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Full Star Full Star Full Star Empty Star Empty Star
1 Reviews
Value
Full Star Full Star Half Star Empty Star Empty Star
Speed
Full Star Half Star Empty Star Empty Star Empty Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Half Star Empty Star
Posted: 02nd Sep, 2016    By: guppy0285
Full Star Full Star Full Star Empty Star Empty Star
First of all this ISP uses TalkTalk network where possible.

I signed up with this ISP as a temporary solution when i moved to a new house while i waited for Fibre to be enabled in the area.

Initially i was getting the top end speeds predicted for where i lived, however i began to hit problems. Initially a fault was identified on the line which was fixed by openreach however ever since i had regular dropouts, i have had numerous calls with tentel to the point where i was known. TO help resolve issues my profile was changed a couple times to offer stability.

I can not fault the friendly support and quick response time when i call them. However the reliability of the service i received just didn't match their customer service.

Router received was a very basic speedtouch. I ditched this in favour of my own to improve wifi in the house. I only used it when troubleshooting with tentel.

Overall great short term contracts, great customer service. However Let down by a un reliable connection.

Time With Provider:
Package Name:
Value
Full Star Full Star Half Star Empty Star Empty Star
Speed
Full Star Half Star Empty Star Empty Star Empty Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Half Star Empty Star
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