ADSL24










Product Ratings
- Services
- 65%










- Support
- 64%










- Speed
- 60%










- Value
- 60%










I've had quite a sour experience with ADSL24
1. I signed-up for broadband and was left with only an activated phone line 2 weeks later
2. I was told my set-up fee would be left as credit on my account, but they forgot
3. They charged me next month for the broadband they failed to provide
4. They have no support except for Mon-Fri 9-5, because nothing goes wrong out-of-hours right
5. You can't change you password for your online account on their website, they set mine to my name
I've had to spend a lot of time on the phone to them
I really wish I'd never signed-up with them now
Review Ratings
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- Support
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- Speed
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- Value
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I've been with ADSL24 for several years now. I moved six months ago and considered changing to another ISP following poor recent reviews on this site for ADSL24. However I stuck with ADSL24 and they've been great.
I had a couple of issues during setup and the help desk were quick to answer, and the chap I spoke to obviously knew his stuff and wasn't just a call centre box-ticker.
Speed has been good, never see any throttling. Would (and do) recommend. Worth paying a bit more for these guys.
I had a couple of issues during setup and the help desk were quick to answer, and the chap I spoke to obviously knew his stuff and wasn't just a call centre box-ticker.
Speed has been good, never see any throttling. Would (and do) recommend. Worth paying a bit more for these guys.
Review Ratings
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Ok, bit of a daft title, but I live in an area, pretty much a NotSpot, where the very best ADSL2 speed you can get is the fixed-speed of 512kbps. Not everyone can get a connection at all.
If you can get a connection, the "Up to 8Mbps" offerings barely reach 380kbps because at +5km from the exchange the line noise is awful.
Along comes ADSL24 who install ADSL2+ as an LLU offering. I now get at least 1.2Mbps which is amazing seeing as a few years ago we were on SatDSL with ISDN backhaul.
The reliability of the line over the last couple of months have been great. No loss of connection or drop of speed. Signing up was easy via the ADSL24 web page. No complaints.
If you can get a connection, the "Up to 8Mbps" offerings barely reach 380kbps because at +5km from the exchange the line noise is awful.
Along comes ADSL24 who install ADSL2+ as an LLU offering. I now get at least 1.2Mbps which is amazing seeing as a few years ago we were on SatDSL with ISDN backhaul.
The reliability of the line over the last couple of months have been great. No loss of connection or drop of speed. Signing up was easy via the ADSL24 web page. No complaints.
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Up until the Summer of 2009, downstream speeds and connection were both fairly good. Since then, both have deteriorated. The problems that existed with Entanet have been magnified with their switch to Murphx. Downstream connection has now dropped to a consistently pitiful 0.4 Mbps and there are many disconnections every day.
Review Ratings
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I have been with ADSL24 for a few years now. I have just completed a pretty long winded support ticket, for a problem that was out of their control. Repsonses from tech support were very quick (I think always less than 1 working day), and a complicated issue was succesfuly resolved.
Some people have been complaining of problems relating to ADSL24's new supplier (MurphX), but I believe many of these problems were (as in my case) actually caused by issues with BT's ADSL2+ platform (CN21), which was being rolled out at a similar time, and has problems that are still ongoing - problems which are completely out of the contol of anyone except BT. ADSL24 deal with these kinds of problems quickly and in a professional way.
Speed is excellent; I am able to max out my line at any time of day, and there is no throttling or filtering of any kind that I have noticed.
ADSL24 gives the best speed my line will allow, has generous download limits (I watch a lot of online video and never come close to the limit), and from my experience, the support is second to none.
Some people have been complaining of problems relating to ADSL24's new supplier (MurphX), but I believe many of these problems were (as in my case) actually caused by issues with BT's ADSL2+ platform (CN21), which was being rolled out at a similar time, and has problems that are still ongoing - problems which are completely out of the contol of anyone except BT. ADSL24 deal with these kinds of problems quickly and in a professional way.
Speed is excellent; I am able to max out my line at any time of day, and there is no throttling or filtering of any kind that I have noticed.
ADSL24 gives the best speed my line will allow, has generous download limits (I watch a lot of online video and never come close to the limit), and from my experience, the support is second to none.
Review Ratings
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