TitanADSL

Had to use support for one of the first times and was very impressed!!

They clearly know their stuff and exactly what needs to be done to fix a problem without any messing around or time wasting.

Loss of service due to line fault was fixed quickly, updates were sent via SMS to save me calling, and service restored with a BT engineer visit to my home within 48 hours all arranged by Titan. Spot on, and proven that paying extra is worth while.

By fat THE best isp there is. Been with Titan for 2 years now and recently moved to Fibre with Titan. Had a BT line issue and Titan's support was spot on. They chased BT big time and got the line sorted in 2 days. With AOL (my previous supplier) it would have been 2 months minimum LOL

Never had any speed problems with Titan, nor had issues with support the few times I've called for help. I was using youtube all day yesterday for music without any problems at all.

I was with Titan for almost 4 years, on the "up to" 24 meg service. Things went wrong in May when I started getting frequent disconnects and a line speed dropped to 0.5meg. That took a month to fix, titan blame BT, BT blame Titan.

A month further down the line things got worse and I was getting disconnects, a line speed of 0.25 meg and no internet at all at weekends. This went on for 6 weeks and no fix so I left. As soon as I switched my line speed went to 9/10 meg.

Issues are made worse as their phone lines are often down, they were down for 3 weeks in a row during all this. If you can speak to Abs he's always helpful but it seems like there are bigger problems.

To be fair to them, they gave me a MAC code within hours of requesting it and let me out my contract without any fuss as well as giving me a couple of free days at the end to see me up to the switchover.
- Update....they actually sent me an invoice for the free days at the end and the entanet credit control rep replied "I doubt that very much" when I tried to explain it. charming.

What can I say but brilliant. Yes we have had issues during the last 2 1/2 years which have been addressed well. Most issues were caused by the very customer unfocussed BT, say no more!

The support is second to none with the necessary know how and interpersonal skills necessary to help the customer through set up and tests. I have never had a problem contacting support either by phone or e-mail (the usual method).

I am now using their Surfwise Variety package and the d/l speed I get has increased more than 5 fold.

I would recommend Titan to anyone.