December 9th, 2009 (Last Edited: December 9th, 2009)
I chose this ISP on the basis of positive reviews and really tried hard to like them.
1. Very poor response to my enquiries for service requiring multiple emails and calls to have someone contact me. I perservered until I spoke to someone (my first mistake).
2. I gave them benefit of doubt and paid connection fee and first months service (second mistake).
3. Had a few minor issues with actually getting line connected, probably as much BT as ISP.
4. Service did tend to drop every day and need resetting, again not sure if BT or ISP fault.
5. About 5 days into service I received a nasty letter that the service would be disconnected if I didn't sign their direct debit within a few days.
Now, given I had just paid them about £80 and still had over 3 weeks fully paid service to run I was pretty upset about this and contacted them. The excuse used was this was an Entanet policy and the paperwork took time to process. At this point I decided enough was enough and opted to cancel. I then faced a protracted set of emails and calls to ensure that I received service and/or some credit back. Overall I lost out both financially and on loss of connection and certainly would not reccomend this provider based on my experience.
1. Very poor response to my enquiries for service requiring multiple emails and calls to have someone contact me. I perservered until I spoke to someone (my first mistake).
2. I gave them benefit of doubt and paid connection fee and first months service (second mistake).
3. Had a few minor issues with actually getting line connected, probably as much BT as ISP.
4. Service did tend to drop every day and need resetting, again not sure if BT or ISP fault.
5. About 5 days into service I received a nasty letter that the service would be disconnected if I didn't sign their direct debit within a few days.
Now, given I had just paid them about £80 and still had over 3 weeks fully paid service to run I was pretty upset about this and contacted them. The excuse used was this was an Entanet policy and the paperwork took time to process. At this point I decided enough was enough and opted to cancel. I then faced a protracted set of emails and calls to ensure that I received service and/or some credit back. Overall I lost out both financially and on loss of connection and certainly would not reccomend this provider based on my experience.
Warning: Invalid argument supplied for foreach() in /homepages/11/d259026411/htdocs/review/system/classes/Models/CensuraReview.php on line 96