ADSL24

I have been an ADSL C&W LLU customer for several weeks, and can confidently say they are by far the most reliable service I've used to date.

From signing up and providing my MAC (migrating from O2 Access - slow & terrible!), I was activated within 1 week. Email updates were provided at every stage of the migration, and as promised on the migration date, the service worked.

When signing up, I was advised I would receive around 14mb on their up to 24mb LLU service, which is exactly what I have been receiving, both at peak and off peak times.

No traffic shaping or throttling at peak times, a static IP and no download limits - all for under £20 a month.

Yes, you'll need to provide your own router (I went with the Netgear DGN2000, which cost around £60 new from PC World) - but it's a worthwhile investment.

Clearly ADSL24 have had their service issues in the past, both with their broadband and customer services, from what I've read here and on the ADSL24 forum - but it seems things are turning for the good again.

I'd also take some of the negative reviews with a pinch of salt - ADSL24 clearly state the router equipment required to use their service, which most people appear to ignore or buy second hand (and then wonder why their service is unstable!).

ADSL’s C&W LLU service brought nothing but misery and proved to be completely unusable; constant dropouts, low speeds and a completely and utterly ineffectual support ticket team who take weeks to reply to tickets and don't offer any answers whatsoever.

From the move in late November, my first ticket was on 1st December to alert ADSL24 to the fact that our router couldn't hold a connection and had to be restarted every few minutes. The answer was to wait until it balanced itself and that a fault couldn't be raised with BT until after 10 days. It's also worth pointing out I am using one of the compatible routers listed for the LLU service.

Ten days later, it was still unusable so I contacted ADSL24 again. They logged a fault with their supplier and 2 days later came back with a cut and pasted set of questions asking all kinds of details about times of dropouts, possible electrical devices that could be interfering etc. I then started keeping a log of all dropouts in a spreadsheet, and of course also replied saying that it was strange that the faults coincided with the change to LLU and was fine before hand - this surely meant that it couldn't be an interference issue at our end? Changing sockets with the router didn't work, and the dropouts in my spreadsheet were going ballistic.

This was all taking a very long time of course - at one point a ticket took 15 days for ADSL24 to respond to! By the New Year, it was no better and I requested my MAC code. I asked if there was a possibility to move back to Entanet. Ten days later, ADSL24 responded to this by saying yes, but it would cost me another connection fee. I then used my MAC code and moved to another provider.

...whaddya know, upon moving to my new ISP, the dropouts stopped, the connection wouldn't drop every time the phone rang and I was getting faster speeds. In other words, all this uncertainty about it possibly being something to do with a fault in my house was rubbish - the same setup was working perfectly with another ISP.

I pointed this out to ADSL24 and requested that they should consider refunding me at least the connection/setup fee for moving to LLU as I could now prove it was a fault at their end. I made this request on 21st Jan. On 22nd Jan, they closed my ticket without a reply. I reopened the ticket only to find that they've closed it again a week or so later, again without a reply.

After 21 DAYS, they finally replied saying no to my refund and saying that there hadn't been enough time to run tests and that my router was to blame, even though my router works fine with my new ISP. Unbelievable!

So for the reasons above, AVOID ADSL24 or indeed any C&W LLU service!

I moved to ADSL24 as they seemed to be one of the largest Enta reseller.

They, unfortunately did not even manage to get my migration correct and I had to chase this on-line (and when this was ignored) by calling them at various times.
They then turned round and said it was not their fault or resposibility to chase mac migrations (Enta state that is their role).

I then had them for 7 days before receiving a mail saying I had no payment method set up and that I would be cut off if I did not set one up (I did have one).
I replied back, I wrote an online ticket and I tried to call to speak to them and all were ignored and I was cut off.

Enta said that ADSL 24 were at fault.
I re-contacted ADSL24 via Enta (as I could not get trough to ADSL24) and a manager there had NO interest in my problems and said they have more than enough customers... I asked him to send me a mail confirming what had gone wrong and to assure me that it would not go wrong again and he promised he would. Funnily enough, he did not send an e-mail.

Poor in the extreme..

It's a real shame I have to write this review because for 2+ years ADSL24 have been superb as an ISP reseller but within the last 6 months they have degraded their service by shocking proportions. I have recently taken up a free regrade to their 24mb cable and wireless resale package which has been the worst internet experience I have ever had to put up with, dropped connections lasting 30+ minutes at a t time, at all times of the day and night, shockingly inconsistent speeds and severe service problems, if you are looking for a proper isp I suggest you look elsewhere and save yourself a lot of problems and charges.

A once great ISP, ADSL24 has now dragged most of its users to the same depths of terrible service and despair enjoyed by those who use the likes of AOL, BT, O2 etc.

Thanks to Entanet's massive mismanagement of its recently introduced traffic shaping programe, you can now expect no more than 0.5MB download speed during peak hours at the weekend.

Any service issues raised to ADSL24 through its website, which used to be answered properly within 24 hours, are now sent directly to the same Mumbai curry house used by AOL, and answered with irrelevent one line "cut and paste" responses from a script by people who clearly have no idea what they're talking about.

Expect no levels of service from ADSL24 or Entanet anymore. Avoid like the plague.