Naims

Moved to these guys after Vispa went cack. My max speeds is 2.5mb-2mb, i get this constantly in a highly congested exchange and there is no throttling when i download torrents. Would recommend to anyone willing to pay a premium for a good service.

Very helpful. I would recommend this ISP to anyone. Constantly good speeds

I chose this ISP on the basis of positive reviews and really tried hard to like them.

1. Very poor response to my enquiries for service requiring multiple emails and calls to have someone contact me. I perservered until I spoke to someone (my first mistake).
2. I gave them benefit of doubt and paid connection fee and first months service (second mistake).
3. Had a few minor issues with actually getting line connected, probably as much BT as ISP.
4. Service did tend to drop every day and need resetting, again not sure if BT or ISP fault.
5. About 5 days into service I received a nasty letter that the service would be disconnected if I didn't sign their direct debit within a few days.

Now, given I had just paid them about £80 and still had over 3 weeks fully paid service to run I was pretty upset about this and contacted them. The excuse used was this was an Entanet policy and the paperwork took time to process. At this point I decided enough was enough and opted to cancel. I then faced a protracted set of emails and calls to ensure that I received service and/or some credit back. Overall I lost out both financially and on loss of connection and certainly would not reccomend this provider based on my experience.

I don't have a complaint about Naims themselves - so far all correspondence has been prompt and accurate. However, fundamentally we are paying Naims for solid internet access and they are not delivering on this. It's not Naims' fault - Entanet are currently messing around with a new traffic shaping system that makes the connection highly unpredictable.

For example, the IP profile for my line is 7150 and since the introduction of the traffic shaping system, I think I've managed to get the max speed of my connection once, for around 5 minutes. The average speed I get is ~2048kbps, and sometimes as low as ~512kbps. This occurs even during the metered period of 8am to 8pm, when I would expect most people have file sharing applications off.

At the very least, within any particular 30min period the speed doesn't vary much and the latency is still low, meaning it doesn't interfere much with playing games. However, downloading new games off of Steam (e.g. Empire: Total War, which was 15GB) is often a slow, painful experience.

Anyway, unfortunately what this boils down to for Naims is that the internet access they provide is significantly poorer than the customer service and support they provide. The end result is average to mediocre value for money. I feel sorry for Naims, from what I can see the situation is largely out of their control.

Moved from talk talk to naims and was very happy with their service . migrated without a problem. Only issue i did have with them was a line fault which was BT's , they did numerous line tests for and troubleshooted me as throughly as possible. There UK customer service is second to none , all UK residents and all have good knowleadge.The service and speed is also good. I ahvea 8mb ADSL max line and getting 800kb/s. Im moving away for one reason and that is the usage , tehy have moved there off peak times to midnight which is inconveiniant for me. but over all good service 8/10