O2

When I first joined o2 I was getting between 14 and 15meg download, I live within two miles of the exchange and just recently my speed has dropped to between 5 and 8 meg download speed.

Went online chat with an o2 advisor who said my router was continually disconnecting, he also said he could find no other problems so a new router would be sent out to me and will arrive in 48hrs, now that service.

Will update this review if the router solves my speed problems.

EDIT: New router arrived, still low speeds.

The price and support from O2 is excellent.My speed is not O2's fault(Long line),plus no cable,fibre available.Getting jut over 2mb

Summary: On old terms, happy with service, worried throttling for new customers is a sign they don't expect the network to cope with many more customers.

Been with o2 since I escaped the hell of Tiscali in 2007.
o2 have provided a consistently good, fast, hassle free, genuinely unlimited service ever since. Very pleased.

Gripes
Very short lived connection problems very occasionally.
The supplied Thompson router's configuration options have been artificially limited and If I set a port to open it seems to reset itself to closed shortly afterwards but this is not enough of an issue for me to have tried to find a solution.
Usually get 6 to 8Mb peak times on a 16Mb contract but fast enough for everything I do.

Overall
Good, reliable service. £18 a month just for broadband is a little steep but is just about worth it in return for a hassle free service. I may leave as I feel I'm wasting money still paying line rental to BT but I will not sign up to o2's bundled packages as the p2p throttling is extreme and it may be a sign they are worried the network will reach breaking point if they get many more users. I hope that isn't the case and they offer an unlimited bundled package with the quality of connection I've grown used to before I jump ship because I am a touch nervous of getting into bed with anyone new in case they as as bad as Tiscali were.
I have marked services and support as average as I've never used them.

New O2 Broadband packages are to be avoided!

The new throttling limits on P2P and Video websites are excessive.

A minority of the staff in the technical support & retentions are clueless and liars.

A poor service after such a good start and two years of solid connectivity, a quick move to Be Broadband has solved most of my complaints!

just read this ...

Jan 12 06:05:05 DHCC intf O2_ADSL2plus renews lease ip-address 46.64.86.57


Jan 12 05:20:11 SNTP Synchronised to server: 87.194.255.141
Jan 12 04:20:11 SNTP Synchronised to server: 87.194.255.142
Jan 12 03:20:10 SNTP Synchronised to server: 87.194.255.141


Jan 12 03:14:50 UPnP action 'DeletePortMapping' from ip=192.168.1.65 (Success)
Jan 12 03:14:50 UPnP action 'DeletePortMapping' from ip=192.168.1.65 (Success)


Jan 12 03:14:35 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 94.6.206.116 Dst ip: 46.64.86.57 Type: Destination Unreachable Code: Host Unreacheable
Jan 12 03:14:33 FIREWALL replay check (1 of 1): Protocol: ICMP Src ip: 64.46.11.203 Dst ip: 46.64.86.57 Type: Redirect Code: Redirect Datagram for the Host


Jan 12 02:20:10 SNTP Synchronised to server: 87.194.255.139

Jan 12 01:59:03 FIREWALL replay check (1 of 2): Protocol: ICMP Src ip: 192.168.1.65 Dst ip: 216.121.190.191 Type: Destination Unreachable Code: Port Unreacheable

Jan 12 01:20:10 SNTP Synchronised to server: 87.194.255.140

Jan 12 00:55:25 FIREWALL replay check (1 of 1): Protocol: ICMP Src ip: 192.168.1.65 Dst ip: 72.181.60.82 Type: Destination Unreachable Code: Port Unreacheable


Jan 12 00:20:10 SNTP Synchronised to server: 87.194.255.141

Jan 12 00:05:05 GRP Default destination is routed via gateway 46.64.80.1

O2 delete port mapping ! on the works package this package is supposed to be fit for downloading film andd streaming ???