Aspire Internet (Shut)

I've been doing battle with them for months now and the ratings in your list don't go low enough. I would give them -10 for service, support, speed and value.

Bottom line is none of their staff give a damn, no-one ever calls you back, connection speed is modem-like (<20k) and value is zero.

They are the very essence of what's wrong with service in this country!

still trying to get my mac code after 2 weeks of trying, on one lucky occasion i actually got through on the phone was told it would be sent last week , still waiting, got in touch with ofcomm and they were going to get in touch with them as well, good luck ofcom, trie several times today to call aspire each time was in a queue and then disconnected, absolute rubbish service for customers , even to get something as simple as a mac code ,cant see them lasting much longer

Until the recent outage my experience with blueleaf/eurisp/aspire had been quite good. Network speed was fairly constant with big files such as DVD ISOs consistently pulled at 214KB/s.

Then on the 9th Sept 2010 everything ground to a halt. It took them twelve days to resume service and during that period all emails were ignored and it was impossible to get through by phone.

Current speed is quite frankly unbelievable. I'm enjoying an average 7 Kilo Bytes per second!

My 2Mb broadband is struggling to give me twice the speed of a dialup modem. Outstanding!

I've been with Aspire for a few years now and have had regular disconnections but nothing that really bothered me. But in April the level of my service fell of a cliff. Download speeds now never exceed 50k and despite over 40 attempts to contact Aspire I'm still struggling to get them to do anything. BT Speedtest reports there's a possible fault on the line but Aspire refuse to log a fault with BT Wholesale.

When I phone them they don't have any information. They repeatedly say they'll call back but never do. When I email them they just ignore it. THEY ARE WITHOUT DOUBT THE MOST UNPROFESSIONAL UNHELPFUL BUNCH OF T***ERS I've ever had the misfortune to deal with.

Be warned, stay well clear of this shower!

If I could select a rating less than 1 i would!!!

I was with Blueleaf for a few years, which was then taken on by EurISP, and in May I decided to join TalkTalk.Even though TalkTalk notified them in May by e-mail about them taking on my service (and one of their advisors confirmed this), they still charged me £14.99 for June, and even though I phoned them on 3 different occasions (and spoke to at least 3 customer service advisors, so how much more notification would they need?) in early June about getting a refund for June (as TalkTalk had already notified them), they still charged me £14.99 for July.I was speaking to some supervisor today who kept repeating that "I did not give them notification", despite my saying that I called them several times in early June, about my service having already transferred to TalkTalk.  They now said that they actually needed written confirmation (even though the 3 advisors I spoke to in June never mentioned this).So even though I was asking them for a refund in June, none of the advisors even bothered to tell me that they still needed further, written notification, and this supervisor now said 'he was not there during my conversations with them' (as if a manager / supervisor for any other reputable company like BT, etc, would be present during every conversation advisors would have with customers).So when I said it was their responsibility to keep a brief record of their conversations with customers, he carefully avoided the point I was making, and kept repeating mechanically ‘that I had not given them notice’ (even though providing a written confirmation was not on my contract with Blueleaf as far as I can)... Basically the attitude was like "we can rip you off and get away with it, too"...