Demon Internet

I've been with them 8+ years, which should tell you something. On the whole there service is stable with reasonable speeds, but their customer service is just terrible. They took a happy enough customer calling with a minor query and through their lack of stubborn, evasive and just plain rude ways drove me to another supplier.

I could go into a long story, but to cut to the end, EVERY call (the online contact seems like a good idea, only seems to work on a blue moon) ends in you feeling more frustrated, more angry and with more hatrid of this company.

- Try to fix a problem? It's your routers problem, we'll send you one of ours if you sign up for 12 months

- Try to get a MAC? That departments not available today, call back. Or... That department doesn't talk to customers I'll put in the request, they'll get back to you within 48 hours (they didn't)

- Try to resolve a billing query? Ignored, then bluff then just repeat the same bluff.

Seriously if you like being lied to, led round in circles and given misinformation, this it the ISP for you.

I've given up trying to get my cash back, it's not worth the spike in blood pressure...