Timico

Like a lot of people I was with Key connect before going with Timico. In general I have found their staff plesant to deal with and very competent 'but' I have had several issues.

1. Being overcharged for my capped limit when I was using the service a lot. Long story but they only reinbursed me after three months of exchanging emails.

2. I am now moving providers simply because Timico is too expensive. They had the gall to say they were charging me £15 for my migration code due to 'administration' costs. I made a fuss and they waived this fee (they tried to make me feel grateful for this!) ...I am disgusted with this as they are not allowed to charge for your MAC.

Cordiality gets them 10/10, technical ability gets 10/10...but for trying to stiff a few (no 1 was £80) more pounds out of you...I am afraid they get an overall 5/10.

I was with KeConnect for two years before it was taken over by its parent company, Timico, about 6 months ago. During that time I've had excellent service and reliability from both company's. I have only had to contact customer services/support on three occasions (minor issues) and each time the phone was answered almost immediately. Having previously been with Freeserve, Sniffout, IC24, BT Internet and Virgin, I can honestly say Timico is easily the best.

Brilliant, what an ISP should be. A bit expensive but you get what you pay for.

KeConnect are very good indeed.

I migrated over from Demon whom suffered from poor speeds and customer service. Additionally parts of Demon are based in India. On the other hand, KeConnect are completely in Suffolk.

I called them a couple of times beforehand to see how quickly they respond and was impressed.

Their support is open until 9pm Monday to Friday and also on Saturday which is great. The technical support guy I spoke to last night answered my queries exceptionally well and was very clear. I have marked them down on speed because my line is still \"learning\". I will rate it more apporpriately in two weeks time.

Good so far.

Moved from Pipex and I am so glad I did



The only way I can think of explaining the speed increase is by relating it to uncorking a sparkling wine - Speed wise my connection literally zips along



Customer Service is exceptional, They pick up quickly and answer the most complex of questions, Technical Support I have only called once and again was fantastic service wise, many ISP can learn from KeConnect



They may be a little more expensive then some, but you get what you pay for and they also dont hide behind weird and useless Fair Usage Policies



This is an ISP that does exactly what it says on the tin



I am very Happy



:-)