but I soon learned this was because they were due an upgrade.

Everything’s fine now and they have just upgraded me to 24Mb – Well 14Mb!

I would highly recommend this ISP if you are like me and need that extra bit of TLC!