ADSL4Less

Been with ADSL4less for a while as soon as i went with them they cut me off as i had used my 1GB as they say but I had payed for unlimited. I have now asked for my emails to be sent to my mobile phone, what a problem they do not know how to do it gave me all the wrong information I have spent hours on the phone only to get indian people saying sorry.
I asked for a UK office and was given Gosport Court on Landsdowne road in Chelteham, as i was in Cheltenham I decided to look them up and guess what they do not exist here there is not a gosport court on or near Landsdowne road but there is a large police station who did not know of any address. they refused to giveme a map code until I insisted for one as it is against the law not to issue one.
As I migrate on the 1st of the month they say i have to pay for the whole month. They now say there is an office at 24 Gresswell street in London next time I am near I will check that out as well, they refuse to call you back and it cost a fortune to ring them 2 calls at 29 and 38 minutes just today, needless to say I will pursue this issue further but would say to stay well clear of them.

Rod

For the past 20 months we have been with ADSL4Less and had a great experience. However once we had a problem that was it. Support has been patchy at best with all queries being turned into a BT problem; result? We must pay for an engineer to visit. Until this incident all was fine and rosy now we have no internet and ADSL4Less are trying to pass the buck.

Basically you may get a good service from these guys just don\'t expect much if you get a problem.

We\'re migrating to Titan ADSL, thank OFCOM and consumer pressure for free migrations.

I was having intermittent connection problems towards the end of last year. Having been kept on hold for ages the first time I\\\\\\\'d contacted support - back in 2005 when the broadband was put on - I was hesitant about calling them again to get things fixed. ADSL4Less answered the phone quickly and I talked to them for only about a minute @ 10p a minute. They rang back after doing their own tests, rang again to find out when I would be in for a BT engineer to check the line, and called me once more to confirm the date and time. Pretty good stuff and I benefitted from some insight into how to avoid the same problems in future.

Where can I start?



Well the price looks good, but dont let that fool you as you will be spending most of the time to the call centre, which is run by inept people who must be told to put people on hold to get more money out of them.



\"Just getting my details\" is their catchphrase,this took 4 minutes a time, so frustrated I hung up and rang again only to be on the phone with the same person....4 TIMES!!! I regraded my account on-line.... didnt work, so I rang them, they took my extra money.....still no upgrade been 2 months now.



They had been \"in talks\" with bt as my connection kept on dropping, waited for an engineer...nothing!



DO NOT USE

I\'ve been with adsl4less for nearly two years, I pay for 512K and that\'s what I get, and it\'s unlimited.

Only problem I\'ve had was when my credit card ran out and that was quickly resolved.

Never seen or noticed any downtime, modem can be slow to connect - easy I leave it on!

As for the different login/passwords, it seemed obvious to me which was for what and I like the seperation (security and all that).

Overall I\'d recommend to anyone, if you can live with the little advert tacked onto the end of your e-mails.