TitanADSL

I dont agree with all the comments Titan have recived, all of the problems have come from their supplier Entanet which has not just effected them but alot of the resllers that resell Entanet connections. They have listened to there customers and employed a completly new system, There is no port blocking' There is no port Bandwidth throttling, Pings on gaming are very good 16ms baby!!!! The new service still offers a generous monthly usage allowance, And Unlimited off peak. Very happy with new supplier. :-)

Jay S

I signed up with Titan about 9 months ago after reading reviews here. At that time, they were in the top 10 but have now slipped to number 21.

After the usual bedding down period, the quality of the connection was above my expectations. In fact, it is still great. The speed is good and I can't remember it having ever dropped. However, I've had such a bad experience with their support that I felt I had to warn prospective Titan customers about my experience.

6 months ago, they started to double-bill me each month. Being extremely busy with various aspects of my family life, I didn't notice it for a couple of months. Once I contacted support about the issue, they promised to look into it within 48 hrs but only acknowledge the problem when I chased them up a week later. A chqeue was promised in the post "next week". 6 months on, I'm still waiting for my refund. Of course I've been in touch with support regularly about this. On several occasions, they have promised to send out a refund cheque in the post. Needless to say, the cheques never arrived. Worse yet, though they have acknowledged that the problem exists, I still continue to be double-charged each month!

Getting fed up and spending way too much of the little spare time I have on this problem, I contacted Paypal as the monthly (double) charges are deducted from Paypal account. I was told by Paypal that they can't give any refunds because the subscription payments are not covered by Paypal's standard protection. So it's either back to Titan or, most likely, an official means to get my refund. More time wasted ...

So ... in summary ... would I recommend Titan from a connection speed point of view? Aboslutely? Would I get anyone I know to sign up with Titan? *Never ever*! You just don't how much you're going to end up paying for your connection. Double, triple, who knows?

Never had issues seen by others in the Entanet days, but having just been migrated as part of the trial batch onto Titans new network its even better than it was before... Just nned to convince my parents to let me move off sky at home.

I joined Titan a year or 2 ago. In the begining they were great. I always spoke to the same person, never had any hassle with them and the Entanet connection was great.

Then came the phone problems. They gave me some excuse blamming BT for messing up their lines. I could still get replies to e-mails though. Then the replies to e-mails stopped too. I then discovered that they stopped doing Entanet services and were putting everyone on this Vispa service instead.

I decided to jump ship before things got any worse. As I couldn't get hold of Titan I phoned their support line and went through to Entanet support. They put me in touch with their customer support. As I couldn't get in touch with Titan they were happy to give me my MAC.

Thank god I got out when I did. I would definatly say these forced migrations are illegal. For those of you who have become a victim of this I suggest you get in touch with Entanet and advise them you did not authorise this migration. Get them to cancel the order and give you a new MAC. And then get as far away from Titan as possible.

Failing that, get in tocuh with Ofcom who will put you in touch with the BT Ofcom referals team. They should be able to cancel the order.

I'm with Xilo now and couldn't be happier :)

Titan informed me that they are moving all their Enta-based customers over to a Vispa based serice - in my case, giving me less than 3 weeks notice.

I'm happy enough with Enta - and after reading reviews of Vispa, want nothing to do with them.

However, Titan have used my MAC (without my knowledge or consent) for the transfer - meaning that I cannot obtain another MAC code until after the move to the Vispa has been completed.

To begin using the Vispa service I will have to complete a new direct debit mandate - which I'm unwiling to do after reading about Vispa's poor billing track-record, with multiple payment payments being taken from accounts.

However, if I don't sign the mandate, Vispa/Titan will presuambly cease my service - meaning extra reconnecton costs with a new ISP of my choice, and the distinct possiblity of a period without net access.

If that happens I'll be seeing Titan in the County Court! - not to mentin investigating any possible breach of the DPA caused by the unauthorised use of my MAC code.

Titan were once very good - now they are very bad, and (imo) bordering on dishonest for using customer's MAC's in this way!