ICUK

Been with them since 2006.

Services comprehensive, wish they did VoIP too.

Service speed has slipped a bit in recent months, and quality of support a little variable too. Will stick with them for now, but hope it's not an augury of a further decline as user numbers ramp up.

This is an update of earlier reviews now that I’m coming up to the end of my second year with ICUK.

I switched to them after suffering sub-dialup speeds that my previous ISP was unable to resolve. I can’t expect lightning fast connections through our small rural exchange but ICUK provided a remarkably consistent performance at all hours of day and night. A year or so ago I found that the speed had fallen off. ICUK’s support team - who have continued to provide the excellent service I experienced when I migrated - quickly identified the problem and soon had me back to full speed again. More recently they introduced a major new revamp of their system (which included a free substantial increase in my download quota): briefly I encountered more erratic speeds, but when I contacted them about it they sorted it within a few hours and since then downloads have always been around 7 Mb/s, right at the top end of what the exchange can provide and substantially faster than anyone else I know round here.

The entire set-up is very user-friendly: helpful people at the other end of a phone or responding very quickly to emails, and with an online Control Panel providing detailed and clearly presented information and allowing the user to make instantaneous alterations and additions to the service.

One or two reviewers have commented that ICUK is not the cheapest provider - but that’s not what value is about. You only have to glance at a sample of reviews of the big cheap ISPs to recognise that even if their prices were half of ICUK’s they would be grossly over-charging in terms of what they provide for the money.

I also run my landline phone through ICUK: no problems and inexpensive.

In short, I cannot recommend them too highly.

I was migrated from TalkTalk to ICUK on the 22nd of December without any fuss or difficulty, It took about 6 hours or a bit less for BT to get it done. Since then everything has been fine, My router is currently showing 17912 down & 443 up (ADSL2+) which is an improvement on TT's LLU.
The control panel for my account keeps track of everything I need to know, bb usage, calls made with their cost etc.

Early days, but I'm well satisfied so far.

The present ratings I've given are not a very good guide as it's too early to give a considered analysis, so I'll update them in a few weeks time

They provide perfect and fast speeds all day, and truly unlimited usage.

If your speeds aren't good, I will bet you it is your own router, change that and everything should work.

(icuk won't ask you to change the router but they will try everything humanly possible to make sure the line on their side is good, but frankly most internet problems are router problems so it wasted a lot of time and complaining...)

With that in mind however, I think this ISP is wonderful and has opened up the internet in amazing ways.

Having spent more than two years with ICUK's 8MB Home product I am overall more than happy with their service. There's only been one outage in that time and that was sorted within a couple of hours.

Download speeds were excellent whatever the time of day and pings were invariably excellent too. I Found myself connecting with a 7MB profile instead of a 3MB that I used to with my previous ISP (ADSL24).

But now I am leaving, I am leaving because recently they've become almost unusable some days. When ICUK are having a bad day, which seems more and more frequent lately, they're really bad. You can forget about watching iPlayer or even waiting for a Gmail to load. But they assure me this will all be fixed when they migrate to their new network. But that's not soon enough for me!

Good luck ICUK :)