November 24th, 2009 (Last Edited: November 24th, 2009)
I don't have a complaint about Naims themselves - so far all correspondence has been prompt and accurate. However, fundamentally we are paying Naims for solid internet access and they are not delivering on this. It's not Naims' fault - Entanet are currently messing around with a new traffic shaping system that makes the connection highly unpredictable.
For example, the IP profile for my line is 7150 and since the introduction of the traffic shaping system, I think I've managed to get the max speed of my connection once, for around 5 minutes. The average speed I get is ~2048kbps, and sometimes as low as ~512kbps. This occurs even during the metered period of 8am to 8pm, when I would expect most people have file sharing applications off.
At the very least, within any particular 30min period the speed doesn't vary much and the latency is still low, meaning it doesn't interfere much with playing games. However, downloading new games off of Steam (e.g. Empire: Total War, which was 15GB) is often a slow, painful experience.
Anyway, unfortunately what this boils down to for Naims is that the internet access they provide is significantly poorer than the customer service and support they provide. The end result is average to mediocre value for money. I feel sorry for Naims, from what I can see the situation is largely out of their control.
For example, the IP profile for my line is 7150 and since the introduction of the traffic shaping system, I think I've managed to get the max speed of my connection once, for around 5 minutes. The average speed I get is ~2048kbps, and sometimes as low as ~512kbps. This occurs even during the metered period of 8am to 8pm, when I would expect most people have file sharing applications off.
At the very least, within any particular 30min period the speed doesn't vary much and the latency is still low, meaning it doesn't interfere much with playing games. However, downloading new games off of Steam (e.g. Empire: Total War, which was 15GB) is often a slow, painful experience.
Anyway, unfortunately what this boils down to for Naims is that the internet access they provide is significantly poorer than the customer service and support they provide. The end result is average to mediocre value for money. I feel sorry for Naims, from what I can see the situation is largely out of their control.
Warning: Invalid argument supplied for foreach() in /homepages/11/d259026411/htdocs/review/system/classes/Models/CensuraReview.php on line 96