Namesco

Signed up to NDO back in January 2006.

Like having my own domain name but that is all the positive that remains. I now need to save money with a broadband and phone package which Namesco don't offer.

They lost credit with me by a failed attempt to upgrade my line speed in June (no advance notice of this) and by switching to poor Indian-based customer service. (These are usually courteous but rather clueless.) Used to be a good Worcester-based service with an online forum.

It all started back with NDO, when I first got broadband. A few years passed and Namesco came along and bought them out..

They are the only broadband supplier I have ever had and, frankly I'm not likely to change. Always been a great service...I can probably count the number of service drops on one hand. When BT decided to cause me grief, as only BT can.. I had to do all the leg work to sort it out. Not so with Namesco..they were on the phone to me within the day of BTs foul up to see what was wrong..and swiftly resumed my service after BT were dealt with. Customer service like that goes a long way..

Great product from a great company...and no.. I do not work for them, just credit where it's due! You get what you pay for imo.

I have had some good isp's that have gone bad and some that were just bad over the years. I have been with Namesco for 2 years now and I can honestly say that they have been the best isp that I have had. I have never lost connection and I have a full speed connection 99% of the time at around 5-6 meg. The most I can get in Cumbria is 7meg. It isnt cheap for what I get however, but I know it is reliable.

After years of abysmal service from Tiscali we finally plucked up the courage to move, and after research, chose Namesco.
Oh dear! Out of the frying pan......
For over 6 weeks we have been experiencing connection problems and very poor speed - most recently 184 kbps (yes, its broadband!!). The support structure from Namesco are polite, but thats it. They never answer any questions you put to them, and they have no procedure whatsoever to escalate or resolve problems. They simply say 'weve spoken to BT, monitor the speed for 2-5 days and respond back if necessary, meanwhile closing the fault log and doing nothing.
Theyt clearly have no guilt, like most of the ISP's in charging for a service they fail to provide.

I migrated to Namesco from Tiscali hell in May 2007 on the HomeMax+ 8mb Broadband (60GB allowance) for £25/mnth

Tiscali had failed to honour their obligations during the migration which meant downtime of around 3 weeks.

About 3 months in, my router refused to sync to the exchange. After going through all the usual checks a BT engineer came to my house and said all my equipment was fine. He then went to the exchange and reset my line card which resolved the issue. The Philips model of line card in my exchange is prone to this and it happened 3 more times over the next 4 months, resulting in several days downtime each time. BT refuse to talk to the end user directly so I asked Namesco to get BT to find a permanent solution (i.e. fix their exchange). After literally begging them to take the issue up with BT it was eventually sorted.

After that I have had many months of fast, reliable internet great for xbox live, web, ftp and email server, torrents, newsgroups the lot, all full speed, no complaints at all.

Sadly I was cut off last night for getting 3 copyright complaints. Quite gutted, I was a very happy customer ;(

(5 for value as the new packages are a joke, 1GB / Month?!)