O2

O2: Standard Package for non unbundled exchanges
PRICE:   £17.5pcm x 12 months (£22.5 without O2 mobile phone)
SPEED:   8Mbps nominal 4-6Mbps typical
VOLUME:  download no limit or excess specified
SPACE:   1GB
SUPPORT: Excellent

EXTRA INFO: i can only get O2 standard upto 8mb as my exchange has not been unbundled.

 

i ordered o2 broadband and within 1 week my line was active. they kept me informed every step of the way via email and text.

i have had to use there support for a speed problem. support was excellent. the speed problem was due to BT so it took 4 days for my speed to increase to 8mb[was 512kbps ARRRGGGGHH!!]

I can highly reccomend O2 

My experience moving from Zen 6 weeks ago:

Zen (30 months personal experience)
PRICE:   £25 pcm x 1 month
SPEED:   8Mbps nominal 4Mbps typical
VOLUME:  download 20GB pcm excess @ £1.49GB
SPACE:   webspace 2GB no scripts
SUPPORT: flawless

O2 (3 weeks personal experience)
PRICE:   £7.5pcm x 12 months (£12.5 without O2 mobile phone)
SPEED:   8Mbps nominal 4Mbps typical
VOLUME:  download no limit or excess specified
SPACE:   no webspace
SUPPORT: imperfect

Comparison
PRICE:   O2 better
SPEED:   Same
VOLUME:  Same in practice
SPACE:   O2 worse
SUPPORT: O2 worse, see below:

My anonymous mail server was available from 4 other ISPs but not O2. First support agent talked rubbish and patronised me for an hour. Other agents much better but after 2 weeks network staff said they couldn't fix it. After much chasing I found out it was the other end's fault and forced them to fix it, but I think really good support would have done the research and given me the ammunition.

PRICE keeps me with O2. If you can afford £25pcm I'd recommend Zen - I'm wondering what other problems I will have to fix myself.

posted on http://www.ispreview.co.uk/talk/usercp.php
copied to mailto:customer.service@o2broadband.co.uk

Im normally very hard to please in terms of an ISP but o2 has given me faith again. Communication at every stage was excellent, had need to use their tech support initially (didnt read the manual) and it was amazing. I simply cannot recommend o2 enough, brilliant in every respect.

Had to leave Virgin as I was moving house & they were updating their systems which meant they couldn't connect me for a couple of weeks.

O2 have been first class- texted me at every stage, free wireless modem etc. Everything on time & correct.

Used the tech services (freephone not 0845)  and they answered straight away, very polite & helpful. I'm currently running at 18mb/s although only paid for 8! They said this would settle down...

Thoroughly recommended! 

Tried to migrate to O2 in May, after 2 weeks of hearing nothing gave them a ring.

They said I had not gave them a MAC Code which was untrue and after a few minutes he found it in the application

2 weeks more of hearing nothing gave them another ring only to be told that the MAC Code was no good and to get another one.

My current ISP said the MAC code was OK

Rang O2 again and they did agree the code was OK but did not know what was wrong.

So I gave them another week to sort it out and after hearing nothing again in this time rang them again and cancelled the order 

TOTALLY USELESS, WASTE OF TIME, AVOID