Greenbee

Greenbee uses Plusnet to provide its services. Greenbee is significantly more expensive if, like me, you download more than a minimal quantity of material every month.

My experience of its support has been very disappointing. I had expected that Greenbee's higher costs were to cover better service when you need it. As I write, I've had no broadband for a week as a result of a fault, and no indication of when it will be repaired. Calls to the Plusnet support line just lead to the response that the matter has been "escalated" to the fault team, they "endeavour" to deal with it within five working days, but no, I can't actually speak to anyone who actually knows what's going on and when it will be fixed.

They are also incredibly slow at sending out MAC codes.

If nothing actually goes wrong, Greenbee is an expensive and not particularly fast service. If there's a problem, you'll be messed around.

I was a V21/biscit customer and a friend recommmended me to try Waitrose.com. It is the best move I have made; the telephone support is high quality everytime. Despite the problems with absence of MAC numbers I was able to get on line without any hold ups. In 8 years of being on line this is the best service I have experienced

I started with Waitrose a long time ago as a dial-up user. As broadband became popular I migrated to their ADSL service. All was well for a while but over the last 6 months the service has slowed down, required regular re-signins and suffered major performance glitches. Calling the Tech help desk never helped - a long wait followed by a standard diagnostic discussion which assumes you have the problem - then blames BT. Service over the last 3 months and the last few days in particular has been attrocious. And this is at at a premium price point! Have now moved to EFH (found on this site) - better faster cheaper.

I have been with Waitrose for 18 months. I have had internet since 1998 so I\'ve seen a few ISP\'s ! Waitrose connection (100%) and speed means I never use support. If the product\'s that good, who needs support ?

migrated from ndo over 3 months ago with no problems at all ,its cheaper with waitrose and i got 3 months free ,had very little downtime and when i did and contacted support they explained what was going on and didnt automatically say the problem was with my exchange which ndo always seemed to ,im not knocking ndo they are a good isp but i get the same 2mb service cheaper and have had less downtime so i couldnt be happier ........