Fast.co.uk

Was with Fast for 3 years and in that time i have never had any bad speeds and only 1 outage, was sorry to move house but i can now get virgin 50mbs but would highly reccomend Fast.

An excellent service. I've had a few ISPs before, but this has been the best. They may not be the cheapest around but that doesn't matter, what you get is a consistent, reliable connection.

On the rare occasion that I've phoned them (moving house, changing debit cards, etc), the phone has never had to ring more than 4 times and I'm greeted with a friendly, helpful - and most importantly - knowledgeable rep.

The only down side is that they are reliant on BTs cabling which is the weak link in the chain. Thats why they got a 9 for speed.

After having a couple of little niggles after been moved on to their new platform, and receiving out of this world customer service/support. I realise why I pay the extra and stop with Fast for my broadband.

Admittedly there are a lot cheaper ISP's out there, but when you need help off of them, it can be a painful experience trying to get someone knowledgeable who can help.

Speeds has always are fast and there is no throttling at anytime or on any network traffic such as P2P.

Fast are by far, the best ISP in the country by far.

I have been using the internet since Atari made it possible on my 520ST. Since then I have had every variation of PC and 11 ISP's to this day. I have simply been blown away by what Fast.co.uk offers in terms of quality service.

I help run several forums and many game servers, and having reliable access, and quick UK support is a must. Fast.co.uk do this and a lot more. The speeds have been great, and the few times in the last 2 years I have had problems, they have sorted them quicker than I could have possibly wished for. You ring them, and if they don't answer in 15 seconds or so, you leave a message with your name and no., and they phone you back within 10 minutes. So far the longest I have waited is 2 minutes!! I have always chatted to very pleasant people with excellent technical knowledge. I would pay more (Don't tell them that) for this kind of service, as no other ISP comes close.

To sum up. Excellent UK support, great speeds and first rate service all round, at a price that is worth every penny. Spend just that little bit more, and you won't be disappointed with these guys.

p.s They kindly negotiated my perfect package when I started out, which gave me the upload speed I needed, within a sensible budget. It's good to talk :)

I have been a Fast.co.uk customer for several years and when things work they work well - great speeds and low ping times day and night. But when things go wrong... well, they go wrong.

A speed issue I had in 2008 took six months to fix (on their website they state that BT aim to fix faults within 40 hours). In December last year the speed and quality of my connection started to deteriorate again. This week it has got to the point where it's almost unusable (dropped from 6.7 meg to under 200 kbps).

I cannot fault Fast's support, they respond quickly to emails and answer the phone almost immediately. The problem is they don't seem to be able to get BT to fix things in a timely manner. I don't deny that dealing with BT must be a nightmare, but that doesn't help me when I'm trying to work with an increasingly slow net connection.

I'm pulling my hair out at the moment. I'm sceptical that Fast will be able to get BT to fix this problem in days (biggest fear is a repeat of 2008's episode: months). I'm within a whisker of switching to an ISP that has a great reputation for getting BT to fix problems.

Note about my ratings: I've given a 5 for speed because on average, given my experiences in the last 18 months, this is accurate. I'm paying £34 a month so value is also impacted by the speed problems I have had and am having.

I will update this review accordingly if Fast can fix my speed problem in relatively short time and my speed remains stable for a while.

UPDATE

BT fixed the issue that was affecting my and many other households' net connections in this area around 6:30 p.m. today, Sunday 21st February. I'm keeping my fingers crossed that my connection's speed remains stable for a while.

I've amended my, to be fair, premature ratings accordingly.

UPDATE

I've amended my ratings again to reflect the lengths Fast are going to to get this BT issue fixed once and for all. They do their utmost to help but are dealing with the behemoth that is British Telecom, and as we all know BT can be incompetent at the best of times.