Fast.co.uk
February 19th, 2010 (Last Edited: February 22nd, 2010)
I have been a Fast.co.uk customer for several years and when things work they work well - great speeds and low ping times day and night. But when things go wrong... well, they go wrong.
A speed issue I had in 2008 took six months to fix (on their website they state that BT aim to fix faults within 40 hours). In December last year the speed and quality of my connection started to deteriorate again. This week it has got to the point where it's almost unusable (dropped from 6.7 meg to under 200 kbps).
I cannot fault Fast's support, they respond quickly to emails and answer the phone almost immediately. The problem is they don't seem to be able to get BT to fix things in a timely manner. I don't deny that dealing with BT must be a nightmare, but that doesn't help me when I'm trying to work with an increasingly slow net connection.
I'm pulling my hair out at the moment. I'm sceptical that Fast will be able to get BT to fix this problem in days (biggest fear is a repeat of 2008's episode: months). I'm within a whisker of switching to an ISP that has a great reputation for getting BT to fix problems.
Note about my ratings: I've given a 5 for speed because on average, given my experiences in the last 18 months, this is accurate. I'm paying £34 a month so value is also impacted by the speed problems I have had and am having.
I will update this review accordingly if Fast can fix my speed problem in relatively short time and my speed remains stable for a while.
UPDATE
BT fixed the issue that was affecting my and many other households' net connections in this area around 6:30 p.m. today, Sunday 21st February. I'm keeping my fingers crossed that my connection's speed remains stable for a while.
I've amended my, to be fair, premature ratings accordingly.
UPDATE
I've amended my ratings again to reflect the lengths Fast are going to to get this BT issue fixed once and for all. They do their utmost to help but are dealing with the behemoth that is British Telecom, and as we all know BT can be incompetent at the best of times.
A speed issue I had in 2008 took six months to fix (on their website they state that BT aim to fix faults within 40 hours). In December last year the speed and quality of my connection started to deteriorate again. This week it has got to the point where it's almost unusable (dropped from 6.7 meg to under 200 kbps).
I cannot fault Fast's support, they respond quickly to emails and answer the phone almost immediately. The problem is they don't seem to be able to get BT to fix things in a timely manner. I don't deny that dealing with BT must be a nightmare, but that doesn't help me when I'm trying to work with an increasingly slow net connection.
I'm pulling my hair out at the moment. I'm sceptical that Fast will be able to get BT to fix this problem in days (biggest fear is a repeat of 2008's episode: months). I'm within a whisker of switching to an ISP that has a great reputation for getting BT to fix problems.
Note about my ratings: I've given a 5 for speed because on average, given my experiences in the last 18 months, this is accurate. I'm paying £34 a month so value is also impacted by the speed problems I have had and am having.
I will update this review accordingly if Fast can fix my speed problem in relatively short time and my speed remains stable for a while.
UPDATE
BT fixed the issue that was affecting my and many other households' net connections in this area around 6:30 p.m. today, Sunday 21st February. I'm keeping my fingers crossed that my connection's speed remains stable for a while.
I've amended my, to be fair, premature ratings accordingly.
UPDATE
I've amended my ratings again to reflect the lengths Fast are going to to get this BT issue fixed once and for all. They do their utmost to help but are dealing with the behemoth that is British Telecom, and as we all know BT can be incompetent at the best of times.
Review Ratings
- Services
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- Support
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- Speed
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- Value
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