Daisy Group

My business has trying to leave Daisy Communications for over 3 months! It seems that they are able to charge what they like when they like and you can do nothing about it. A colleague of mine left and I was in charge of our Daisy account. I needed to call them over an incorrect charge. Customer service would not speak to me unless I emailed then telling them of the name change. After 3 emails and 3 phone calls I can finally speak to someone. Now I needed to cancel our contract....I looked in the Terms and Conditioned that I signed, it said 30 days notice... I drew up the notice of termination giving them 30 days and Daisy came back and said that our T&C's had changed to 90 days, we had not been informed of this - is that legal?? Again after a few phone calls I gave them 90 days notice. Now its time to move they have charged me an extra 90 days as they cant find my termination email....Dirty Rotten Scoundrels I would advise NEVER going near them.

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Like others I was with Griffin, who were great but Daisy are a real disaster.They overcharge with no reason. No one in Customer services EVER does what they promise.

The speed never even came close to the promises. Help is non existent. Certainly by far the worst I have ever come across.

I left in February 2011 and am still receving bills and threats. They stick like a bad disease. STAY AWAY.

I was with Griffin Internet for several years until they sold us out. Griffin gave a first class service - unlike this bunch. One of the reasons I went with Griffin originally was the 1-month rolling contract; now it's 90 days notice, and at no time was I informed of this - is this legal, I wonder? Customer and tech service support is total cr*p, the exception being when you go a few days past a due date, then you get daily calls and threats to disconnect until you pay up. Charges are, by today's standards, a total rip off. They even charge me an extra 10% because I don't trust them to set up a direct debit.
My advice, then? STEER CLEAR OF DAISY TELECOM !!

Daisy seem to have a big hoover mopping up companies left right and centre, that spells one thing for me, Chaos
Therefore who owns my mail servers? who deals with my Customer service? which Network is my service running across? Can they move network IE BT/Ticali at a whim? I was with Vialtus at work and got dizzy with the amount of changes, in the end we didnt know who owned what so decided to get closer to the carriers and purchased a Virgin Media Leased line, took ages to install but its been reliable and quick, so no problems there.
My advice would be to work with ISP's that have a shorter supply chain, as it shortens the service and sales cycle.
Onwards and upwards

Hi there.

I'm a former zoo internet customer and was swallowed up by this lot. My email will not download, and it looks like a password issue at their end. Does anyone know how to get Daisy to fix this? I currently live in Australia but still use my zoo email account. As you can imagine, I can't really use the Daisy helpline numbers, and they don't reply to my emails.

Any ideas?